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Jira Service Management
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Dear all, I faced a problem, about attachment. First of all i want to tell you what we did. We are using Servicedesk and Software. For a specific request type our automation rule (which we made) cr...
757 views 0 1 Deleted user February 23, 2024 -
What is the JQL to show the issues which has multiple values in the field Organizations(Custom Field
Hello Team, Can you help us with the JQL which shows all the issues with the multiple values in the Organization field which is a custom field. Also we need not to hard code the query. ...
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Hello Team, how to copy information from Parent ticket to Subtask/child tickets using Automation Rules ? could you please share the script
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I want to skip Peer review change request. I tried with automation rules but not working. I'm getting below error message note: same workflow I'm using for diff changes so I canno...
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Hello, I am solving a problem, namely the need to register customers in the Jira Service Management portal. I have found a similar issue within the community where registration of external customers...
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I have 7 Number Fields, with an option of entering between 1 - 10. I'd like to set up an automation to calculate the sum total of those fields into another Number Field: Regulatory Credibi...
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Hello Friends, in every ticket (Inc/SRs) we get the related knowledge articles searched and displayed in the list but out of that list we don’t get option to select the respective knowledge ...
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I am looking for a way to realize the integration between JSM and AWS in order to populate the JSM Asset schema with our AWS Assets. Unfortunately I see that the existing Atlassian plugin is only for...
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Hello All, I have the current set up for a request type I am creating. Inside the request type I have a asset object custom field that is currently filtering OK by selecting Country and Cit...
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Hi, community. I'm importing data for a customer and one of the attributes the they want is Key. As I understand it, Key is a system field and cannot be added as a label. The customer is movi...
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In Customers page, there are 25 organizations. However, when I am calling this api: rest/servicedeskapi/organization, it is returning 60 org It is returning org which are removed from the ...
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Hi everyone. I have service management and I created an HTML&CSS notifications template for our customers but for some reason when I try and test it, I the plain text version instead of th...
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Hello, In our project, we are using a cascading select list field named Logiciel to store the application name and the application software version linked to our tickets. The parent in the ...
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It wasn't like this at the beginning, or I didn't pay attention, but I can not add ONLY Jira Service Management product to a user (Agent, not a Customer type). Jira Software adds automatically. I wa...
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Hello! when i Open a Jira ticket, the names of the SLAs are not shown fully and the are "cut" and show 3 points. How can i read the full name of the SLA when looking at a ticket? In the picture i wa...
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I would like to add the form content to the notification as well. Is this possible? {{issue.form}} is this right? Also, can you send a link to the issue in the notification?
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Hello everyone I recently set up our Jira Service Management. Now I would like to change the Default email account. After Login with the Support Mail, i get the message, that the admin...
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Other ways of doing this is also appreciated of course.
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1. I go to User Management > Users 2. Filter users by "Jira Service Management" 3. Click Three dots > "Show product access" 4. I cannot uncheck "Jira Service Management" 5. Go to "Use...
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I applied a validator in a text field that can only contains 5 digits (regular expression: [0-9]{5}). My problem is, ¿how do I change the message the user sees? Because "X field is not [0-9]{5}"...
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Hi There, I want to migrate when a jira issue created to AzureDevops backlog. How can i do it without 3rd part apps. Is it possible ? Thanks, Okan
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Dear all, We upgraded our Jira data centre instance to the latest LTS version on Feb 7th. An unexpected consquence of this upgrade seems to be this: * Ticket is assigned to person A (e.g., my manag...
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Hello everyone, I have noticed that we can no longer select assets in the JSM portal - at least it no longer works for customers. Does anyone else have this problem and can help me? JSM version 5....
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We've encountered an issue where tickets created by one of our clients in the JSM project are automatically transitioning to RESOLVED from IN PROGRESS, despite our workflow indicating that it should ...
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When assigning issue personnel, I would like to include the issue details in the notification email. The reason is that the assigned person wants to check the contents of the issue without having t...
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Atlassian Community Events
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