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Jira Service Management
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Hello, I in my workflow i have a transition avaible for all state, when this transition is used, i need to change the issue state to "OPEN". I have create a Fast-Track transition with s...
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Hi, Would it be possible for an issue that includes more subtasks? If the last subtask is still open, and the main issue is waiting to be closed, then the main issue is moved to the assignee...
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I am trying to get form data associated with the issue /rest/api/3/issue but it is missing 1 or 2 fields. I am able to get the customFields by /rest/api/latest/field but there is no information ...
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Hello, I've created a Service Management project for collecting team member requests. I'm wondering if it's possible to import previous request records that were received and completed before I star...
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Hi Is it possible removing the article that automatically appears in Jira Portal? attach screenshot
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I have some request types in my JSM project that have request forms associated with them. However, some customers use the Create Issue screen instead of the Portal, which allows them to bypass the re...
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Hi, I have some JWM users with access to JSM projects. I noticed that JWM users cannot see empty fields in JSM projects (see below). Is there a setting to allow them to see the empty fields? ...
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Hello, I have a service management project for which I take some requests. I want to clone these requests to another Jira software scrum project as a task. However, I got an error, and couldn't fi...
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Customer A created a ticket B, and used "Share with" for Customer C. C received the link, however, he saw have no permission after open the link.
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We have a problem in viewing removing some unwanted options when viewing it. In this We don't need options like "Add form", Create and "Add Checklist" like that. Is there an options for remov...
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I want to manually trigger a rule from an issue to create a new issue, and have the new issue automatically linked to the issue I triggered the rule from. The Add Link to "triggerissue" does not work...
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* We sometimes send emails to a distribution of 1 or more people * If we cc the Jira mailbox and prefix the email subject field with: Re: ITHelpdeskxxxxx * The email contents auto-update the ticke...
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Hi everyone, I have turned on the customer reply for when a new request is created. Currently when you email a new ticket, the automated response comes through as a new email. I would like t...
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Has anyone been able to get this How to update user type attribute of an Asset objects using Automation after Import | Jira | Atlassian Documentation to work with a "schedule' trigger? ...
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I have an issue type initiative which is a parent of multiple epics. I want to copy the text field which contains the epics status summaries to the parent Initiative. So the initiative contains the s...
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Hi there, I have an update API PUT that transitions an issue to 'Canceled' and updates a few other fields along the way. What I can't seem to set is the Resolution value. If I put this in the co...
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I am using Power BI to create custom reports with JIRA data, and one is to track First Response SLA and Time to Resolution SLA. For a number of my tickets, it is showing the first response tim...
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Hello, I am receiving an error when using the teams field for an automation service project task. The team that I am using has a slightly different name once the service issue gets created in t...
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Click: Filters > View all Filters > Create Filter When I get to the Filter page to create a new filter, the Created in the last 30 days is defaulted as one of the filter selectors (see below)....
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Good morning everyone, I ask for your help with this new development: When I am trying to make modifications in my flow already published, such as putting more states, delete them, change the names ...
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I want to take the manager field from Azure and have it auto populate the approver field when a user requests something that needs approval... I have Atlassian Access, but I am not sure where to go f...
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Me and my team is unable to add attachments in comment, save button greys out even though we have the required permissions. Sometimes I am able to attach files and sometimes it greys out. @Alex Koxa...
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Olá Comunidade, Foi levantada a necessidade de que abra um pop-up, toda vez que o usuario modificar no campo a data de entrega de uma issue. O objetivo é garantir que o usuário esteja cientes das i...
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Is there a way to set up reminders in Jira? We open tasks that require follow up and I would like to be able to set up a Slack or email reminder that a follow up is due on a specific date/time.
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Hello! I want to create a JQL query that returns tickets that were not commented on in the last 2 weeks by a specific role (former assignee or reporter)
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Atlassian Community Events
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| September 9, 2025 11:40 AM PDT | ||
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| July 29, 2025 10:24 AM PDT |