We are trying to give a technician the ability to create reports on our Service desk. We have added him as a developer but he still does not see the New report option under reports.
No worries Robert! I moved the post to be under JSD.
So the tech is listed as a Service Desk Agent under the Permissions > Project permissions. I thought that a SDA could actually update reports but will need to investigate.
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I looked at this again. It has been awhile since I looked at permissions for Reports. It appears that being able to edit or add new reports requires project admin permissions (Permissions > Administer Projects). So you can create a unique group for the tech and add the group to the project > project settings > permissions > Administer projects.
let me know if that works.
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While this gives them permission to create reports and edit reports, this also gives them far more access than needed. This is something that should be addressed by Atlassian.
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