Jira Service Management

I am trying to set up Email request in JIRA service desk but getting an error which says :-    To receive requests by email, you must have a request type with visible Summary and Descript...

• jira-service-desk

We had JSD installed as Trial for a couple of days. Since the trial expired and we could not create any new Issues anymore, i removed the JSD Plugin. I removed all Schemes, Screen, Permissions etc re...

• jira-service-desk
• jira-service-desk-server
• server

Please, help us to start our first project. We have many requests for the support via standart e-mail of our Univercity. We want to move these e-mails requests to the JIRA. We can't enable ...

• jira-service-desk

We are using JSD cloud and I want somehow to see all tickets created from a specific customer or a specific email extension (e.g. @mycustomer.com). Is it possible and how we could manage it?

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, can You pleas share You feedback about asset trackers - im looking specific for addon that helps track software licenses not nessesery all assets in company

• jira-service-desk

Hello When I receive an incident to Jira Service desk via email, I am answering the query and attaching a file. This file arrives to the client via email accompanied by the comment he or she makes,...

• jira-service-desk

Hi, We set up the email forwarding from Gmail account in here. https://<jira-host-url>/servicedesk/admin/TC/email-settings However, if someone sends us the email with other people in cc...

• jira-service-desk

When I walked through the demo video of the Service Desk feature it said that others on the team would be able to view and comment on tickets without being agents. Right now, when I go to add an agen...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello together, until now we always found a solution for our Jira problems in this great community but for this topic we didn't found anything, so we strongly hope that you may give us the informati...

• jira-service-desk
• jira-service-desk-server
• server

Hello, its possible to configure automatic logout for customer portal in service desk? It looks like setting session-timeout in web.xml file works for jira/servicedesk only. Thanks. Best regards, ...

• jira-service-desk
• customer-portal

can

• jira-service-desk

Hi, Our default language for Jira is English and some of our customers are from Czech, so their Customer JSD is set in Czech, but few things are still in English. For example "Resolution", when is ...

• jira-service-desk
• jira-service-desk-server
• server

Hi, Guys.   Finally We will open service desk next month.   i was wondering that Atlassian Service desk has reopen button in customer screen.   I have check all of configuration,...

• jira-service-desk
• jira-service-desk-server
• server

Attempted to setup email settings with our O365 environment, but keep getting errors when attempting to connect.

• jira-service-desk
• email
• ms-office-365

I am the Project Lead on our Service Desk and I am also the administrator of the service desk. However, when I go in to settings and try to set anything up for the Service Desk - I'm told to contact ...

• jira-service-desk

(JSD-cloud) I haven't paid attention to the "Request Type" in the view screen for some time and I ran across the following situation today and am a bit perplexed. To the best of my knowledge "C...

• cloud
• jira-service-desk
• jira-service-desk-cloud

One of our staff is defined to several projects, both service desk and software, still shows as member of those, but all of a sudden yesterday started receiving this error message.  Thoughts?

• cloud
• jira-service-desk
• jira-service-desk-cloud

Through the Service Desk project, we invited (added) a customer to a Service Desk organization. The received an automated invitation email, with a link pointing to the Service Desk Portal, in order f...

• jira-service-desk
• jira-service-desk-server
• server

We have currently no link between our Service Desk project and our confluence Knowledge Base. As such, the is not need/point for the Service Desk portal customers to search for anything, and we actua...

• jira-service-desk
• jira-service-desk-server
• server

We want to customize the invitation email sent to a Service desk customers. More specifically we would like to customize: The body of the email Add different subject suffix than the one Jira...

• jira-service-desk
• jira-service-desk-server

there is an error message that is shown when creating cases   Exception occurred: com.atlassian.plugins.rest.common.json.JsonMarshallingException: org.codehaus.jackson.map.JsonMappingException...

• jira-service-desk

I found this question which led to this article, but I can't seem to find the Widget option in the project settings of our service desk. I'm not sure why it's not in the project settings. We're using...

• customer-portal
• jira-service-desk
• jira-service-desk-server
• server

I would like to be able to show job tickets in the Service Desk that have been passed on to a contractor to work on. I thought of maybe creating a dummy user account with the contractor company's nam...

• cloud
• jira-service-desk
• jira-service-desk-cloud

...sername):$Password")) $headers = @{ Authorization = $basicAuth } return $headers } function get-RestData { param([Parameter(Mandatory=$True)] $headers, [Parameter(Mandatory=$True)]$r...

• atl-adm
• developer
• jira-service-desk

All the people that will be submitting request forms will not be users on our team's JIRA. We would like to have a request form that is open to everyone with the link, so we would like this fiel...

• atlassian-support
• jira-service-desk