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Jira Service Management
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I have a current service desk customer who I also am trying to set as a Service Desk agent/user. But at this point, I see him listed twice in the Service Desk customers. I can get him logged into J...
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Dear all, please help me out on this one. all my customers cannot log in to the portal now it keeps loading forever even if they enter a wrong username, only admins can ...
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I have a customer community of 3,000+ customers. How do I get all of these customers into Service Desk in one bulk import action?
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Hi all, I spent some time browsing, but couldn't find an answer to my question. Is there a way to customize the signup form for new customers? I would like to get to know more about new customers w...
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Hi Isn't possible to create an Issue from the "Jira Sevice Desk Portal" without a Atlassian-Account? Il tried with the following setting. But im must have a login. THX
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Hi all, I'm in the process of setting up our third service desk, which we're hoping to use to allow external clients to email directly to raise a ticket. Our current service desk setup ...
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I want to search for all tickets that do not have an "organization' set. Any JQL query that does not involve typing in every Organization individually?
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I want to setup automation for my team, and read some articles. when I try to set an trigger for "when issue keep in one status for some time", I can't find it. so I lookup in the website,links bel...
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Hi. I have the JIRA Service Desk version (3.5.2) and the does not work correctly for me. Does not filtering correctly. can you help me please?
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Hello, I am struggling with unlocking pages, can I have permanent access to editing?
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We are going to automatically create accounts for customers on Jira Service Desk. We also have Atlassian Access set up. What we are trying to achieve is: - for customers who already have an a...
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User gets "We couldn't verify that you're not a robot. Try sending the request again" error message.
We have the same problem described here: https://community.atlassian.com/t5/Jira-Service-Desk-questions/We-couldn-t-verify-that-you-re-not-a-robot-Try-sending-the/qaq-p/877681 In the accepte...
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I am hoping to receive notifications in some way for when a ticket is close to breaching. I do receive notifications every time a ticket appears in our system, but I am looking for a way also receive...
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I have the most recent version of Jira Service Desk, and my manager is seeking a way to compare "Original Estimates" vs "Time Spent". Is this possible within Jira Service Desk? According to h...
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Hey Newbie question, I'm sure. Service Desk implementation. I cant find good examples for when should I create a single project for all my customers or a project for each customer. In our case...
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Hi, I like to modify the approver during the waiting for approval. As a Service Desk Agent, there should be the opportunity to enable additional people approving a request in case of the ordinary a...
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I've recently created an abundant list of components to a project, and since it's quite a long one, I want agents and customers to be able to easily search components. The problem is, that the sea...
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Hello, we have the Jira version 7.0.11 and service desk version 3.0.11 and we have configured the backup through the Jira service desk application under services , however the backups and attach...
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Hello Team, While we are trying to search KB in service desk portal which linked with Confluence space. we can only get 3 KBs. but in confluence, there are more than 3 KB with the key word. Is there...
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Hello, I am using the standard JIRA automation to add a predefined comment when the issue is transitioned from status New to In Work. I am trying to reference some issue properties inside this comm...
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I got an error when I try to acces on portfolio page. That's the only one make this error. Any idea about this ? Please see below Exception details t is undefined t is undefined &nb...
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Hi, Can some help in how to add the table format custom field in jira service desk customer portal. If possible suggest some add-ons,. Regards, Pooja
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We reference https://confluence.atlassian.com/adminjiraserver073/running-jira-applications-over-ssl-or-https-861253906.html to configure the SSL. Howerver, we couldn’t import the cer...
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Hello, I would like if it is possible to notify automatically to the customer, which agent is assigned for his case. This is because the treatment of the issue takes different steps with each respo...
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I am still new to Atlassian products so apologies for the basic nature of questions. With Jira Service Desk, my customer would want to create user profiles and aligned to their Support role - 1st li...
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