How Do I Restrict Permissions for ITSM Services?

[Weimen Li]

I have an ITSM Service Project on which I use the Services feature. Per this article, I can see that my services all appear in my Assets tab in a system-defined Service schema.

The problem is that unlike regular assets, I cannot configure the system-defined Service schema's permissions; the Configuration option for both the schema & object types within the schema is missing.

By default, the permissions seem to allow all users in my site to view & edit every service. But, I only want particular groups to be able to view the Services, and even fewer groups to be able to edit the Services. 

How can I go about this?

[David Friedrich]

Hi @Weimen Li ,
I will try to look into it and understand your problem. Maybe I have an answer.

But in the meantime, since you have cloud premium plan, ask the official Atlassian Support for help. That's what you are paying for.

https://support.atlassian.com/contact/

[Weimen Li]

Hi David,

Thank you for the link - I've raised an official ticket as well.