JSD- How do we make hidden fields visible on the customer portal?

[Lydia Wang]

Linked Issue Field is currently hidden on Customer Portal. How do we make it visible?

[Keri]

Hi Lydia,

Welcome to the Atlassian Community! There’s not a way to do this in the customer portal of JIRA Service Desk out of the box, but there is a feature request for this over in https://jira.atlassian.com/browse/JSDSERVER-4636 which will be looked at in accordance with Atlassian’s New Features Policy

This other community post details some alternatives that some of our other Community members are using: https://community.atlassian.com/t5/Jira-questions/Display-issue-link-field-on-a-client-portal-on-JSD/qaq-p/460147

Let us know if you decide to use one of the solutions from the other post and how it works for you!

Cheers,

Keri