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Jira Service Management
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É possível enviar relatórios de painel por e-mail automaticamente? Se sim, como posso fazê-lo?
290 views 1 0 Deleted user January 10, 2024 -
When request participants have been set, particluatl where the "Reporter" is not from the customer's organization (for example, the case has been raised by an agent on the organization's behalf) it i...
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The share icon is not working, when clicked it only pops up small white box and closes immediately. It does not allow us to share or copy the link.
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Hi Team, We have the system set up that when a new bug or issue is logged, it automatically say's it is a P1. However, the client logs what priority this issue is within the form. On Issues &g...
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Hi! I am trying to find out who gets notified and where do I set the person (an owner?) who will get notifies on the failure of the legacy automation. Thanks!
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Hi! I trying to pull data from our Service Management project for a nice follow-up report in Power BI, which I manage to do through the Jira API. However, I'm having some trouble getting the SLA dat...
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We are experiencing with the next "Escalation to developer" feature of JSD. We are missing one key function, which is to automatically link the customer request (in Jira Service Desk) and the generat...
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Hi All, I am planning on going with the migration using Early access program for Cloud to cloud migrations, There are some points I am not sure about in order to start with migration such as f...
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We have 3 custom fields and I want to get the value from 3 custom fields + some data from google she
We have 3 custom fields and I want to get the value from 3 custom fields + some data from google sheet in 4th custom field. For example- I have created 3 custom fields - Access Requested, system, Se...
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I need a dashboard to see the total story points per asignee in the current sprint. First: I created this filter: projectType = software AND sprint in openSprints() AND "Story Points" is not empty. ...
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I have a field which I want hide from all the users except few group os users.The field should not visible in Issue/edit view screen to all users.but the once user group update the field with v...
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When change status of an issue, I'd like to request the approver must do eSign before the approval. But I don't know how can I configure such transition rule.
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I am writing to seek clarification on two specific aspects related to our use of the platform: 1. Voice Messaging Feature: I would like to know if there is currently a feature within Atlassian’...
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Hi, We are planning to utilize the Jira Service Desk for handling user inquiries about our services in a one-on-one format. When users submit a 1:1 inquiry, we would like to automatically collect an...
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When attempting to enable the knowledge base, an error message appears stating, "We are unable to load this page. You might not be signed into the correct account
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Hi Experts, I'm a new Jira Cloud site admin, and I need to learn more about best practices to integrate JIRA Service management and JIRA Software Cloud products. JIRA Service Management ...
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One of my users who has been using the platform for months, is suddenly unable to access their tickets in JIRA. When I look their details in the users, JIRA has their contacts listed, but when I clic...
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I am writing a Form to contain different troubleshooting tips to show up depending on radio button choices while the user works through the fields, I would like to embed images into these conditional...
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I want to know if there is a way to set the SLA date in a Jira custom field. When we receive a ticket from the portal the due date is set based on the priority of the ticket; for example here is a t...
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Hi, How I can set the default of customer request inotification n the portal ? Currently the customer see "Get notifications" which means notifications are disabled for this request. I want...
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Hello community, I need your help to create an automation in JSM. The trigger should be: when the "Link issue" action is performed (linking it to an issue from another project) in an incident. The ...
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We are trying to use Jira service Management. When a request is made we are not receiving emails telling us their is a request and I can't see the request when I log into the portal.
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I am trying to calculate the number of days since the start of the year in an automation, and am struggling to get it to calculate correctly. I have tried various ways of doing it, and now have two ...
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Hi guys, could you help me please? I have an automation that automatically distributes tickets to employees on a list. I wanted to know if there is a possibility of improving this automation so tha...
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...xpected hours for the day, and return a TRUE/FALSE flag. Does anyone have any ideas on how I'd do this? I'm using Clockwork for time tracking at the moment. Thanks!
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| July 11, 2025 4:42 AM PDT |