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Jira Service Management
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We have issues that depending on the problem may start initially being worked by one organization, and may be handed off to a different organization and eventually handed back for closure. We'd...
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When you share a Filter or Dashboard with "Any Logged In User", does that mean any user logged into JIRA, including ones outside of your company?
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Hi, No sure what to use: Email protocol Mail server Port Number Help please. Thanks.
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Hello, somebody has this problem with the versión 3.13.1? this ticket https://jira.atlassian.com/browse/JSDSERVER-5778 is done, indicating that the solution is with 3.13.1 version of Jira Ser...
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...sl-tcp.html This works perfectly on my confluence server (Confluence uses jdbc connector to connect over ssl to postgres 9.6), but on my Service Desk server when I add: ssl=true to: /var/atlassian/a...
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In Service Desk, we have 4 request types. I'd like each one to have its own auto response email. Is that possible?
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I am unable to create a sample project because, when I click on the Add (+) icon, I do not get the option to create a "Project." I only get "Issue" and "Page" options. So, due to this, I ...
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Is it possible to synchronize users from LDAP on Jira Service Desk Cloud? If now, do you know of a workaround for this?
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Dear All, i would like to change my customers' channel URL from http://xxxxx.com/servicedesk/customer/portal/1 To http://xxxxx.com/support is this possible?
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Hello, I am trying to create a project a service desk project (Basic or It Service Desk) in groovy script. But it did not work. Pls refer the script below. Any suggestions? Builder bu...
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Hi, I want to set up a alert whenever a new defect is raised in JIRA in the last 15 min. I will subscribe this alert to run for every 15min, so I should get alert any new defect in the last 15min I...
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In Service Desk Cloud - When my Project Lead opens an issue, he is not given the option to "share" the issue. There was a time when the button appeared when he opened the issue, but now it is gone. W...
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Hi! I am new at JIRA-plugins and have next issue: For example, service-desk plugin has domain support.companyname.com, when user opens this link, he sees custom service desk. When he clicks ...
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Can I perform arithmetic on SLA series e.g. subtract one series from an other, for example created - resolved?
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Hello. Tell me please, what's wrong. When resolved task is sent with any attachments, users receives only task text w/o attachments.
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When new customer sends an email request to Service Desk, he gets auto-reply with URL to the task. Once customer clicks on the task, he is offered to be registered in Service Desk (put name/surname a...
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After some configuring of our board, we don't have "Create linked issue" button no more.
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Hey everyone, I'm probably being a real dolt here. I've set up Jira SD and Confluence on my server and it's all working fine, but I'm having some issues with automation rules. Scenario: My remote m...
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hello, I want to create such custom filed that user first select value from the Select List and One Text box where user can write anything related to that select list value. for ex. Custom...
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Hi, Is it possible to restrict accessibility of certain contents in Field help? For example, we wish to have Text A, B and C viewable to everyone, while having Text 1 and 2 viewable to only 2 ...
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Hi, I would like to know if there is some way in Jira Service Desk (Cloud) to set an automation in order to auto-assing a new issue based on the categorization selected by the requester. I.e.: If th...
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We have a individual that left and I cannot update the board query to reflect a new project. I need to transfer all ownership of a board that is not shared.
1,110 views 5 0 Deleted user July 19, 2018 -
I have set up service desk rather than straight Jira to alleviate cost of accounts. For service desk I understood "customers" (in my case employees) can create a ticket via email or the service desk ...
2,325 views 7 0 Deleted user July 19, 2018 -
In the list view of issues off of the Help Center, our customer gets just a few columns to see. We have customized some fields for when they submit a request. How can I add those fields (and an...
2,576 views 3 0 Deleted user July 19, 2018 -
I am trying to forward email coming to my Google Apps email from certain domain names only to forward to JIRA service desk email. While setting up the forwarding rule, I added the JIRA Servi...
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