Jira Service Management

After editing several Service Desk projects to Software projects the Queue page is slow to render displaying a spinner. I can not see anything in the logs or the browser console. We are running JSD ...

• jira-service-desk

I was wondering, is there a solution to scan barcodes and add asset information in Jira Service Desk? I know Insight from Riada can QR codes (and maybe barcodes), but can it also READ QR/Barcodes to...

• jira-service-desk

Hi, We currently have JSD version 3.2.6 running locally on our server. It is integrated with our Google Mail. Notifications are sent to the users via email as expected. The only problem is w...

• email
• jira-service-desk

I've been searching a way to remove Share with customer button in service desk issues. According to this post (https://jira.atlassian.com/browse/JSDSERVER-4591) there should be a module in Service D...

• comment
• jira-service-desk
• share

Is there a way in Service Desk that a field is visible on view screen but not on the create screen. This we are looking in the customer view and not agent viw.

• jira-service-desk

In JSD, the out of the box Customer notification rule for "Request created" will only send an email to the customer if the Issue is created from the email channel or the customer portal.  It doe...

• jira-service-desk
• automation
• notification

Hello, For my company wide disaster recovery policy, I previously had setup automated backup of all out critical services, including Jira on a weekly basis. A backup script would obtain the Jira bac...

• backup
• cloud
• jira-service-desk

Environment: Jira Service Desk Atlassian hosted service. SAML2.0 based SSO with Azure AD. Service Desk Project. Requirements: Bulk import users or users sync with Azure AD - Portal based users m...

• atl-cloudmisc
• cloud
• jira-cloud
• jira-service-desk
• user-management

recently our jira service desk started to display raw json code instead of the html. Is there a fix for this issue?     

• jira-service-desk

How can I configure the date and time format so that it can be visible the complete date and time en every event registered in an issue.   I want to see the entire date and time instead of the...

• jira-service-desk

If I require my Support Desk Agents to enter Relative Priority points to a ticket does that make our Dev team web and mobile tickets require Relative Priority Points also? 

• jira-service-desk

For one of our workflows, we have two approvals: A. One that is attached to a visible User Picker control; this one is using the built-in Approvers control that comes with Jira. B. One that is atta...

• approver
• jira-service-desk
• workflow

Rolling our Service Desk and would like to add a column so they can see the date the ticket was created. 

• jira-service-desk

Hola a todos!   Quisiera saber como puedo configurar un informe el cual al exportarlo a excel o .CSV tambien exporte los campos de SLA configurados , ya que al parecer jira exporta solo a...

• jira-service-desk

How can i delete a incidente registered on Jira Service desk? What is the role that i need to do that? Thanksss

• jira-service-desk

I have a JIRA Service Desk Cloud. And I am testing the JIRA Mobile Cloud on my Samsung Note 8.  When we input comments via mobile, the comments always is Share to Customer, is there anyway to ch...

• jira-service-desk
• mobile

I am using JIRA Service Desk Cloud. Is there anyway that I can send email to watchers whenever agent add a new watcher to the request? I also have JIRA ScriptRunner.

• adaptavist
• atlassian-marketplace
• jira-cloud
• jira-service-desk

Hey guys, I'm Malik I'm new at JIRA Service Desk so bear with me :D On this article : https://confluence.atlassian.com/servicedeskcloud/reporting-on-slas-732528981.html I want to make the same th...

• jira-service-desk

We are trying to disable the Account verification email to new customers. We Tick the button but not work when you close the windows and reopen the Tick is disable again. We don't want to ...

• jira-service-desk

Hello,   I  have one SLA configured that starts when a Customer comments and finishes when I answer back. It works fine for me but It does not seem to work for one of my agents. I have f...

• jira-service-desk

JIRA Service Desk について相談です。 私達は "あらかじめ私達がカスタマーとして登録している"  お客様と、 "一版の" お客様を分けて管理したいと思っています。 カスタマーポータル（問い合わせを行う画面）は両方のお客様共通でいいのですが、 あらかじめ登録しているお客様については、登録情報に基づいて値が埋まるフィールドを用意したいと考えています。例え...

• jira-service-desk
• language-ja

We had been executed the test run, but we would like to move the executed test case from one test run to another test run as one set for web browser and the other set for mobile browser.

• jira-service-desk

I see many options in the service desk agent menu with html tags. for emplaple <u>h</u>ome. Can anyone help me? Regards 

• jira-service-desk

Still looking for a user that we can talk to about how they use the Jira Service Desk function. 

• jira-service-desk

When I try to edit fields at Request Type, got this message "You can't edit the request type because the issue type it's based on was removed. To restore the request type, add back its associated iss...

• jira-service-desk