Can we Integrate two Jira Service Desk?

[Rangarajan Parthasarathy]

We are working with our vendor organization who also uses a Jira Service Desk. How do we integrate two Service Desks with one system create an incident / change that can be replicated in another system.

[francis]

Hi @Rangarajan Parthasarathy

This is a common use case for synchronization.  There are different apps available in the marketplace.

We are the team behind Exalate - which allows for any combination of Jira distributions (Server, Datacenter, Cloud, Servicedesk, Software, Core ...)

You'll be able to synchronize any issue data between your Jira Service Desks. 

This will happen in real-time. That way, you'll always be in the loop on progress status, comments, attachments and even work-logs or change history from your Jira Software as well (if that's what you want).

You'll be able to easily customise exactly what you'd like to sync and who you'd like to sync it with.

Like the following example. 

We are the developers of the app. So let us know if you need any help setting it up.

If you want, I can show you exactly how it would work for your use case through a one-on-one demo. You can book one here: Book A Demo.

[Jack Brickey]

@Rangarajan Parthasarathy,

there is no way to direct integrate two cloud instances in a manner where issues in one are linked to the other. You could consider automation but I expect this will be rather fragile over time. Basically the automation could use emails to keep the two in sync. Example - create an issue in one instance that has a unique footprint (label, component, custom field) results in an email to the other instance resulting in a ticket creation. The ‘from email’ in each instance would need to be a defined user in the other. Once you get issue creation automate then you could work on comments and transitions. Again this would be complex and fragile I think.

[Yogesh Mude]

Hi @Rangarajan Parthasarathy

Actually, you guys are using cloud hosted JSD.

Could you please raise a support ticket for Atlassian.

[Rangarajan Parthasarathy]

Will do. Thanks.

[Alexey Matveev]

@Yogesh Mude Why to raise a support ticket for Atalssian? it is not a bug. All questions to Atlassians can be asked here. Atlassians are also in this Community.

[Yogesh Mude]

Agreed @Alexey Matveev.

Yes, this is not an bug but as this is cloud we don't have much access about it and Atlassian will assist him, how he need to proceed hence i asked him to raise a ticket to Atlassian.

Thanks for correcting me.