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Jira Service Management
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Whenever a user creates or updates a Jira issue, notifications/emails are not being sent to the user
Whenever a user creates or updates a Jira issue, notifications/emails are not sent to the user. I tried sending a test mail to myself using the outgoing mail, but I received an error saying "Authent...
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Hi Team, I want to send a "Reply to Customer" message by sending the ticket number. I am using {{issue.key}} smart value of this use case, but this is sending a link to the customer which t...
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Is there a way to change Issue Type using an automation? The idea is to change to an issue type that has a different workflow.
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Hi Team, We have a problem in doing approvals and skipping it. Story: We prepared a JSM project with workflow below. First two are approvals (Waiting for DG approval --> Waiting for HM app...
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Hi all, we're using the approvals field so that users can add approvers to the ticket and then push it through an approval flow. When you move into the approval status we have a screen that allows ...
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Hi, I'm trying to get notified or trigger an automation when a portal user is created for a certain domain. Is it something anyone already looked at? Thanks Fanny
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On Jira, I want company employees to fill out a form that I have organized and open a request to my project, but these employees should be able to access this request opening area without having a Ji...
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I've set up an automation in my Jira project to execute an AWS SSM automation document whenever a condition has been met. Everything is working smoothly, but I'd like to get the output value from th...
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now i have JSM in version 4.13.0 and OS version oracle linux 7.9 and database mysql 5.7 and i need to upgrade JSM to 5.14 and patching the rest of the whole component OS and Database. i need your re...
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Hi all, could you help me in discover why my issue id jump from ABC-40 to ABC-42 ? The sequential orders skips a number. Does adding automation affect the sequential number? It happens...
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I created two business projects by importing a CSV of all issues. On the first one I ended up with the list view as per below, where all tasks are collapsed under the EPICs and no TASKs under them ...
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we are looking to migrate from in-home service management tool into jira service manager. Please assist
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I need to create a query in an automation to find the first ticket of the day or to create an automatic ticket daily at a specific time. I already have several ideas but I need to use a query that w...
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I have added a couple of custom asset object fields to my issues. One of them links to our People assets and the other is linked with IT assets such as hardware and software. However, I am facing an...
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We have a JSM Portal that allows email requests to come in from some Power Automate forms that we have living on another platform. The user fills out the Power Automate form on the other site, it rou...
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When configuring the Jira Svc Management Customer Portal, there are some areas I would like to hide or remove altogether. 1) In the Service requests dropdown where you can view your created or...
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Trying to find documentation on the Requests search feature on Customer Portal. It seems as the though the text search box only looks in Summary. Is there a way to search custom fields, s...
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We are able to create a slack channel from the incident ticket using chat channel fields in Jira. Once it is created, is there any way we can rename it?
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I have some customers, internal and external, and two JSM for each one, but one of them is necessary to use Slack and for the other one teams as a chat, but I can't to connect because it suggests me ...
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I have a list of specific Jira Ids that need follow up. My query lists the specific ticketId filtered by the Assignee. For example, list is 100 tickets, but only 10 are assigned to Mary. ...
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The password is known but the recovery key is not. In an attempt to recover the credentials, I selected the Request Admin Recovery option as I do not have the recovery key. The response stated t...
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I want to make a custom field mandatory for 'Story' issue type. I cannot do it at a project level as there are around 50 or so projects that need the field to be mandated. The current setup is compl...
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Hi! I want to create an automation that sends me an email if a customer not included inside the customer list (in a restricted group of my Jira service management) tries to create a request. Is it ...
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We trying to use an automation rule to create an Asset object using the Create Asset with ScriptRunner extension. We were able to create an object using the format example of {{issue.summa...
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Hi community, I need from your collaboration. I have a workflow with an "approval step" status and I need to change the properties but the "Operations" buttons are hidden. I need to change the prop...
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Atlassian Community Events
| User | Count |
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| 12 | |
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| 5 |
| Subject | Author | Posted |
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| 19 hours ago | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |