enable scheduling in jira service desk

[Tom Smith]

I am trying to enable scheduling in Jira Service Desk, like this post explains. 

https://confluence.atlassian.com/servicedeskcloud/scheduling-an-issue-780868241.html

I'm having trouble with it.  I did the permission helper and it shows that my user should have the permissions necessary, but I can't find/add the field on the ticket.  I checked on both tasks and incidents.

Thank you.

[Alexey Matveev · Accepted solution]

Hello,

You should add the Due Date field to the Edit and View screens for the issue type. You can find more info here:

https://confluence.atlassian.com/adminjiracloud/associating-screen-and-issue-operation-mappings-with-an-issue-type-776636504.html

[Tom Smith]

Excellent!  Thank you so much.  I am new to Jira, and there are lots of various places to adjust settings.  This was just what I needed.