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Jira Service Management
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Hello Team, I would like to customize the CSAT ratings as into 2 responses rather have 5 different. For an example: CSAT response should be either Good or bad. Is this possible? Best Regards, MT...
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When I paste data from Excel into a Jira ticket, it also pastes an image of the cells into the ticket. This is stupid and I never want it to happen. How do I make it stop?
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We've enabled the Board feature in our JSM cloud and for the most part it meets our needs, but one thing we've noticed is that issues with a Done status don't appear unless they're Done within the la...
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Dear Team, I'm keen on discovering Jira Service Management for our IT support needs. Is there a contact person or support mail available in India for scheduling a demo? Thank you
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Hello I need to disable all the customer notifications just for a specific organization. Is that possible without affecting the customer notification for other users/organizat...
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Hello Community Good morning! Creating a report to export the satisfaction survey of an ITSM project in Jira, I managed to get the ratings (stars) but I would also like to be able to extract the use...
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Hello, our customers receive an error message, when they want to share their ticket with other persons (Screenshot 1). Error Message in English Screenshot 2. Normally it works out fine, but s...
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Hey guys. Could you please help me? I created some Request types and within them, there is a default Jira field called "Responsible". I don't want to put anyone in charge of this request type, I wa...
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Hi there. We cannot open Advanced in the Settings tab to turn on the app for specific issue types.
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I'm trying to set up an automation that, when as issue is set to "Pending, it emails me once per day for review. I've figured out the simple: When -> Issue is Transitioned to -> Pending...
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We are trying to migrate from Halp Tp Jira Management Service How to raise tickets from Slack?
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I want to a new button in customer portal view. Some of our workflows include manager approval. So that managers can see all the issues that assigned to them which are waiting for approval. &...
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Hello, Is it possible to create a automation where when our users login on our service management portal, they have the option to create their own Jira account/Jira account for other people....
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Is there any possibility to customize look of attachment field? For example: - add description below the field - modify text inside the field - "Drop files to attach, or browse" T...
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Dears, I am using jira datacenter automation to sent attachement as multipart/form-data How can I achieve this ? BR,
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I have created this automation and double checked couple of times, I want to close solved tickets automatically but for some reason the automation is not triggering even its not running by force...
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Hi All, How to change or edit this "What can we help you with?" line which is showing in help center portal
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dates to be synced between JSM and JWM to show it on JWM calendar. How can this be done?
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Hello, Is there a solution to this issue? I want to create a project that is visible only to external users that outside the company, not internal users. I also don't want other projects that are vi...
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making at least any one field as mandatory between Service Line and Industry fields, both should not
making at least any one field as mandatory between Service Line and Industry fields, both should not be blank. How can we do it in JSM Request form? Both the fields should not be required. ...
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Is there a way to search (say all assets allocated to a user) across multiple objects\Schemas?
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Hello All, I'm frustrated because i'm learning cloud and most of my exoerience is in DC. Can someone please tell me step by step how to find project invite information in JSM? I need to be able...
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I have been using JSM Free Version "always free for 3 agents", for almost a year now. When I logged in today, I am getting a notification banner that says "Your Jira Service Management special...
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Hi Community I have a process (PIR) that creates a child task and draws a summary from the task create date: Post Incident Review - {{issue.created.format("dd/MM/yyyy")}} However, this som...
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Hi, Can someone help me how to I add a ticket from one project to the other project? I have 2 projects 1 is for customer support ticket and 2nd is for the engineering or technical project. I wanted ...
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| July 7, 2025 4:56 AM PDT | ||
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