Group not an option for restricting request type

[Lee Hutchinson]

Hello,

I have two request types in service desk. The first is a company wide request so everyone can have access. The second is only for certain staff members. I want to restrict it by group.

I have added staff as customers and added them to a group but when I go to restrict the request type the group I created isn't an option. I am going about this the right way or am I missing something?

[Rudy Holtkamp]

Hi @Lee Hutchinson ,

Did you create the user group in the admin console?

Then go to the request types > click on the lock icon > type Staff

This should work.

[Lee Hutchinson]

I created the group and added members in admin, but when I go back to the project and try start typing the group name nothing appears

[Rudy Holtkamp]

That is very strange, it should be available. Maybe a caching issue in your browser

[Kieren _SmolSoftware_]

Hi @Lee Hutchinson 

There’s often a delay between creating a group and it syncing with the JSM backend. Shouldn’t be more than a few minutes at most. If you close/refresh the page, does the group show up?

Can you see any other groups at all when you try to restrict to a group via the page @Rudy Holtkamp posted?

[Kieren _SmolSoftware_]

Some group searches can be very picky, did you search with the correct letter case? Eg capital vs lowercase

Does the group name you created have any unusual/uncommon characters?