in my org,in one of the request description add some data,but it is visible in jira

[Abilash]

In my org,one of the request type in description add some data,but it is visible in jiracloud while user creating ticket but it not visible in portal helpcenter ,is there any possible to user to raise ticket in both.

[Arkadiusz Wroblewski]

Hello @Abilash 

Jira internal screens and the JSM Portal form are configured completely separately. If a field shows up internally but is missing on the portal, you need to explicitly add it to the portal form layout.😉

Navigate to:
Project settings → Request types → Select your request type → Request form

Drag the field into the form layout here. This is also where you can customize its display name and help description specifically for your customers.

If it still doesn't appear, double-check that:

The field isn't hidden behind a preset value.
The request type is mapped to a visible portal group.
You are testing the view with a standard customer account, not an admin/agent account.

Best,
Arkadiusz🤠

[Abilash]

thanks for your response ,its working .