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Community resources
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Jira Service Management
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Hello, I have a lead who is interested in integrating JSM with Zendesk and Solarwinds. Has anyone ever done this? Do you have any advice or strategies you could share for how you made this work? Ar...
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We have bought JSM Premium plan and would like to setup Email based OTP authentication. Please suggest on how to enable same for external customers.
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I've spent two days searching the interwebz and the closest I got to get it working is https://lastcallmedia.com/blog/how-use-cloudflares-free-flexible-ssl-jira-and-confluence-server-apache-and-...
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Hi, would appreciate some guidance on this. I'm trying to integrate slack and jira service management together where I can raise tickets on slack, however, I'm getting this unknown error below whi...
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Hi, I am planning to create custom dropdown menu for our org in Jira service management. Also the goal is to create a sub menu which will appear and show different options based on the...
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Hi, Whenever I click create request is automatically selected to 'Issue Type' - System Change and 'Request Type' - Request a change. Can I change that selection?
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Noting that in the Version History for Jira Cloud by Atlassian, version 211.0.1, 211.1.0 and 211.2.0, it explicitly mentions that "Jira Service Management forms are now available on mobile.". That s...
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I have a complex situation in which I have a generic account that sends tickets to Jira. My goal is to have automation read the description and edit a field. Example: If Description Contains Los An...
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Hello First thank you for your help , i have other question about opsgenie and JIRA (JSM), i want to know How can I pass tickets created on the orogeny backlog to other Jira (JSM) ...
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I am being asked to create two issue types and my them both hierarchies set so both can be parent links to epics. I can set one or the other, but it doesn’t seem we can have two. I did trick it by cr...
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I am working on an issue and I made a comment but I want the reported to know that I made a comment, is there an option to have Jira send out email notification? if so how can I configure that? se...
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Hi there, I'm new here on JIRA cloud and I've been learning a lot last days, now I'm working with the on call shcedule and the Teams>Operations>Syncs section what I'm trying to do is set ...
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Hi, is there a way to disable the automatic profile creation for user/customers that sent their requests via email without affecting our project boards?
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Where can I find the list of commands for each of the Scriptrunner modules for basic tasks, such as: * Get the Value of a Custom Field * Set the Value of a Custom Field * Show a Custom Field * Hi...
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Hello, We are hoping to create a simple list to inventory 20 to 30 items such as copiers/printers/scanners. Wondering if Assets in Jira Service Management is a good tool to use for that purpos...
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When i go to "Bulk action" and do export objects; .CSV is generated but it has the following error. Only the message below appears in the file. {"errorMessages":["Something went wrong. Contact admin...
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Hello community, I need to know if there is a limit for team creation in JSM? Since the documentation does not mention anything about this question. https://support.atlassian.com/atlassian-...
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Dears, Iam planning for the upgrade so I am asking if i can disable all user access till I finish the upgrade not to do any changes
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Dears, I have strange experience. I have a customer who creates a ticket as reporter. When I reply to the ticket to the customer I had answer. When I called the creator of the ticket, she...
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Is there a way to deploy a snapshot without breaking links in Proforma Forms?
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Hi Team, Will someone kindly clarify the differences between "Atlas" and "Atlassian Access"? Our organization is paying 21,000 USD per annum for Atlassian Access. We are using JIR...
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I want to change the SLA status using automation, let say if the ticket status is changed to "Pending Customer Side" then SLA status should be changed to "Done"
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Hello, Does anyone know if there is a way to add graphs to a customer portal? Thank you Dave
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Dear Community, We face the issue, that we have a legacy asset custom field within our instance, where the possibility was given, to checkmark the option "Restrict to user related objects":&nb...
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Hi, how can i move the customer to the group of the clientsAfter we gave him more permissions has been made "new" account and now he can't see his old requests and from the others members in g...
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