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Community resources
Community resources
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- Questions
Jira Service Management
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Dear all, I am having difficulties to add internal stakeholders to issues on Service Project. We have the Standard Plan and it is not clear if this is a functionality included on our plan or not. W...
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I'm searching for the web fragment on the portal for Jira service management. Can't find it under https://developer.atlassian.com/server/jira/platform/customer-portal/ Looking for this me...
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I am trying to export "Request Type" from my Jira Cloud instance (I am the org admin and I am trying to figure out ways where I may need to have another instance with same request type). So far I don...
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We receive a 'Something went wrong' error message when trying to view/edit Portal-only customers in Jira Service Management. I am a Site Admin and User Access Admin. My coworker, an Org A...
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Hi everyone, Our team is thinking about purchasing the data center version of Jira Service Management and is curious about the customization of Jira Service Management on the Data Cent...
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Hi together, we have a customer portal with 20+ fields. We want to optimize it for the customers because it is to confusing for them Is it possible to create a portal with dynamic fields? This mea...
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When I claim my Atlassian benefits, how many days does it take to arrive?
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Hi All, I have two object types Obj1 and Obj2 . Obj 2 is added as an attribute for Obj1 type objects. I need to show this attribute as a label in a JSM request form and then use that label value to a...
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My question is about our Support page (Service management): how can we generate a report on which customers have registered on our Support page? Additionally, related to this is the matter of custome...
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Hi everyone, I am trying to connect Power Automate with Jira API. My end goal is to link these two so all our email domain users can create tickets from o365. I am not talking about emailing Jira e...
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Hello, We currently have several projects in Jira Service management and I'd like to know if it's possible to customize the portal for each project independently of the others? The aim is to be a...
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I can't search EDS/EDS China project in Jira.
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Hi, our organization is planning to transition from an old ticket system to JSM Standard for providing IT support to our employees. On our old solution, we have LDAP synchronization and authenticati...
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My colleague´s email from the whitelisted domain does not create a ticket, though mine does. So my question is, what is missing for my colleague? Is there anything in the rights settings to be adjust...
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If not, could you suggest an alternative method for retrieving this information?
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My admin added me as a user in Service Project. Initially I don't have admin access. Later I got the admin access, still I couldn't reply directly in the comment to the client. I only have limited ac...
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need to know more about the Jira Service management -Demo -product knowledge -licensing -cost
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Ive created a new Attribute Counts report. It works fine & generates the info I need, however, it doesnt display it in chronological order. AQL "Review date" >= 2024-01-01 AND "Review date" ...
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HOY MI CUENTA AMANECIO INACTIVA EN LOS PRODUCTOS DE JIRA SERVICE MANAGER , NO SE COMO ACTIVARLOS DE NUEVO , YO OCUPO UNA CUENTA GRATUITA CON MENOS DE 6
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If we add team members as part of the customer group when creating users. Wouldn’t they receive all emails for that group by default?
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Jira Service Desk V 4.13.20 Me esta apareciendo este error cuando intento adjuntar un archivo a un caso: File "image-2024-04-08-23-02-45-052.png" was not uploaded An error occured while attaching ...
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The admin has left the organization without transferring the rights to me, how do I do it now?
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We are just beginning to use Jira for our IT Helpdesk. On our old system, we had various automated services which would email the helpdesk and in turn generate a ticket. One example is n...
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Allowing agents to update Request Participants if using property jira.permission.edit to limit edits
We are limiting the editing of issues once they are approved using the property jira.permission.edit.group. This way values can't be modified from what was there when it was approved. Age...
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Is it possible to format a multi-line default response on a form? Thanks, Ed
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Atlassian Community Events
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| July 29, 2025 5:22 PM PDT | ||
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| June 18, 2025 4:57 PM PDT |