Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
hi, i used an automation to read {{issue.properties.service-request-feedback-comment.comment}} and copy the comment into a custom field. Since March 2024 it stopped working. Going back to sear...
-
Dear Sir/Madam May I know how can I create a new parent issue type on top of "Epic"? We are using team-managed project, below is the expected result that I hope to achieve: New Issue Type (want to ...
-
Before the update to Jira 9.12.7, i had that the description was prefilled in one Request Type with a Script Runner Behaviour and it worked until the last update to Jira Data Center 9.12.7 and Jira S...
-
Im really struggling to understand how to do this so hopefully someone can help. Im trying to build a JSM customer service desk where a customer can email a request (or use the portal) and t...
-
Hi, all We are using jira service management. I'm looking for the way to set a specific field as locked or read-only. Thanks for your expertise, and if possible, without additional plug-in.
-
Hello, We created a free trial to see if we can migrate our tickets from Freshworks/Freshdesk to a Jira support ticket system and mirror the workflow for a smooth migration. I read t...
-
Hello, We created a free trial to see if we can migrate our tickets from Freshworks/Freshdesk to a Jira support ticket system and mirror the workflow for a smooth migration. I read the article and w...
-
Hi all, We have a mandatory attachment on the JSM Form for the users to add an attachment too. Unfortunately it looks like 2 users have recieved the error: "Error Uploading attachment An error ...
-
Is it possible to disable email notifications for assigned subtasks under a particular issue type? It's acceptable for the agent to receive an email notification for the assigned standard issu...
-
...onfluence space that a user can navigate through while viewing the links to all pages within the space. This confluence space cannot be public facing so it must be contained behind a login. We t...
-
When a user submits a new request it goes to one of our existing projects and from there we have a workflow to clone the issue to the project it should be associated with. Issue is that when the iss...
-
I have two object types in Assets: Software Location Software has an attribute called Locations, which pulls from/refers to the objects in Location. I have two Assets custom fields: "So...
-
Can you advise on the best way to create a company-managed project for the Marketing team to assist in tracking their tickets? Are there specific functions or features that can be add...
-
I have been using the smart value of shortDateTime in Jira triggered emails to launch another automation. Since the update made on June 17th a hidden character is now showing between the time nu...
-
Good afternoon! Please see screenshot. I currently trying to use my current ITSM (not jira) to email and open a duplicate issue in jira for further testing and so on. The emails are getting REE...
-
Is it possible to configure your own domain in Jira service management? example: mycompany.com/servicedesk/customer/portals
-
Upgrading to 9.15.2 and a new QR Code Generator button as appeared. We would like to hide this button.
-
We have a client that is asking to find the most common issues and most used solutions. I have been using JSM for years and this is one of the reports or dashboards that are hard to find out of b...
-
Hello, I have several SLAs defined for my project. If an SLA is currently tracking an agent and the agent sends the request back to the prior status the SLA is stopped. Once the agent in the prior s...
-
When I integrated JSM and Opsgenie, my existing services in Opsgenie did not sync to my JSM. Has anyone ran into this issue? I can make a service in JSM and it will show in Opsgenie. However...
-
We're splitting users into AD groups and want to pull through PingFederate SP Connector to Atlassian for user management. PingFederate and Atlassian's documentation has not been helpful and we're not...
-
...ser can open the ticket with assist bot, and it will ONLY post to Agent channel not req (public) channel. Effectively this is my way of turning on private requests for a single request channel, instead o...
-
Hello Jira Community, My team and I are using Jira Work Management, and we need your help to solve an issue we're facing. Currently, each user can assign tickets to anyone when a new issue is create...
-
We have a subdomain - support.hqmena.com which is configured and pointed to hqmena.atlassian.net in DNS but the URL - https://support.hqmena.com/ is inaccessible. Please advise on how...
-
Hello, After the movement from Opsgenie to Jira Service Manager, where can I find the Global Alert Policies? I'm looking for this in Jira Service Manager: Create and manage global alert po...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 36 | |
| 15 | |
| 8 | |
| 8 | |
| 7 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| Tuesday | ||
| Tuesday | ||
| July 24, 2025 12:26 PM PDT | ||
| July 24, 2025 3:21 AM PDT |