Community resources
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Jira Service Management
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Hello, I have a user who appears in the administration in status "Invited". This user have activity, can open tickets since 2021. I created a new jira service management project, created a new grou...
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More general if anything. I'm curious how long closed tickets are "archived" for future reference an tracking.
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I have a Jira Service Management project that captures various processes through quite a few Request Types. The issue I am having is that when I create and add fields to a Request Type, those fields ...
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Hi, we are evaluating to purchase some Atlassian products among which Service Desk. I need to know if it is possible to add an external url as a widget into the Portal. I'll explain: we actually use...
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Hello, When our customers submit tickets, they usually don't touch the priority and it is automatically set to Medium. Is there a way to change it to anything else only for the current project?
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Good Morning my name is Ardendi Ranferi Muralles de León We have the problem with the user when he wants to register in Jir, it does not allow him to show us the attached error, he already has the ...
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Meu cliente abriu um chamado via e-mail mas quando respondo a resposta não chega para ele via e-mail, como faço pra manter contato com o cliente durante o andamento do chamado?
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Hi Community, Since Atlassian change the way customers are managed I encounter a problem with a user picker custom field. In one of my project JSM I have both internal customers (...
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Hello, I've noticed some projects do not have a 'Portal Setting' option. Can someone explain what type of project needs to be created to utilize this option? Kanban? Scrum? JSM? Service Mana...
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Hello, Is it possible to monitor logs in JSM Cloud and perform actions based on them? For example, if there is an error, a ticket will be created? Like adding JSM as a source to...
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Hi folks, Setting up a new JSM project. We have the customer portal, where a form is used to raise a request. When the issue is raised, the user view within Jira does not look good. The form is mov...
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Im slowly getting frustrated. :/ I've set up a Service Desk with different request types, and some custom fields of which some are mandatory e.g Location. I now created another...
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We want to add a "Scheduled" status to the workflow in Jira Work Management and ensure that SLAs do not run when a ticket is set to "Scheduled." Could you please explain the steps we need to follow?
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Hello, I recently added an issue type in admin>project settings. However, when I try to add the issue type to my team based project, it doesn't appear. Additionally, many of the issues in the adm...
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hello, Im trying to make a recurring ticket, problem is that when i use a rule with the following Trigger: When: scheduled - first monday of every 3rd month at 9:00 AM IF: any match - re...
263 views 1 0 Deleted user February 15, 2024 -
Hello, I got a Field of the type "Last Public Comment Date" with the Name "VorgangDatumLetzerÖffentlicherKommentar" where the timestamp from the last comment (not last public comment?!?!) is saved. ...
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Hi, I've been trying to create a automation rule within JIRA to create a ticket that has the following additions in it; Reqeust type, a assigned person and a due date. I tried the f...
275 views 1 1 Deleted user February 15, 2024 -
Hello, we are currently stuck at a use case and maybe someone has a good idea on this. Goal Our goal is to channel incoming requests to bring them to different teams. At first from JSM to...
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Hello, We get a lot of email notifications from jira, that makes the approval email not evident , is there a way to customize this email to make it more visible between other emails? thanks i...
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Hello everyone, We have recently migrated our IT HELPDESK from Jira server to Jira cloud Service Desk. The current setup is that only I.T and the reporter are able to see tickets (as well as anyone...
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Can you let us know if there is any way we could reply to customer via software project? So basically we are planning to implement a sync recipe from JSM project to software project wherein all ticke...
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Can you let us know if there is any way we could reply to customer via software project? So basically we are planning to implement a sync recipe from JSM project to software project wherein all ticke...
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Hi @Bruno Altenhofen @Bill Sheboy @Mark Segall Could you please help me w Proforma for checkbox. I'm using below: {{issue.properties."proforma.forms.i1".state.a...
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Current - We have multiple JIRA projects with SLA's. We are using EasyBi to generate SLA reports for our customers. - We look at SLA's - time to acknowledgement, time to first response, time to res...
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Hi, Is it possible to populate fields/input data on the form when being attached to the issue? Example: Post Review Form is attached to an incident that had an impact to business...
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Atlassian Community Events
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| 12 | |
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| September 9, 2025 11:40 AM PDT | ||
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| July 11, 2025 4:42 AM PDT |