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Jira Service Management
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...owever, within our Organizations, we have a detail field for if an Organization is part of our premier success program. If this is true, when an issue is created through our portal by one of the c...
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Forgive me for the terminology. I am looking for a way to declutter a Service Management Project. Typically the workspace is used for ticket processing. We have a 3rd party vendor who works with us. ...
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I have an automation with the following goal/setup: 1. When we indicate "Yes" on a Billable Field (custom field), for any ticket, a new ticket is created. 2. The new ticket is linked to the trigger...
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Problem Statement: I have an Asset custom field that takes multiple objects. I need an Automation that allows the user to create a new Asset and add it to the values already in that field. The prob...
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is there a way for the customers to see the priority level of their own requests? i know that it shows on each individual request but is it possible to see the priority level when they look at all th...
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Hello, I was wondering if Jira Service Management has an ability to simply accept email requests without the need for full portal/account creation. I ask as we have a department in our compan...
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So on the request type settings there is that function to show different workflow status names for the agents and different names for the the customers. But can this somehow be linked to the workflow...
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How to Limit option of custom fields based on issue type for example incident issue type customfields ex : option a option b service request ...
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Hello, I am importing asset data via CSV into Jira Service Management, and one of the attributes refers to a service defined within a separate schema. How can I correctly define this within the Impo...
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Designing a form, where, due to it's criticality and being free text, we have asked the user to type an input twice Ignoring the fact they can just copy n paste from one to the other, I was trying t...
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How to create a JQL to show the tickets resolved within the 4hours, 8 hours, 12 hours and 16hours from the time of creation.
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Hi, I currently have "Manage Sprint" permissions, although I should not be able to. I have a Jira Software board, that displays issues from 3 Jira projects. All 3 projects use the...
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Unable to Change Issue Type in Bulk (Jira) - Incompatible Field Configurations and Workflow Associat
Hi everyone, I'm currently trying to perform a bulk change in Jira to modify the issue type of 18 issues from "Evolution" to "Bug". However, I'm encountering the following message: ...
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Hello, I am trying to generate an Assets Report but I only get query error displayed on all reports. Pease see screenshot attached.
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Request type is not assigned when a ticket is received from the Portal. Request Type is associated with the corresponding task type and is configured in the request form on the Portal. What c...
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Hello Atlassian Community! I need all my users to be able to see all the tickets created in my project via Help Center. Currently when I go to the Help Center I can see only my own tickets. I found...
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When viewing a project board, the default view setting for quick filters is that they are hidden. I appreciate that they can be displayed for the current window by going into View Settings and enabli...
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Hello. So we have a rule in which tickets get auto-resolved if the customer did not reply to our question within 48 hours of asking. The logic is as such: - Customer raises a ticket - Support Agen...
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Hello, I have a lead who is interested in integrating JSM with Zendesk and Solarwinds. Has anyone ever done this? Do you have any advice or strategies you could share for how you made this work? Ar...
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We have bought JSM Premium plan and would like to setup Email based OTP authentication. Please suggest on how to enable same for external customers.
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I've spent two days searching the interwebz and the closest I got to get it working is https://lastcallmedia.com/blog/how-use-cloudflares-free-flexible-ssl-jira-and-confluence-server-apache-and-...
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Hi, would appreciate some guidance on this. I'm trying to integrate slack and jira service management together where I can raise tickets on slack, however, I'm getting this unknown error below whi...
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Hi, I am planning to create custom dropdown menu for our org in Jira service management. Also the goal is to create a sub menu which will appear and show different options based on the...
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Hi, Whenever I click create request is automatically selected to 'Issue Type' - System Change and 'Request Type' - Request a change. Can I change that selection?
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Noting that in the Version History for Jira Cloud by Atlassian, version 211.0.1, 211.1.0 and 211.2.0, it explicitly mentions that "Jira Service Management forms are now available on mobile.". That s...
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