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Jira Service Management
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When I try to edit fields at Request Type, got this message "You can't edit the request type because the issue type it's based on was removed. To restore the request type, add back its associated iss...
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I am trying to customize my JIRA SD customer portal with a little formatting. I only want to add a line on the form to separate fields from each other. Any ideas without adding a 3rd part...
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I have create new automation rules for high priority tickets to alert the service desk team. I was wondering if it is possible to customize the alert message that go out?
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We have just installed Jira Service Desk on CentOS, and we are not using it in production yet. The virtual machine that runs JSD has 8 gigabytes of RAM and has no other services running; the VM is d...
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Here is our situation: We are moving a form into Jira SD to track employee information changes (i.e. job title change, work location change, supervisor change, etc.).As part of the migration we...
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We are hosting our Jira Service Desk solution (not a cloud!) The service desk has both Service Desk team role and Operations. Since I have limitation on the amount of SD agent we can add, i would l...
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Hello, I can't seem to find a way to get a report to show a list of cases raised by Customers. Like Organization 1 = 3 cases Organization 2 = 5 cases Organization 3 = 10 cases I don't want ...
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Hello, I am trying to access JIRA Service Desk through the REST api with my web application. The problem I encountered is that I cannot query requests ("ticket lists") for a specific organizati...
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I created a customer transition button in my latest project. Unfortuantelly its not working as exepcted. I created a button to transition the current status to a new status. Can someone help me with ...
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I'm trying to enable Subtasks in Jira Service Desk, from Issues...Issue Types...Subtasks, but when I change it from Disable to Enabled it immediately throws a 500 error with "Sorry we had some techni...
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We're evaluating JSD Cloud but think we want to use JSD Server. But if we go with JSD Server we don't want to be months or years behind in terms of features. Therefore can someone please definitivel...
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Good Afternoon We are trying to create a repot, however it seems not to be possible to get some info in it. In our case: 1. number of requested types vs other types 2. SLA reached / br...
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Good Afternoon We are trying to create a repot, however it seems not to be possible to get some info in it. In our case: 1. number of requested types vs other types 2. SLA reached / br...
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Hello, I have the following problem. Users can report problems by email and the Customer portal. By sending a message with a problem, the Customer account is created in the system. Some of them also...
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Hi All, I would to find out if there's a way to pull a list of approvers using JQL. Example: Let's say there are 10 approvers, 8 approve and now there are 2 outstanding. I woul...
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I have installed jira-servicedesk 5 agents licenses In the same instance i have also core jira server. I have 3 jira-administrators users. All these users are using my service desk agen...
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A help on the query please... If the JIRA ticket has been re-assigned multiple times to different Assignee (or Resolver Group) and breached the SLA - Time to first Response or Time...
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Hi, I have similar problem to https://community.atlassian.com/t5/Jira-Service-Desk-questions/Error-creating-new-project-in-JIRA-Service-Desk/qaq-p/725149 But my language is set to English (...
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Hello, I've been trying to set up a service desk for an existing project in Jira Cloud but haven't achieved it. I can create a Service Desk project from scratch but not with an existing proje...
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Canned responses stopped being available Monday for our Service desk agents except for the two (myself and one other) that also have Jira-Administrator rights. To be honest, no permissions have...
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When adding a comment to the service desk, we would like the comments to go to our CRM. We can do this by CC'ing an alias. Can we CC an alias on all outbound emails?
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According to the documentation, the only way to remove a user from an organization via the Jira Service Desk REST API is to include a list of user names to be removed in the body of the DELETE reques...
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We are considering Jira Service Desk and we would like to talk to a customer (English) about how they use the product
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Hi Atlassian Community We would like to assign tickets to agents based on the home branch/ business unit of the requester. If the organizational attributes are included in the active directory table...
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Hi, Since a few days, my Jira SD send no more email. No email are received when : An issue is created An issue is updated A comment is added A customer is invited It's a big problem ...
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| 23 | |
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| 11 hours ago | ||
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| 13 hours ago | ||
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT |