Jira Service Management

Hi all, i need add to issue screen hyperlink or button. url will depend on project. For all issues on the same project url will be same. Can be stored url as custom field on project ? Can you recom...

• jira-service-desk

I have the dynamic-forms plugin from com.intenso.jira.plugin yet this doesn't expose dynamic fields to the Service Desk custom Portals. I have noticed that there is a Service Pack for JIRA Service D...

• jira-service-desk

Hi, I'm trying to set up a JIRA service desk in our production env and have added the auto escalation Process but I'm having the issue that e-mail notification is send out for all the auto escalati...

• jira-service-desk

Hello, I just signed up for the hosted Jira Service Desk trial today (the one that integrates with our existing Confluence site). When I sign in to to Confluence I don't see any sort of link or refe...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, I'm trying to set up a JIRA service desk in our production env and have done the below. Created a single project Created single external group (A) & different internal groups (B, C,...

• jira-service-desk

Hi, I am trying to configure JIRA service desk. I want to expose the "user registration" request type / issue type to a non registered user (obviously!). How can I do that?

• jira-service-desk

How does one measure first contact resolution rates using either JIRA or Service Desk? I can't seem to find much if any useful information on that. Comment: I am a little surprised that no on...

• jira-service-desk

We want to set up a story as a time bank and allocate sub-tasks to the story so that time logged against the sub-tasks uses up the time bank until there is no time left. At the moment when a sub-task...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi We've recently purchased the Service Desk plugin. We would like to amend the email Templates that come with Service Desk. For example the confirmation email that is sent to the reporter...

• jira-service-desk

We're opening up Jira access to our service desk project to some of our clients, to give them more functionality than they can get via the web portal (e.g. view attachments). We've got issue securi...

• jira-service-desk

I keep having my system taken over by someone from a 3rd party app. And they are rewriting my system and eventually locking me out of it.

• jira-service-desk-cloud

How and where can I Set default permissions for comments? I don't want (by default) that my customers can see comments which are added by my developers.

• custom-field
• jira-service-desk

Hi, We are using JIRA Service Desk for internal management of faults etc.., but would like to add some extra links to the header of the JIRA Service Desk Customer Portal. Has anyone had any luck ...

• jira-service-desk

Last week I could still see the import option in our Jira ondemand installtion. But now it seems to be gone. I am in all groups (amongst them the site admin). When I check in the plugins section I ...

• cloud
• jira-service-desk
• jira-service-desk-cloud

What disk is goog for saving information? memorex high speed CD-RW, magnavox CD-R, or Blekin wireless G USB Network adapter.

• cloud
• jira-service-desk
• jira-service-desk-cloud

We have the requirement to migrate the existing JIRA Service Desk data to another system as part of JIRA upgrade. Do we have option of export/import the Service Desk data just like JIRA?

• cloud
• jira-service-desk
• jira-service-desk-cloud

How can I set automatic watchers (one or more) to all isues created in the project? I need it for JiraConnect push notifications.

• jira-service-desk

I've just installed the Jira Service Desk add-on to my new server. While I have production licenses for all my other products, the Service Desk add-on is using an eval license. When I click to create...

• jira-service-desk
• project

I install "Push Notifications for JIRA Connect" and it doesn't work. On my JIRAConnect I set push notification for creating task, also on my iPhone and it doesn't send me anything. Where is a problem?

• jira-service-desk

Dear Sir, Where I found documentation (Administration Guide ) for Servicedesk ver 1.2.5 in PDF format Thanks,

• jira-service-desk
• service

I like the Service Desk plugin but the current user-based pricing model (requiring a new user for each Service Desk customer) doesn't work for the case where you want to support many external custome...

• jira-service-desk

How can I set working hours for SLA, bacause we don't offer our clients 24-hour support? Is there any solution for that?

• jira-service-desk

I have other Hip Chat notifcation problem. I add Hip Chat notification in post functions in workflow on the last position. In HSQL DB it's working, but now I'm on MySQL and if customer try to create ...

• jira-service-desk

Is this possible to set permission for Service Desk Customers (JIRA Service Desk) to see only one type of issues and cannot see other types?

• jira-service-desk

Hello, I want to sort my Emails on service desk. I heard that the following is possible but i dont know how: If I get e.g. 100 different emails than I want to assign all mails about IT to the IT ...

• jira-service-desk