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Jira Service Management
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I created a second context for the Urgency custom field that is tailored for our team. That second context is only used on our project board and request form. Everything works fine when a user submit...
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I have created a filter with a set of JSM tickets and for that filter I have included 1 specific SLA that we want in the report. When I export filter fields to CSV or Excel, for the SLA I get an unu...
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Hi, I would like to know if it is possible to set up a new custom field where selecting a particular option from the dropdown menu would automatically display additional choices based on that selecti...
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In my automation I want to remove a label when the "is duplicated by" link type is deleted from an issue. My trigger is When: Issue link is deleted. I thought I could do this by referencing {{destina...
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I would need to know how I can set the item "block by" as default in the linked issues field for one project.
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A customer sent an email to us via the usual service desk address, and his email was not a reply to a notification, but a completely new email. Nevertheless, the system attached it as a comment to an...
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Hi! how to enable the "share with" field to be shown to customers when creating the request.
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This all in Cloud. We have ITSM and software issues linked, on occassion. When that happens, if a new attachment is added to the ITSM ticket, I need to copy it to the software ticket. Only that on...
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I have an existing JSM Asset Management Schema that was created and populated using a .json data set. Each object has several linked objects with both inbound and outbound references. I need to ref...
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Hello all, I created a new user for a JSM project. This user can able to see the tickets she created but needs to see the tickets that were previously created tickets by the other users of the same ...
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Hi Community, Is it possible and the most efficient way to build a customer portal for them exclusively in Spanish, other languages won't work for the on Jira Service Management (Cloud) The r...
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I am trying to make a manual import to Assets in cloud and I am struggling to find the relevant information for this. What I am trying to do is to import a schema of objects (confluence spaces) and ...
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When attempting to migrate for server JSL to Cloud JSM we get an : " Error communicating with server" error. How can we fix this ?
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Hello, I have around 10 service project in that I need to share only 1 service project to 3rd party to replay on ticket in help desk and no another project need not to show then in the portal w...
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Hello everyone, I am wondering if it is possible to hide the "(optional)" tag in Jira Service Management when creating an issue. I am aware that I can change the field to "required" in order to remo...
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Hi community! Atlassian PM here. Are you working with a business team currently managing customer and internal service requests within a shared email inbox, Slack Channel or something like Googl...
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Is there a way to bulk invite guests to Confluence? There are about 500 people.
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Is it possible to prevent the shared target field from being exposed when a customer creates a ticket? Customers must belong to your organization.
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This is not really a question, but what are everybody's best workflow recommendations? I just wanted to see what everyone else's workflows looked like so I can have some ideas on how ...
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On a Service Desk we need to communicate with someone who is not the Reporter. Both Reporter and Non Reporter people are external customers. We use the Email button to send the email to the person wh...
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Hi, In my workflow I have used the option "All" statusar. When using this workflow some "random names" are used for this transition "Flytta över till" and "Done". I would like to to...
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I am configuring Insight Discovery and the scanning results are going to the Insight Discovery file system's server, but I would like to save the asset information directly in SQL Database instead of...
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Hello community! I need your help. We are doing an integration outside of jira automation, because we are having performance problems in our instance. This automation consists of copying some attr...
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Hi Team, I am using jira service management in cloud , I want to Below type of dashboard in Jira cloud Jsm project ,Could you please help .
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im trying to get my Project to only send a teams message when an update is made that is not myself. what i have right now doesnt seem to be working, looking for some help, i've attached a photo of wh...
Atlassian Community Events
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| 35 | |
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| yesterday | ||
| July 11, 2025 4:42 AM PDT | ||
| July 7, 2025 4:56 AM PDT |