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Jira Service Management
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I have a Jira Service Desk with 6 project but service desk data center only wants to show four of them by default for some reason. Without making someone click "Browse All" can I specify that S...
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I need to know how to customize the fields within the request form.
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Hello, Has anyone embedded shipment tracking in Jira Service Desk tickets and generated reports showing delivery status of unreceived deliveries from FexEx, UPS, and or USPS? Thanks
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We are using a handler to create new requests by email because we want anyone to be able to email my Service Desk but we do not want new customers created in the platform. Since we are not configuri...
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Why is it that when i "raise a request on behalf" of an external email it adds them to my service de
Right now my team is using SD kind of in reverse. When they see an issue they then reach out to the customer. We are using SD to track this. However i am noticing that when my team selects "raise a r...
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When attempting to display a page that contains a "Page Properties Report" macro to a JIRA Service Desk/Knowledge Base. Users receive the error message "Error while fetching page properties rep...
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How to limit users' access to their open issues and only one project when they are included in an organization
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How to limit customer access to specific service desk projects and their open issues when they are included in an organization in the project?
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Can you use Global Email and Project Email at the same time? (On Cloud)
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Hi, We have a use case we are trying to implement in JSD which is to allow our customers to be able to escalate an already created ticket, sent via email to support@, to our Emergency project by for...
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Since this morning we did not receive incoming emails in the instance of Jira Service Desk. Attached capture with two errors that we have in JIRA. I await your response We restart JIRA ...
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Hi We need to integrate our Jira service desk cloud system with another cloud system. can we do this without using third party add-on? any code level API example?
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GET /rest/servicedeskapi/organization resource returns only 50 organizations
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Hi Atlassian, I have configured a regular Jira service desk project. When I go to a few of the pages in this project I get the following error: This service desk project has configura...
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We would like to be able to generate reports of issues by User group. We would like to use the timetracking reports to see which group of users is creating the most issues and also using the mo...
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Is there a way to add additional notifications on certain issues (Example being Marketing when their website goes down) without having to make them an agent?
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I'm trying to add participants to give them visibility to an issue. The participant is an external service desk customer, but they never get the email and cannot see the issue when they log in to the...
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Hello Everyone ! I want to know how I can customize the login environment in the client portal in the jira service desk 3.10 version
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Hello, I first explain the context: I have made available "project" fields in the service center request forms, that allow me to know on which project the client's request is located. Depending on...
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Hi, I created some tasks and subtasks in my project in jira service. Subtasks are something like periodic tasks, some of them should be done every 3 months. I want to set a notification to sen...
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Hi, im trying to configure dashboard. I created one by adding "Watched issues" but there isnt all of them although limit isnt reached. At second dashboard i want to monitor issues which exceed L...
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Hi , i need to reset my password while i do not have the current password , i succeed to login through google authentication. but i need to change the password fo...
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Buenos días, Tengo problemas para enviar correos en Jira Service Desk. Inicialmente utilizaba el periodo de prueba de 30 dias y podia enviar/recibiar correos sin ningun problema. Al compar...
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We have recently created New project and started testing workflow but we have observed that new tickets generated in JIRA are viewed in earlier project too. how can i make provision to make sure thes...
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...hat I select. My second if statement above never returns true because sid.value is returned as a number or id of "ABBOTSFORD PUBLIC SCHOOL (ABBOTSFORD)" How do I map this id to my l...
Atlassian Community Events
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| 36 | |
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| 5m ago | ||
| 7 hours ago | ||
| Friday | ||
| July 7, 2025 4:56 AM PDT | ||
| June 25, 2025 7:43 AM PDT |