Automation to update linked issue fields from Parent issue field change

[Ian Robinson]

Hi,

I am struggling to get working my automation which will update the specific custom fields in a linked ticket when other specific things in the parent ticket is updated.

There is 5 customer fields in each project, named the same but are unique as the Project 2 is a Product Discovery project.

Project 1

"customfield_11309" NAME BE Priority

"customfield_11310" NAME DK Priority

"customfield_11313" NAME FR Priority

"customfield_11311" NAME NL Priority

"customfield_11312" NAME SE Priority

Project 2

"customfield_11358" Name BE Priority

"customfield_11360" Name DK Priority

"customfield_11356" Name FR Priority

"customfield_11357" Name NL Priority

"customfield_11359" Name SE Priority

What I am finding is that the automation runs successfully, but it sets the destination fields in project 2 to 'NONE' when the parent ticket fields are updated.

[Walter Buggenhout · Accepted solution]

Hi @Ian Robinson,

To refer to the triggering issue in your smart values, use {{triggerIssue.customfield_xxxxx}} instead of {{issue.customfield_xxxxx}}. The latter refers to the issue you are editing, which does not have a value (yet).

Hope this helps!

[Ian Robinson]

ahh of course! Thanks Walter, all working now.