Community resources
Community resources
Community resources
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Jira Service Management
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We are evaluating Atlassian Service Desk before subscribing to see if it satisfies all our Business needs. I am using Labels extensively. We identify the stage of the Project based on the entry in th...
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Hello everyone, recently, my team has stumbled upon the following issue: In Jira Service Management we have configured standard notification email-address for when a ticket is updat...
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I’m trying to create an object using /object/create from the Assets REST API. However, if two object schemes have the same objectTypeAttributeId for an object, this is problematic. Indeed, in my case...
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Looking at the api it appears that its impossible to do a update on specific attributes, It appears that the only option is to send the whole object each time with all the attribute data. Is there ...
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Hello, I want to automate as follows. When the task is created in the Service Desk project and the reporter X person, this task will be issue linked to another project. When a comme...
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Hello, There was a menu to go and see the portal account from "Settings" -> "User Management". However, recently it looks JIRA has up-versioned and this cannot be seen in "User Management". Anyon...
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When I add an article from our Knowledge base to a Jira issue comment, the link successfully appears. However, when I try to click on the link in the comment, the preview does not work. It seems lik...
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Hi! I'm creating some automation rules that send a notification to a DL when an issue is reassigned to a different team Teams have requested to implement the ai summary in the e-mail itself to spee...
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Hello, I'm trying to automate email sending to external parties and receive document back from them. However I don't want them seeing any internal communication we're having in the ticket or any upda...
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Can I create cascading dropdowns for portal groups & request types in the customer portal in Jira? Instead of the large rectangle options you see, we would like to view one drop down that allows...
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I am wondering if there is a way to use Jira SM to coordinate travel for a travel team. I saw some posts refer to the use but no definitive answers. Is there a template? Is there a ...
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I am currently using Microsoft System Center Service Manager(GridPro) and we have Classification categories for both incidents and service requests. Let me share example below. For Service Request...
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I am currently using Microsoft System Center Service Manager(GridPro) and we have Support Groups for assigning tickets. I want to know which standard JIRA field can be used as Support Group and what ...
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I have an automation rule that is going to send an email and share the time a ticket is created. I would like to use the format of longDateTime, but in the EST timezone. I have used di...
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Solution : Changed the Content-type in headers text/html to application/Json for this error code 415, Issue has been fixed. Details : I am using limited fields which are there in Create screen...
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Prior to the most recent changes to Jira, I had full access for removing/adding users. This role has not changed for me, however when I go to remove inactive users now, the relevant paths are n...
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Hello, I have a custom field that was migrated, however is listed on request type A. I need to add it to Request Types (B and C). However Its stating "Fields unavailable in the issue vie...
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Hello, I'm setting up an automation to send a email notification to a group when an specific issue type is created but I'm having issues with the email formatting with HTML/CSS. Only some of the CSS...
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Could you confirm if this email address is valid - noreply+9d0adb5ec75af92b937de7a3e955b47bfef1648cbbbb5b91e0ac3950@am.atlassian.com
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Hi All I am a bit baffled about my calculation. Please help I want to do a simple calculation Input value x Rate = Cost 10 x 10 = 100 Input value 10 Calculation must do Input value x Rate = Co...
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Hi folks! The customer reported a change request through portal in Jira Service Management. Our engineers added subtasks to that ticket. Now even though we added the customer as a "request participan...
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Hello, Is there a way to ensure CSAT is not visible by all users? We want to protect agent performance indicators from general view.
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I apologize as I know there are several articles out there related to the portal search bar. Apparently the search bar cannot be removed on the cloud version but I am hoping there is an app or resolu...
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Hey Team, if I set a Ticket "on hold", where can I choose the date? Thank´s!
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Atlassian Community Events
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| 27 | |
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| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |