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Jira Service Management
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Hello, I can't find any informations on Atlassian page or I've missed it. We've got several questions about Data Residency if someone has the answer. When the Data Residency is in ...
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Yesterday Since 4 PM our email to jira service management connection disconnected we have reconnected this in Morning around 10:47 AM, but emails received during this time not available in our proje...
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Can we find who has removed the agent access for user in JSM?
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We have established SSO with Entra AD as our Identity Provider. This is working as expected for licensed users. We are looking to provide an SSO experience for our employees (customers) when they log...
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I've combined the two below and have been able to send the CSAT link as a direct message on slack via JIRA automation https://community.atlassian.com/t5/Automation-articles/Mention-someone-directly...
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How do I find automations that I currently have set up?
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Hey, So I have my SLA setup for Time to Resolution, and this all seems fine. But I have need to setup i.e. Highest response issues need to be responded by within 30 mins Hight ticke...
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Hey there, I have a custom field in Jira: "Steps to Reproduce." Its type is Paragraph which supports rich text. Now I have JSM form with a Steps to Reproduce question that is linked to the afo...
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Hello, I have the field 'Priority Level' in the issue types 'Requirement' and 'Feature' in my JIRA project. What i would like to do is compare the values of 'Priority Level' in both issue types. Fo...
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puedo asignaciones desde otro JIRA Empresarial
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So I have an automation rule in JSM that makes 3 web requests. Occasionally in this rule, which all three use the same credentials and call to the same base URL, reports back with a 401 Unauthorized....
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I am setting up a web message when an issue is set to Authorize. I have it working for the approvers field but need to add the possibility of having an approvers group as well. The automation trigge...
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I need to create 2 unique 'unassigned' queues. 1 that captures all unassigned tickets and a 2nd, that captures all unassigned tickets that meet a summary or description criteria. For ex...
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Hi community, I need some help please. I made a form in English language and I need it in Spanish too. Is it possible to have this form available in these 2 languages? in the same way that you can ...
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I need a report to view how much time is spent on each ticket per day. I can see the total in the queue but I need it shown per day to view productivity. Is there a way to do this without...
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Hello! I am tying to see how my customers see my Jira Service portal and can't seem to find the "View as Customer" button - can someone help me find it. My research says it is in the Portal Settings ...
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The SLA is not working. I have already configured it, but the time to first response and time to resolution are not showing up in the queue.
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Hi All I have a question that I think should be simple to answer. I'm very new to AQL and am having trouble wrapping my head around how to do seemingly basic things. Here's what I want to achieve. ...
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I have a list of assets which has to be reviewed once or twice a year. The review date is an attribute on the asset and is set manually. When the review date has passed I would like an email to go ...
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Dear Community, I have built the service level targets successfully. But as soon as I add lebels as a JQL for qualification, they are not working. Question? Are we allowed to use lebels in JQL ...
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Good Afternoon, I am relatively new to using Jira (Cloud) and I am looking to see if what I want to do is possible before I start researching it further. Within my Objects, I have two attributes ca...
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Hi team, I hope you are doing fine. I have a problem with importing a larger number of objects. On some large object types, I got importing time, which is taking an hour or even longer for about 5...
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Hi Team, So when we book out a meeting room, with the email address which is the same email address as the "connected email address" it will generate a new ticket. Anyway to stop this...
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Hi there, Could anyone confirm my unfortunate suspicion that it's not possible to Send automatic notifications when a task isn't moving? For example: WHEN: issue is assigned WAIT: 2 days IF...
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Hello, We are on Jira Service Management Cloud. We have several forms on Jira Service Management and we'd like to enhance our forms so when a customer opens a request and have to fill in its addres...
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