Community resources
Community resources
Community resources
- Community
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- Jira Service Management
- Questions
Jira Service Management
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Hey guys! Give me a tip? Is there the possibility of customizing fields when transitioning from one status to another? When transitioning an issue, I would like some form fields to be visible o...
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Hello, I am reaching out regarding an issue I am experiencing while moving tickets between two projects in Jira. Currently, I am migrating tickets from a service project to a team project (b...
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Is it possible I can limit visibility to product so I am not getting access requests from users? I would like the users i assign to only have access to it, if this makes sense, thanks.
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Hello folks, I've only started using Jira Assets for a week, so apologies if I miss something. I'm trying to find a way to make reports on all or part of the assets I'm registering. Online p...
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I need to add an approval step before the ticket is created and then notified to internal agents for resolution. Use case: an account needs to submit a request for a modification of the ERP, but bef...
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I'm trying to replicate this standard JSM automation (send a notification to customers when they reply to a closed issue) https://confluence.atlassian.com/jirakb/how-to-send-a-notification-to-custom...
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And if so how do your customers find it, and would anyone be willing to share the look and feel of their portals :)
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When you list all your forms in Atlassian's UI, and you click on a form to edit it, it takes you to a URL that looks like: https://<domain>.atlassian.net/jira/servicedesk/projects/<...
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Hi, I am trying to embed 2 issue collectors on my website. Like on click, Button1 -> Load -> Issuecollector1 and on click of Button 2 -> Load -> Issuecollector2 But I am facing i...
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Hello, I use a Jira Service Management Project (Portal login required) to communicate with my customers. The customers users are listed in the Site Management "Jira Service Management" and no...
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I created a portal and template in sandbox environment, and I want to push the changes to production. Previously I don't think there was a way to push it automatically, but I have learned that now we...
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I'm running into an error with my Jira automation rule, and I'm hoping for some guidance or workarounds. Here’s the situation: I have an automation rule set up to transition an issue to the "Waiting...
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Estimados/as. Requiero poder crear chats con participantes en la aplicación de Teams, actualmente me permite hacerlo para issues de tipo incidente pero no así para otros tipos de incidencia. En el ...
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I'm wanting to setup an automation that would take the values of current Affected services and copy them to a custom field that we have. Current automation When: Value changes for "Aff...
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HI, I want to carlculter SLAs based on the ITIL framework. I have tried several times but it is not optimal. Sometimes the SLAs do not trigger, sometimes they no longer appear on the tickets...
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...as 2 accounts, both with the same email (even though it says that one is a private email address, that is not true, it is john.doe@company.com). Jane Doe uses a business account (@company.com), but i...
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Hello everyone, We have the following: We have our own JSM cloud One of our service providers also uses JSM cloud This service provider opens a request in their JSM from time to time aft...
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Buenos días, en relación a este artículo https://confluence.atlassian.com/jirakb/round-off-field-to-n-decimal-places-using-automation-1095772552.html quería consultar si es posible aplicar la fó...
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Hi guys I have a web site with a form that sends an email to jira email channel. It hase some generic fields like Name, surname, email address, phone number etc. One of the fields in that form is ...
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Can a user in one customer group/organization "share the request with" a different customer group/organization? Last week, a user was able to share an internal service request with a customer group/...
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Hello, I have a situation with migration: We work in an old organisation with another company (but we pay the bill). We are planning to migrate to a new organisation, separating from the other comp...
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Hi Team, Few tickets that were created by customers on JSM are not visible anymore on JIRA. This happened during testing of few automation rules. We are able to access tickets now but during the tes...
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Hello, Is there a way that I can have a button in the request form to switch the request type to another type? Example: I raised a request for a service, and now, with the help of a button in the...
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Hi, I was asked to create an automation that would only run (auto-assign) every saturday from 17:00 till 23:30. However, I don't see an option or a way to achieve that. It is either on specif...
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Hi, I want to know if I can embed JSM chat feature onto my websites is it possible? I see that there is a way to use this chat in teams and slack, but I want to embed this as a sepa...
Related collections
Atlassian Community Events
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| 27 | |
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| Subject | Author | Posted |
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |