Community resources
Community resources
Community resources
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- Q&A
- Jira Service Management
- Questions
Jira Service Management
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Hey, we already use JIRA Service Desk and are happy with it. But there is one thing, that is very common for us, but we don't find any information about it in the tool. Is it possible to speci...
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Hi, I have set up Confluence and started drafting my knowledge base but i cant seem to link it back to my project. On my project it has "Knowledge base" and then just says "Search for a...
471 views 1 0 Deleted user July 24, 2018 -
I want to react on a change in a custom field with Jira ServiceDesk Automation. I didn't find a trigger for that.
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I have a jira service desk account now i want to transfer it to other account. need help how to do this. Regards, Venu K
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Has anyone found a way to customize what columns are displayed to organizations on the Requests page? Also how can an organization (client) export this list?
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The default workflow that gets created when a Jira Service Desk project is created looks like this: I cannot find any documentation beyond the general Jira material that relates to this workflow, ...
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Hi Everyone! could you indicate what is the way to configure jira service desk to put a DNS, currently the instance is configured by the port http://10.197.8.49:8443, but the idea is to solve by the...
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Greetings! I'm trouble-shooting why the Approver on our Change Management project isn't getting notified that they must approve the ticket. Under Customer notifications, I can see "Appr...
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We have been using Jira Service Desk for a few months now, and just noticed that email attachments are not attaching to the tickets on replies anymore. The initial email will generate the ticket and ...
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Is there a way for us to receive notifications when someone responds to the satisfaction email? We want to be able to respond back to them as fast as possible asking them how we can improve upon the ...
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I'd like to better understand how many of our customers are landing on the page and also how many are accessing the different forms regardless of whether they submit a request. Is this possible?
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When scanning for accessibility with "Siteimprove Accessibility Checker" The scanner noted that the Jira Helpdesk widget contains and "empty iframe" and will not pass WCAG AA. The code is from ...
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I have a Jira Service Desk application, I would like to create clients that could only view the issues of an organization. How to make? When you insert a client into an organization, it can create i...
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Estimados; La mejor add-on para sacar reportes de jira service desk?. A espera de su respuesta.
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Hello, What is the best way to create a Kanban and Scrum boards in a Service Desk Project? Actually i can't do this in the Service Desk Project. I want to create the scrum board that has an issues...
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One of my employees, ysmoon@bluefrog.co.kr, has not received an email to change his password. No matter how I click send mail, mail does not come. So I can not use jira. Please check this out. I have...
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In my organization, all connected users have access to all projects, and the problem is there! so, how can i limit access to my project to a specific population assigned ? Thank you. ...
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Hi I am enable to get the jira service desk App in Salesforce App Exchange it giving only ServiceRocket Connector for Salesforce and Jira Cloud ServiceRocket Connector for Salesforce and Jira ser...
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Hi. I get started to maintain some JIRA Sevice Desk plugin(front-end part) and faced with API, that I'am not able to find into documentation: jQuery.ajax({ url: "$hcbaseurl/rest/servicedesk/1/c...
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Went through all the documentation and links regarding upgrading ServiceDesk. I just want to confirm before going ahead. We have only ServiceDesk installed on the server and would like to know if I...
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Dear Reader, I am curious about your opinion about Riada insights discovery. We're looking for an asset management tool whom is able to manage 100K-500K of assets include the possibility to physical...
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First a little background. Running JSD on latest debian etc etc with modproxy on a different server in the front Trying to connect to an Exchange server using IMAPS Have imported my key...
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I believe I have done the setup correctly to allow anyone to email my service desk. However, I am not seeing anything added to the queue when I email the service desk. Here is how I setup my custome...
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I have about 200 emails that need to be imported into a new Jira project. These emails have been sent in the past year. Jira isn't picking up these emails. When I send a new email, it does get impor...
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Hi how home a custom field that looks up a group on jira group of users cannot be seen without sd agent license
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