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Jira Service Management
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I'm often on a web page (we use Firefox for the most part) and would like to create a Jira issue with simply the URL of the page I am on as the summary. I've not found a way to do this but vaguely r...
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Perhaps some kind of table format. Specifically, I need to know which person spent how much time completing tasks and the time of status changes. If anyone has encountered this, I would be grateful f...
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I have set up an automation that sets the priority of an incident based on the impact and urgency, following that I want it to send an email to the support mailbox with the summary, description and p...
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Hello All, We are new to Jira and have signed up for Jira Service Management & Confluence. For some reasons, we created a new instance and transferred our data from the first instance (C...
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We have three different Jira Service Manager to act as helpdesks. We want our platform users to single-sign-on to the respective help desk based on their platform profile. We are using Salesforce as ...
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In other words, if an agent is configured to use two projects, does that count as one seat or two?
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So I was just given access to Power BI Connector for Service Management. I have created a new data series that I would like to look at what information it pulls. But when I click on the URL to open t...
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The smartvalues, that are listed in the Jira official documentation, such as the following, do not work in E-Mails sent using Jira automation: {{issue.status.changed.date}} {{issue.updated}} I'v...
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Hi Team, I have recently been trying to get the customer access portal link for my Jira board, so that I may share it with clients. However, I am unable to do so, and unable to find much help for ...
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Good day Everyone, I am stuck with the Automation implementation of the "Allow Customers to reopen...". My Problem that I am facing, is that the Automation works but it sortof ignores the if...
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Hi, in JSM, I want to know how to determine the first and last name of a customer from their email address. Currently, I am returning with an email address from a mailing list associa...
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Hey There, I would like to configure email requests to raise tickets from the email inbox. Is it possible to connect or use my Microsoft account inbox without providing the password of my Outlook ac...
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We have two fields called Severity so I need to select the field for editing within my automation by its ID number. I am not sure how to do so. Any help appreciated.
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please email to me as soon as possible
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Is there an easy option/method to copy ASSETS from PRODUCTION to SANBOX environment?
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Hi, I am using JSM and have internal/external comments. When resolving, we have want to make the internal comments as standard to avoid wrong messages going out. How can i configure this? Thanks f...
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In my form, there are many required fields marked with an asterisk (*). When I download it as a PDF, these asterisks are still visible.
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We have a JSM user already given an Administrator role in the JSM project but he still can't see the customize portal option when he views our portals. I have the same role and I have no issues. Is ...
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Hi, For the customer invitation email, is it possible to delete the message and link in the red box?
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The Ai Triage feature, in beta, is quite useful for support requests that are emailed in. I would like to auto triage all incoming support requests that come through email. Is this possible?
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My company is small, yet mighty so most of these are covered by just a few of us! ⌛ Resolve incidents the quickest, even major incidents - Jared! ☕ Let Atlassian Intelligence do all the hard wo...
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Hi Community! For JSM June, let’s honor our favorite teammates who help our organizations operate smoothly every day. We know there are different characters on each team so we want to know… ...
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Hi Community! For JSM June, let’s honor our favorite teammates who help our organizations operate smoothly every day. We know there are different characters on each team so we want to know… ...
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I know I can use for example {{issue.key}} but if I have a custom field for the subtask, what would be the smart value for it? I tried a few things with no success: {{fieldname}} {{issue.subtask.f...
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I have an app I've been building that currently is in the issue panel, It has a button that causes an Api call to create a Jira asset object. The problem is that while it works exactly as inte...
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