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Jira Service Management
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I am new to JIRA and am working on setting up forms and automations. I am looking to set an automation to send an email out if a specific answer is selected for a form field. For example: The form ...
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Is it possible to create tickets after the approval process in JSM ? We need a requirement of 2 approvers to approving for the ticket to be created and need to know any others ways for implementing ...
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Hi, I have a question: I am currently using the free plan of Jira Service Management, but I wanted to upgrade to the Premium or Enterprise plan because of all the cool features it seems to have. My q...
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Is it possible to add a hyperlink in the instruction field, and make the text larger,bold? also the hyperlink opens in a new tab of the browser
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Hi Team, We are using HR board in using Employee recruitment and having a doubt in rejected stage. For example if we are doing bulk hiring of 10 members and after those interview process, 4 candi...
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Visibility of affected services field at global level
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How to change the email notification text for a team?
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Hello Team, We have 20 regions and we want to manage Service Request, Incident and Change in JIRA Service Management. Our expectation - We will manage each region tickets by their own Service desk ...
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Hi there, We are a Solution partner as well as a Marketplace Partner. That means we receive questions, service and feature requests, as well as incident reports and manage them in JSM. ...
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Hi there, I want to have some region based SLAs in place. I have customers in groups per their region. I would like to somehow check if the reporter is in a group then that is the SLA th...
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Dears , Iam using Jira datacenter and I need to limit the access for the users to only one active session and also to configure time out for the sessions BR,
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I am attempting to remove a test confluence account created on my Jira website. It appears as a second profile picture when selecting the stack of cubes in the top left of the screen. I am the owner ...
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Hi, As I want to allow customers to browse objects in my portal I turned on the Assets option "Object Schema Users permissions for Jira Service Management Customers" but it still shows blank fields ...
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I have used the following steps to configure discovery agent on windows computers so i can deploy to many computers # Step 1: Download and extract the Discovery Agent # Step 2: Install the Discover...
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Team, I want to add approval status in the workflow, followed by proper approval process, adding approvers, auto changing the status to approved/declined basis what is selected by the approv...
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Worked on people with disabilities and the elder and if there are organization that support these pe
Worked on people with disabilities and the elder and if there are organization that support these people put us touch
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Is there a way to stop the customer satisfaction survey from being sent out on a ticket marked as done. I mean on a normal ticket marked as done its fine but we want the ability to have a 2nd button ...
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Can you help us removing an email address from our domain of your suppression list? Thank you.
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I want to create an Admin portal that allows data owners to enter information into an easy form that will write the information to an asset schema's object. I am looking for add-ons or any tips on...
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We use the Jira Cloud integration with Slack's Workflow Builder 2.0 to log some of our tickets. Our project has several required fields, but when we use the Jira Cloud integration (https://slack.com...
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I have an orchestration job which uses the Assets API to trigger an import then periodically poll for status until the import has completed. When the job has finished the JSON response body includes ...
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We have successfully configured our JSM Incident project w/ slack so that we can create new slack channels for each incident from the incident ticket. But upon creation a message is generated and pin...
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Hi, I quit and re-joined a month back and since then I haven't been able to receive any JIRA email notification for any changes made to a project in terms of any transition or comments added/deleted...
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Hello, we are in the process of signing a Business Associate Agreement and our legal team would like to speak with someone at Atlassian on this. Is there a phone number to call to speak to a real per...
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Hello! I am working on developing a customer service portal, and I have a question about how issues are viewed in the portal. First, what is this section of the ticket called, and can I change the ...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |