Jira Service Management

Hello everyone,  since having the new view of the user administration, I cannot see portal-only customers anymore. When I enter the old URL, I get this error message:    Does ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello,  I have created an automation rule to move assets (laptops) to another object type in jira asset.  Basically the need is to move laptops out of our main inventory to an object ty...

• cloud
• jira-assets
• jira-automation
• jira-service-management
• jira-service-management-cloud

Making the fields read-only using behaviour is not working. Any possible solution other than behaviour.  I would want to make couple of fields required, read-only, hidden.

• cloud
• jira-service-management
• jira-service-management-cloud

I want to do some testing on our prod instance but need to turn off customer notifications  Cant see any disable button for customer notifications 

• data-center
• jira-service-management
• jira-service-management-data-center

Hello guys, how to make customers dont need to sign up to our help center and can write a ticket

• jira-service-desk

Hello how to make Jira service management customer portal unknown user to no need to sign up 

• cloud
• jira-service-management
• jira-service-management-cloud

Hi there. We're setting up an automation that will auto close issues when a certain type of request comes through. The customer who raises the issue will also get an email we create in the automatio...

• automation
• cloud
• jira-service-management
• jira-service-management-cloud

Hi, Good day! I am trying to create a JIRA report test case based not Test Cycles. In general, we are looking for a report to fetch number of cases created in total and in that, how many are Manua...

• cloud
• jira-service-management
• jira-service-management-cloud

We have issue when a customer in Jira adds a user as participant and this participant is not a member of Jira, the participant will be added in Jira as a customer to the specific project without our ...

• jira-service-desk-data-center
• jira-service-management
• jira-service-management-data-center
• jira-service-management-server
• server

I have an automation rule that puts a comment in a ticket in a panel when a particular SLA starts, this based on a field value being set to true. What I want to do is delete that comment if the f...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi Support,    A added a user to Jira, but client says the user never received an email from Jira and even checked the spam/junk folder.  I check the user status in Jira and it says...

• cloud
• jira-service-management
• jira-service-management-cloud

Se requiere saber información sobré la información de jira services managment

• cloud
• jira-service-management
• jira-service-management-cloud

Hello, I need to add a label to an issue if the ApproverXYZ customfield_1338, someone declines it. I tried a logic but i might be completely wrong. You advice will be highly appreciated. Return...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi all, I've been trying to find a solution on the community, but I don't seem to be able to find a definite answer. I'm currently trying to setup my customer portal to support 100+ different custo...

• cloud
• jira-service-management
• jira-service-management-cloud

I have a company-managed service desk project with an email connected to the Email requests project setting. The email is authenticated and exists as a user in a distro list in my Azure environment. ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi community, With the Scriptrunner connect extension, can I manipulate Jira form fields? For example, manipulating typing in fields in real time? on the client interface side, be able to vali...

• cloud
• jira-service-management
• jira-service-management-cloud

I am wondering if there is a way to run automations based on the data listed in the Risk summary.  For example, we put freeze windows in and would like our automations / workflow to act differen...

• cloud
• jira-service-management
• jira-service-management-cloud

Whenever a particular service request is created, I need to add a participant to that ticket automatically in the request participant field.

• cloud
• jira-service-management
• jira-service-management-cloud

Necesito descargar los archivos de un proyecto. Cómo se puede hacer?  

• jira-service-desk-cloud
• jira-service-management-cloud
• jira-software-cloud

I know that we have a REST API to get a list of fields from a Site. API → https://sitename.atlassian.net/rest/api/3/fields This does work fine and gives an array of field objects. Is there an...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

I have so many projects in my site which are configured with email and ticket has been created in that project by anonymous user through email. Now I want to hide these projects from portal for other...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi! We are integrating opsgine with Jira Service management as indicated in this documentation - https://support.atlassian.com/jira-service-management-cloud/docs/sync-alerts-with-service-and-softwar...

• cloud
• jira-service-management
• jira-service-management-cloud

Is OpsGenie Edge Connector is still supported or is there another method for OpsGenie to trigger automated response runbooks?

• cloud
• jira-service-management
• jira-service-management-cloud

I want a customer profile to be able to view and add comments to tickets in a specific project through their portal without giving them an agent license as they are customers.    

• cloud
• jira-service-management
• jira-service-management-cloud

I get emails from customers that attach problems they get from their clients, they do this by forwarding their problem to me. However, in Jira I am not able to send an email to the participant attach...

• cloud
• jira-service-management
• jira-service-management-cloud