Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
Hello! I am working on developing a customer service portal, and I have a question about how issues are viewed in the portal. First, what is this section of the ticket called, and can I change the ...
-
Greetings, Community I created a form and would like to send a confirmation email to the person who created the ticket (reporter/initiator) and to the user that the reporter/initiator selects. I've ...
-
Hello, I have a service management project for a group of customers that are under the same organization. I need them to receive notifications when any customer belonging to the organization...
-
We want to have a filter that shows when a case is updated by the person that the case it opened for "reporter" or the additional participants. thanks vicki
-
I need to save the formatted text in sent email. I made a custom "Send Email" screen to send emails whose body contains the contents of a formatted field "Mail body". The sent email doesn't cont...
-
How to setup only particular domain users mails can create ticket in jira ? No, other domain mails can create a ticket in Jira. We aim to restrict ticket creation in Jira to only users with email ad...
-
Hi At my company the prerformance review process is a manager and employee lead process and then HR just needs to have copies of the forms and dates of meetings to log in HR system. If we u...
-
Hi there - we are currently running a trial with JSM on-premise and wonder if we can migrate an existing JSW project to JSM. The idea is to reuse / recycle an existing Jira Software project (used as...
-
Hello, New to Jira. Trying to establish if editing a workflow within a project will impact other projects it is associated with. I am assuming any workflow can be part of a workflow scheme that is ...
-
Is there a limit to the number of emails that can be sent out via a JSM automation? I have an automation set up to send an email to a group that has over 400 members in it and it will only send to 50...
-
Team, I am not receiving any JIRA email notifications for any changes made to a ticket even though I am an admin. All the settings are intact and in order but still I dont see any email notification...
-
I want to create a rule that allows me to approve requirements by email. That when you click on a possible hyperlink you approve it or how I defined the list of approvers or if there is any article ...
-
I am looking to compare against 2 values, one of them being a integer and the other being the amount of references from that object. Then it should subtract the amount of references from the integer ...
-
Is it possible for a comment that is generated from an email reply to be created as an Internal Comment on the associated ticket? Or will these always be created as a Customer facing comment? ...
-
Hello! I am in need of a custom field that allows table formatting to capture employee information for our Training & Development Team. For context, we use a custom issue type that is at ...
-
Hi Team, I want to send an auto trigger email to customers that can run on every 1st and 4th friday of a month. However the automation rule is allowing me to choose only 1st Friday but i dont have t...
-
Hello, we would like to automatically generate release notes for our bugs and features. We only need to mention fix/impact/testing sections as simple and short as possible. Is there a way to...
-
We want to display a filter result reduced to some dedicated fields on a Confluence page for our customer. It´s a public Confluence page with only reading rights for everyone. To use the Jira f...
-
Basic question, but I'm not sure of the name of one of the screens so I can't search intelligently. So let's say a user opens a ticket. After the ticket is submitted and open, like the next da...
-
I have a .json file that was exported from ZenDesk...the import process is quite rudimentary...and the documentation doesn't explain where these issues will go. Before I click the "Begin Import" butt...
-
Hello, We use several automation rules in the "Global" application but restrict them to around twenty projects out of a total of more than 800 projects. During the execution of this automation, it r...
-
Hello Dears, I'm looking for solution where I could utilise JSM as frontend interface for business for Procurement matters. Long story short, would be great to able to approve PR/PO (filled out comp...
-
Hi Team, We are using the below script to auto populate the description where it is working for Jira software project and not working for JSM projects. Kindly Assist. Thanks. { ...
-
When i am creating a ticket in the jira cloud, in the issue fields section i have added a field named Team approvers and it is a multi select options and in that field when i select any o...
-
Hallo, we are going to migrate our Jira/Confluence Server to the Cloud, but this will take some time. Meanwhile we stumbled upon an issue that i can't find how to solve it. In one of our projects we...
Atlassian Community Events
| User | Count |
|---|---|
| 32 | |
| 17 | |
| 8 | |
| 7 | |
| 6 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| yesterday | ||
| yesterday | ||
| Thursday | ||
| July 11, 2025 4:42 AM PDT |