Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
Hi there, We have a team moving from a shared mail inbox into a JSM project, and I have a few concerns about how things will work, so if anyone has advice, or has gone through a simila...
-
Hi team, What happen to the info of the tickets when I delete a value fo a custom field option Tahnk you
-
When I add a new customer to our JSM, he gets an email, but the links in the email are not correct. His access is to the wrong JSM project, and he also doesn't have portal access to our knowled...
-
I am trying to create an automation rule which looks at a cascading custom field and looks at one parent option, with multiple child options. At this time, I seem to only be able to have one pa...
-
View development tools in Company-Managed Service Desks but not able to in Team-Managed Service Desks. This is so annoying. If anyone can help me if would be awesome.
-
Is there a way to count tickets where the Reporter = Assignee and for their responses to count as no
Hello Jira Community, I was hoping to get some suggestions or ideas on how to deal with First Response Time SLAs for tickets where the Reporter is also the Asigness and leaving a comment. ...
-
I'm planning to create a new custom field in Jira for the request registration screen, where users will input their CPFs as part of the registration process. However, I'm concerned about the security...
-
When a customer sends an email request, they receive an email confirmation from JIRA. When I add a public comment via the 'Reply to customer' button, the customer receives an email notification with ...
-
Hello, I have multiple object attributes on the assets and the select attribute field stay open after a selection has been made. You have to click out of the field to continue. This isn't a multi se...
-
hi, Im setting up our Jira Service Management Knowledge base. A lot of users end up asking us to help them with FAQs or how-tos that already exist in the Atlassian knowledge base. So, instead...
-
I've looked through all the other questions related to this challenge I am having but I haven't found one that matches what I am trying to do. Hope the Jira brain trust here can help me. Here's what...
-
Hello, Having an issue with smart values not dynamically pulling in the data when sending email update, wondering if this is a branching issue? Rule: 1.) When issue transitioned from 'ready ...
-
In my Org, we have a Jira Service Management Portal and we have a project inside it which customers has given access to. There are 2 users from a external organisation accessing the project, (User...
-
Hi There, In the "Issue Navigator" how can I make a column that shows who approved a ticket in the list of tickets found in the search. This ticket type has a custom group of approvers and in the sea...
-
Hello everyone! I am having a question related to the access between JSM and Jira Software. We have recently moved our customers from Jira Software to JSM. However when they log in into JSM it...
-
Hi everyone, we are using the Git Integration for Jira (by Gitkranken) app for Jira Cloud. We only need this integration for one or two Jira Software projects to connect with their repositor...
-
I have one project and I need to create subtask issue type but not able to create.
-
Hello everyone, We have been using the Slack integration for a while now, but yesterday one of our teams reported that they got a notification saying the following: "We didn't find any ...
-
How can I remove reporters? Some users have registered themselves as 'customers' with a private email address for testing purposes. However, these individuals still appear as 'reporters.' We would li...
-
Jira has given me 2 services to reactivate. One is Jira service management and the other is Jira software. I have 14 users, and from these 14, 5 can do the Jira service management. Now I have t...
-
Hello, This has me scratching my head. We have a person, who when we go to add them to a team, it fails witht he error message: We can add <person> THey may not have access to teams in ...
-
Hi Everyone, We are currently having a problem making an issue show the correct information regarding our assets. We just started using this functionality and unfortunately we do not understand it ...
-
Hi there, I need particular request types that I have set up, to triage into particular queue's. How can I filter my queue to ensure that only selected request types are stored in a queue? I have t...
-
Need to know information about the Virtual agent. Does customers get access for slack and the AI. It's getting me confused. Is the Virtual agent only for Jira users or agents ?
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 13 | |
| 8 | |
| 7 | |
| 6 | |
| 5 | |
| 5 |
| Subject | Author | Posted |
|---|---|---|
| Thursday | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |