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Problemas con el manejador de correos

Gabriel Gomez
Gabriel Gomez
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July 4, 2018

Hola que tal, espero me puedan ayudar, tengo problemas con el manejador de correos ya que no me permite que se levanten los ticket via correo no llegan a mi plataforma a la cola de solicitud de soporte. saludos. 

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carolyn french
carolyn french
Community Champion
July 4, 2018

Hola Gabriel, y bienvenido a la Comunidad!

En cuanto a tu pregunta, es dificil saber lo qué pasa con el manejador de correos sin saber más detalles. Le recomiendo examinar los archivos de registro por si acaso haya errores. 

Hay "un base de conocimiento" (knowledge base) que también le puede ayudar. 

Que tengas un buen día,

Carolyn

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Gabriel Gomez
Gabriel Gomez
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
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July 5, 2018

Muchas gracias, ya pude hacer que funcionara el manejador de correos, estaba agregando en Catch email Address el email que utilizaria para los tickets y lo quite y se soluciono el problema, gracias por el soporte

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