I am using Jira Service Management Data Center and I would like to know how to prevent a parent ticket from transitioning until all sub-tasks are completed.
I tried going to the workflow and editing the Conditions value to, "All sub-tasks must have one of the following statuses to allow parent issue transitions: CLOSED, DELINED, CANCELED or DONE" but the parent ticket still transitions.
Process:
1. Open ticket
2. Create sub-task from the Edit menu within parent ticket
3. Attempt to transition Parent ticket <- this parent still transitions even though the sub-task ticket is set to "Open"
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.