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Jira Service Desk v3.13.2 email template apply to customer notification

DCA July 4, 2018

Hi,

We are using Jira Service Desk v3.13.2.  We have setup an email template.  How do I apply that template to out customer notification?

Under the Rules, we have edit the default Request created rule, we are getting that notification.  Can we apply our template to this rule?  or do we need to set it up somewhere else?

1 answer

0 votes
Marko Filipan
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 5, 2018

Hi Wilkin,

Yes, in order to edit customer notifications, you need to modify templates under Rules page and you apply your own templates there.

I recommend you to save initial template code before overwriting it.

Cheers,
Marko

DCA July 5, 2018

JSD.JPG

 

Thanks Marko.

I did my template in 1.

Under Rules, I can setup a basic reply template also, but I would like to use the template I setup in 1.

Cheers,

Wilkin

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