Jira Service Management

So I have been struggling w/ finding the cause to a create notification issue and hoping someone in the Community can kick me in the right direction. I have a project in JSD w/ a couple agent. One o...

• cloud
• jira-service-desk

I want to create a ServiceDesk Queue with all reporters without company own users. As I can see isn't possible to make a exclude from user groups. JQL: status in (Open, Reopened, "Waiting for Inpu...

• jira-service-desk

I am trying to set up the GitLab JIRA integration: https://docs.gitlab.com/ee/user/project/integrations/jira.html Step 4 says I need to give the group write access, but I do not see this option...

• jira-service-desk

Hi all,  I created a new workflow from scratch and did not use names of statuses already existing in Jira. The workflow was for a specific project only and for specific issues. Then I've notice...

• jira-service-desk

Dear JIRA Team,    Is there a possibility to remove/hide Re-Open Ticket status/button after certain days (lets say 10days) of ticket being in Resolved/Closed status ?   Regards Ca...

• jira-service-desk

Dear JIRA Team,    Can we import multiple customers at one go in one JIRA project ?    Regards Campus JIRA Implementation Team

• jira-service-desk

Dear JIRA Team,   Does JIRA provide ability to send mass mailers to all/selected contacts of a Project from Agent's role ? Ex: Service Desk Agent wants to sent mass mailer to his/her pro...

• jira-service-desk

Dear JIRA Team,   Can we have ability to view aging for all tickets at various Statues ? Ex: How many hours/days ticket was with person A with Status InProgress/Open/WaitForCustomer etc....

• jira-service-desk

When comments are added to an issue anyone cc'd on the initial email request get email updates with the added comments.  However, the person adding the comment doesn't have visibility to who was...

• jira-service-desk

I assume it's possible - can you guide me where I should find more info about that? Thank you

• jira-cloud
• jira-service-desk

By changing the default language of my JIRA Service Desk Project(s) from English to German, I seem to have created a babylonian language mess. I want everything in German. Period. Although I set Ge...

• jira-service-desk

I am trying to set up a custom email address using an account in office365. So I  use IMAP as protocol and port # 993. But I keep getting this error.

• jira-service-desk

Best Scanner & Label Printer for Hardware Assets to sue with Jira QR Codes? What do people recommend? A bit outdated: http://atlassian.wpengine.netdna-cdn.com/wp-content/uploads/assete...

• jira
• jira-service-desk

Hi

• jira-service-desk

I have added a user to a service desk request as an request participant ("Michael Conz (Privat)" in attached screenshots). If an agent ("Michael Conz" in screenshots) comments something the part...

• jira-cloud
• jira-service-desk

It seems the user is not allowed to create a custom series fro service desk reports. I want to create a trend line with total open support cases over time

• jira-service-desk

Hi, I don't trust my memory any longer and also like to unburden my brain from menial tasks like remembering to do stuff at a given time. It would be great if I could easily state that I would ...

• jira-service-desk

Hi all,   I think I know the answer to the following question but figured it would be sensible to ask before I forget about it and move on... We are looking to log all of our Incident and Ser...

• jira-service-desk

I'm new to Jira and looking for solution for follow. If newly created ticket having a component of XXX   i need to send email to particular group. first attempt i created Automation...

• jira-service-desk

Periodically, messages are deleted with the status "filter status delivery". At the same time in the add-ons configuration modules "sdBulkFilter sdJiraFilter sdAutoRepploFiltr" are disabled. How to s...

• jira-service-desk

As easy as that, I'm a jira-administrator and I can't see any issue in queue raised by customers. The issue exists because the customer can see their own issues. What's happening? How can I solve ...

• jira-service-desk

Hi,   I have renewed the license and retrived the key but i don't know how to update the key.   In GUI i have gone to addons->licensing but there is no option to update it. Can some...

• jira-service-desk

I have rather a critical request to direct a user to a separate link if a certain request type is clicked. Let's say I have a Service Desk with request types 1-6. I only need to redirect if request ...

• customer-portal
• jira-service-desk
• redirect

I want to know if it is possible to create a custom report for the following (and help writing the criteria): A report that sums all "time spent" (the aggregate time spent field) for a given "Organi...

• jira-service-desk

Is there a module where I can issue a PO purchase orders to vendors?

• jira-service-desk