Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
Hey all! I was trying to make API calls to the set of public JSM APIs, and since I’m already familiar with using the Jira Cloud API, I found it strange that I couldn’t make the calls...
-
Tenho alguns projetos de ex-clientes que gostaria de apagar, mas antes gostaria de guardar essas informações para uma futura necessidade.
-
I created a script a while ago which would make a quote from a Jira ticket. It was working correctly-- however, recently, when users attempt to access the attachments, they get a 403 error. &n...
-
It looks like Jira recently changed the view of the Filter Results gadget on the dashboards to show tables with grids instead of without. This has now spread the columns out to the point where we can...
-
Hello, Was wondering if the all Power BI Connector for Jira gives you full access to all data in JSM? Anyone out there use it and what has been your experience with it? Thank you Dave
-
I need to create a Dashboard for our top leadership team, none of which are Agents in the Jira Service Management project for our helpdesk. When I include the "Service Project Report" gadget "Create...
-
Hello everyone, I have some questions about using JSM as a proper service catalog, meaning storing all IT services and providing a clear interface for internal users to raise requests. How do you...
-
Good afternoon Atlassian Community Any recommendation for Atlassian Partner in Spain that offers Atlassian Training in English. Either both online or onsite. Please let me know....
-
Hello, Are the customer and agents (licensing info, login info, etc.) in the same Database table ? This question applies to both Cloud and DC. Thanks.
-
Is there any limit to have the email domains added when you select the below option : I am going to have 300+ domains hence want to make sure its supported. Serving external customers...
-
I know that it is now possible to have multiple help centres, even in the same project. Yet these help centres have the same portals with the same request forms. I was wondering whether it was possib...
257 views 1 1 Deleted user September 23, 2024 -
Hello! I'm trying to find some way how to get customer request name by id which have format: "it/h454jgk9-45gjggj-k56o-9gm9-5g9jgkfk". I have the Script Runner if it help. Maybe someone to know a ...
-
I'm looking for a way to have customers track their requests via an embedded widget or an iFrame or something similar that can be displayed in a webpage outside of Jira.
-
Something went wrong. We were unable to create a ticket. We've notified the agents for this channel. d68538e03f6240d8a4c0724cbf858caf
-
Can we edit/update the existing Customer Fields in JSM, I basically want to add more options under on of the customer feilds I created in past with type Select List(Single choice) , when I ed...
-
Hello, We need the functionality to allow unregistered email addresses to add comments to a ticket when replying to an ongoing email history. These email addresses should not have access to the tick...
-
How can a group that is not included in the Issue Security Scheme view an issue in the customer port
In the Tebligat Tracking System project, there is a security scheme as shown in the image. However, I want to add people other than the existing users and groups in the Request Partic...
-
Is there anyway to link an alert to a change ticket? When I search for the key when I go to link it does not display change keys (ticket #). Thank you Dave
-
Hi Team, I am encountering an issue with managing customers in Jira Service Management. Specifically, I have a user who has used three different email addresses over time. Despite deleting this user...
-
Hi All Is it possible to create a dashboard where the data in the assets service catalogue can be placed and their statistics can be displayed
-
A client of ours has recently split their business. One of our regular service desk users is in the new business. I deleted them from the old orgabnisation and addedd them to the new organisati...
-
Good afternoon, Atlassian Community. I am new to Dayforce, and my company wants to integrate it with Jira. We want to use Dayforce as an onboarding tool for new employees, and I want to kno...
-
Hey all, Has anyone found/developed a way to connect JSM with Google Calendar and automatically allow agents to send call times suggestions and book meetings directly from JIRA? Thinking even an im...
-
Hi All I need your help Is it possible that the linked issue field on the Jira service desk should not fall into the hidden fields and appear as a fillable field and be mandatory?
-
I want to get the details of the devices which are on a remote network by installing the discovery agent on the remote device and access the data from a device which has discovery tool
Related collections
Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| February 17, 2025 1:01 AM PST | ||
| February 12, 2025 11:38 AM PST | ||
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 9:06 AM PST | ||
| February 10, 2025 5:31 AM PST |