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Jira Service Management
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Hi I have created a filter by Assets, Filter data source by AQL: ValidTo >= now() But it seems like a bug "ValidTo": "15-04-2044" gives -> removed by filter "ValidTo": "15-0...
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We are planning to have solution partner. kindly help
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I have attempted to set up multiple ITSM projects on JSM, but it appears they are not correctly configured for internal access only. I aim to create a company-managed project that permits only indivi...
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Hi all, Newbie to JSM here. I've got two separate company-managed projects and all of the configurations that I can find are identical (as far as I can tell). The same workflow is being used by bot...
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Buenas tardes, configure una regla de automatizacion la cual envia un correo a un usuario externo de la empresa, pero no puede visualizar los adjuntos. el el cuerpo del mail ingrese este codigo: Th...
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Hi all, I would like to ask if is it possible to integrate (Fields, status, ticket, users)JSM and service now wwithout the use of any plugin/addons? I dont have any experience working in servicenow...
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Hi, We've recently been encountering an issue whereby an organization / field update causes our PagerDuty integration to fire incorrectly for our standard support customers, whereby a default Org. [...
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I need to have a list of all Features that have all their linked issues listed under them. I have my filter to grab all the Features. "Team Name" =BEES AND cf[37500] = "PI 2024" AND type = Fe...
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I had a request from one of our teams who is using Service Management to interact with customer requests and uses Jira Work Management as a Task Management board. They wanted to know if they ca...
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When creating a form, I know we can add conditional sections. Is it possible to have a section conditionally show if a dropdown is any value except the specified one? I'm building a bunch...
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I have filters setup for each of our clients to provide me with insight into issues that were released and now need to be billed. A few months ago I noticed the look of the filters changed, but...
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I've made test on JIRA Service management and first use email request. Then I use public portal This ends up with 2 distinct customer account with the same email. Is it a bug ? How to merge them ?
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Trying to setup a Teams chat integration through a chat channel. I configured everything and then determined I picked the wrong request type, now when I got to Channel > Chat > Configure I cann...
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I'm trying to schedule a task creation to happen, which then fills in the summary, description, then sets an assignee and reporter. The Assignee automatically gets a notification that the ticke...
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We just rolled out the help portal for support for two projects in our jira instance. We quickly found that some legacy employees were never given service desk customer access. Even though I thought ...
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Hello guys! I'm looking to create a feedback collection board so our frontline teams can collected feedback and filter it by using the upvote functionality. We are looking to have the upvo...
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Hello, Does anyone know if there is any possibility to link JSM change calendar with Asset? Why this question? Because right now we have to manually include windows in the calendar. But when inclu...
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Salam. I am admin in Jira cloud. When I trying to use bulk operations to 500+ issues i cant found the organisation and request types fields in bulk operations. That 500+ issues are in same issue type...
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I've created 5 different forms which are used used in 5 different request types accessible from the portal. Each of them focus on a different aspect of a problem to be reported, thus have different f...
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Hi everyone, I'm configuring my workflow transition to "Done" and I want users to set both the Resolution and Time Spent fields. However, it seems that the Time Spent field is nested under the Log W...
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...n my research I cam across a link that advised incidents can be created based on relationships, is this true? Thank you -----Update Apr 16---- Response from support if anyone is i...
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If yes how can I add it here?
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Hello, I haven't found any specific answers to my problem. I'd like to program a monthly show and assign it to a request type: My automation below : When: Scheduled - Every week on Monday at...
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Hello, I am having an issue with Service Desk Api. I try to reach this endpoint : /servicedesk/${jira.serviceDesk.id}/requesttype, it works great when I use basic auth but when it comes to u...
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Hi, Jira Group My name is Filipe. I am a script developer for Excel and Google Sheets. We have a project to develop a VBA script to fill out a ticket in Jira automatically using Google She...
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