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Community resources
Community resources
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Jira Service Management
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I would like to move a Story with its sub-tasks to another project. I see the move option for the Story, but how would I move the sub-tasks along with it? Would I need to move the sub-tasks individua...
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Restrict specific users to only seeing service requests and not change tickets in Jira IT Service Management tool.
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Buenos días, necesito si alguien me puede explicar como hago para agregar una organización a un nivel de seguridad. ¿Para qué? Bueno estoy creando un nivel de seguridad, para por ejemplo que una pers...
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Is anyone else having issues with the Assist app in Teams for Jira Service Management? We are working on instructions for our users as we go-live next month and the Tickets tab and View details...
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With confluence, you can use a macro to list a bunch of jira issues in a confluence page. However with the move of Opsgenie to JSM, I asked Atlassian if you can do similar in confluence but w...
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Hi guys I was working on creating a new service project and there was so much to do. So, I created some custom fields, and necessary issues types and grouped them into a schema to u...
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We're currently evaluating JSM for our service desk solution, but we have a very specific use case and I cannot work out whether what we need is achievable. What we would like is the followi...
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Hey there Hope you can help me with this one. Situation We have the problem, that whenever our engineers are working on a customer project (migration, new infrastructure etc...) the customers some...
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Hello, Today we have added e-mail requests to our Service Desk. Our e-mail address is hosted by Office365 and is connected accordingly. The connection works and no error is detected...
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We want to get the list view in a Dashboard. The list should include several columns. For an example, I want to get major incidents in past 7 days, in a list view, which contains columns such a...
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I'm unable to add fields to any screens in any project. No idea what has happened. It's grayed out. I can remove fields, but not add them. I can add fields from field configuration by...
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Hello I have configured assets and our JSM Service Desk technicians (which are in a group for the role: Object schema developers) are able to search and find the Notebooks for the issue reporte...
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Hey JIRA community : In my board , I have defined 6 status (To do , in progress,In QA ,Blocked , In review , Done) and I will ask the team members update their assigned issues to the n...
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Hi Is it possible to only allow AI for a certain group of users or only certain users? Thank you Yatish
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With the recent release of Priority schemes, we've done some cleaning up and I am trying to remove the final project from a priority scheme that needs to be deleted. When trying to remove it I get an...
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Hi! I want to follow a process within the company on JIRA. I created a document that teams can edit and I want them to edit it through confluence. In the JIRA Service Management workflow, h...
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Hi trying to do an automation to say if a ticket is in the status "Pending Business" and if not moved for 2 days then an automation to move to "Done Rejected" i Have set up the below, ...
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Hi Community, Welcome back to the third Product Spotlight for JSM June where we’ll be focusing on asset and configuration management! This Community post shines a spotlight on two of our Jira Servi...
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I have priority for project "test" but for some request forms I want some options in the priority field are not displayed.
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Buenas tardes... Tengo dos preguntas en la base de datos de los activos de insight. 1.- Quiero crear un filtro dinámico según la selección del campo "Departamento" tipo objeto. para si es IT ...
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Hi, In my company, our agents are grouped by their departments (e.g., system admins, innovation team, resident engineers, etc.). Each department needs to be notified about specific issues. H...
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Hi Team, I use Jira for Future Ticketing and will need an assistance on pausing SLA. I have created a new status and I want to have the SLA paused on this specific status only. Can someon...
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Hi Community Members, I have created two custom fields, customfield_1 (which can store single value from the list - High, Medium, Low) and another customfield_2. I am trying to populate customfield...
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Hello everyone. I'm setting up a new scrum board on Jira and I'm having some issues trying to set the Squad field on the cards. There are some options that were created before (not by me, since it's...
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Is there a way of creating a automated notification to the service desk team when a request notification fails? I have a couple of email addresses that I have been testing my set up with and one o...
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