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Jira Service Management
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I tried to search for this but I'm not really sure what I'm even trying to ask. I'm just going to type and edit and hope the question makes sense at the end. We have a Service Management porta...
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On my service project page, when I click on the create issue a field page pops up. I fill out the form and hit create at the bottom, nothing happens. This started yesterday March 26, 2024. Before tha...
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In JIRA if a ticket is assigned to me and I breached the SLA and after that I assigned that ticket to someone else for resolution and that person resolved the ticket within the SLA. How the ...
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In JIRA reports and tickets, the name of previous assignee is appearing as resolver If a new agent/support staff resolves a ticket without assigning it to himself. I want to know if there ...
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Hi Team, We wanted an updated solution for Daily backup with Issues and other. Does Jira have Inbuilt feature for backing up everything like projects, boards, fields, screens and everything...
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Hello everyone, I have automation configured for a ticket; if the ticket author writes a comment, when the request is closed, it opens again. I want to make it so that if an application is closed, an...
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Hi there, When make the transition to "waiting for customer" we will ask for a user to test something in our company. Sometimes they will just reply back with OK :) Then the ticket goes back ...
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We want assignee should receive the warning for the respective ticket that SLA is reached at 50%, 75
We want assignee should receive the warning for the respective ticket that SLA is reached at 50%, 75%, 90%. We can plan these 3 warnings in JIRA clould. could you please help me how we can able to d...
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Hello, we are currently facing an issue where newly added agents can't see user options in the "Approvers" system field. The new agents have the same permissions based on the same project ...
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We want to restrict a specific request type to be available for only one customer on the customer portal Can this be achievable without any additional plugins?
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Hi, So we have tickets that are handled by multiple stakeholders. Hence to determine the correct performance i.e. the time taken by each stakeholder to resolve the project is required. How is ...
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I need to do the following: When the incident opens again after completion (Reopen status), I need the SLA to continue counting from where it left off, and not count again. I was offered to do the ...
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Hi Community, We're reaching out to tap into the collective wisdom here regarding an operational challenge we're facing related to shared mailboxes and Jira. Like many organizations, we heavily rely...
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How can I able to see the past approvals that I have recieved or approved in customer portal? in JSM
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We are currently working with Jira Service Management. We use it for our service desk, covering everything from the initial service desk inquiries to third-level support. Specifically, in the area of...
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Dear all, In our service management project we have define a certain set of queues. Each team manager has his own queue of request to proceed. In certain queue we want that user proceed queues in ...
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After changing the status to 'Page go live' the resolution is being marked as 'Done'. But I don' want it to be as 'Done' because there is one more status after 'Done' i.e., 'Published' there it shoul...
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Team Please share the steps how to export canned response in jira server environment
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I am working on a project which requires me to export data from Jira to ZL (zscaler) team as per below requirements. - stories are sent 2 weeks after resolved for "Done" "Cancelled" "Rele...
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Hi there, I would like help with AQL please. Essentially, AQL for "does the value of X contain the value of Y" I have an asset attribute which can be multiple words separated by space...
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I have a Service Desk configured to receive tickets from 2 different companies acmecorp.com and acmeinc.com. They have different SLA. I need to differentiate users from one company and the other, b...
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Hi All, I am looking at some assistance in tracking ticket volumes. Currently users submit a form to us, and a field in that form is a number field they specify, "Number of X". Part of t...
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I have a project that has 3 different request types. How do I link out to it including the request type? Doing `?expand=names` the custom field is `customfield_10046` Example of request type...
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Many of our Jira Service Desk Project's request types use dedicated forms to show or hide fields based on previous selections on the form. I need to be able to create customer requests through the RE...
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| 27 | |
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| 5 hours ago | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
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| July 24, 2025 12:26 PM PDT |