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Jira Service Management
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Environment Invoice Object Type with a "Total" field Line Item Object Type with an "Amount" field and a reference to an Invoice Object Problem A user creates a new Line Item object. I want to i...
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I need to know what pricing plan do I need to connect Jira Service Management with Microsoft Teams. The most important thing is send notifications to the team for the tickets and communication about ...
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In Jira Service Management in Server, I have a SIL script runnerlog that I used to retrieve a customer request type key, for example string [] result = sql("Jira", "SELECT \"KEY\" FROM \"AO_54307E_V...
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I am configuring a Jira Svc Mgmt project to use for Change Management with the expectation to manage software changes through the full lifecycle from request to deployment. This will require so...
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I need to make a custom field read-only but visible on the edit screen. I see several related questions have been asked, but none are recent. Is there a straightforward way in Jira to create a custo...
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以前プロジェクトを作成していた際には、ステータスのカテゴリに赤い色の「キャンセル」や「却下」などのステータスが存在していたかと思うのですが、廃止されましたでしょうか。 現存する場合には、どのテンプレートを使用すれば該当のステータスがワークフローで使用できるようになるでしょうか。 もしくは、新たなステータスのカテゴリを追加（色味を変更、TODO・進行中・完了以外）できるのであればそちらでも構い...
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I have several automations that take an email custom fields, verify account ID and put them in the Request Participants. Here is the JSON code: { "update": { "Request participants": [{ "add": ...
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Hi, Does any1 has a connection live between AFAS and JSM? The idea is that when an new employee starts he/she gets instant access to the customerportal. But also when an employee leaves he/she will ...
507 views 4 0 Deleted user August 22, 2024 -
Way to find the number of time the user have logged in, is needed. This will help admin to evaluate whether to retain or revoke the agent / user.
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Hi all I hope you are having an amazing day, In our company we have setup a knowledgebase system that JSM provides, we create documentation on Confluence and connect the space with the JSM portal, t...
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How to send an email to say assignee via automation every 4hrs until the issue is closed. The scheduled option is based on a set schedule and cannot be used for individual issue's crea...
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Hello guys. On my Jira service management for data center, Jira software is installed but unlicensed
On my Jira service management for data center, Jira software is installed but unlicensed. Is there any impact if I uninstall?
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I have 3 mandatory fields on my tickets on an assistance project in jira, I would like to know if it is possible to map those fields with an email request. Thanks
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Currently, this is what you state in this article: https://support.atlassian.com/jira-service-management-cloud/docs/add-or-remove-restrictions-on-request-types/ Only users and group...
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In jira service management project. i enabled customer notifications for Request created. Then i edited the email content by clicking on provided "Edit" url But it seems like the changes not reflecti...
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Hi, I have created a workflow based on other articles here, but the reporter just wont update. Can anyone give me pointers to what Im doing wrong? The rule gets the value, and if the user i...
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Hi Dear Colleagues, We are using Devinit Dynamic Forms in Jira Data Center, which allows us to configure Dynamic Forms in issue transition. Now we want that kind of plugin, that will allow us to ...
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I would like to configure the Status DropDown to show only select Statutes to the customer:
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Dear All, We are working on a use-case where a customer calls through a VOIP system (8x8 Inc), integrated with Jira Service Management (JSM). The agent attending the call needs to verify ...
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I would like to be able to create an issue in a Jira Service Management ticket and assign to our development team. The development team manage the work in a Jira Project. I would like to ...
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Hi, I have an automation set up that when a new issue is created in a project that follows a specific JQL, then the issue should be edited and to include users in the "Request Participants" field. ...
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We want to update the customer view on the request view, but when doing the manage column, cannot find the fields that we want to be shown
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Hi, I’m trying to add our existing external email address to Jira Service Management as part of our migration from the old ticketing system. After following the steps under Project settings ...
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Hi. I'm developing a referral tracking system inside Jira. Right now, the end-user must enter the patient demographics manually. What I would like to do is have the end-user put in the MRN#, which w...
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We are a small organization and are just now getting going with JSM. We really like the application but have a need for alerting our personnel when a customer logs an issue with the highest pri...
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