Customer Service Overview dashboard is empty - what am I missing?

[Keith Jones]

The Customer Service Overview dashboard in JSM Cloud is empty for me. I see the widgets and have all the filters available - there's just no data in there. I do have Rovo pretty much disabled at this time - is that required for this dashboard? 

[Arkadiusz Wroblewski]

Hello @Keith Jones 

Can you provide an screenshot ? Actually there lately plenty changes in dashboard so hard to say which exactly you mean.

Permissions can also be a blocker in this case.

Best,

Arkadiusz

[Keith Jones]

Unless there are permissions that are not granted by default to the admin, that shouldn't be an issue. I'm wondering if these are generated as insights by Rovo. We have it turned off for now until we can get it through our AI committee for approval.

This is what I've got:

[Arkadiusz Wroblewski]

@Keith Jones 

Thank you. Are you using the new Customer Service Management or the standard Jira Service Management?

[Keith Jones]

Standard JSM - Cloud version. The dashboard shows up in my list of dashboards under Customer Service.