Jira Service Management

I have defined a security scheme, which indicates that once the issue changes state, it is assigned to a specific user; but when the issue changes state and is assigned to another user, the page cont...

• jira-service-desk
• jira-service-desk-cloud

Hello all, I find that the search method is too limited on the side bar for some reason.  The knowledge base search on the side bar is specifically where this occurs.    Is there a w...

• jira-service-desk

Does Service Desk allow you to link an existing project to an existing service desk? Also, does it allow multiple projects to link to one service desk?  Currently, we have one service desk setu...

• jira-service-desk

We are willing to pay for an add-on for this if necessary. We have a workflow where the requestor has to use a User Picker field to choose every employee between him/her and the president of the com...

• atlassian-marketplace
• jira-service-desk
• workflow

I am hoping find a way to incorporate functionality that will alert agents that have opened a request/ticket that another agent already has the request open, and also if they are in the process ...

• jira-service-desk

I have to add information in a dropdown list on the portal, with the new version I'm not able to figure out where to look for  

• jira-service-desk

We are building a customer care system where each team will have their workflow to complete a request that is forwrded to them.  But the problem we are having is that in servcie desk we are unab...

• jira-service-desk

We are currently running Jira, Confluence, and Bitbucket.   We would like to test the new Jira Service Desk application, however if we install this in our existing environment, is it someth...

• jira-service-desk

...uggestion. Am I trying to use Confluence as a more traditional categorized knowledge base and that's just not how it works? I am baffled by how hard it is to find articles for a public user (customer / n...

• jira-service-desk

I would like to change the Base URL to one of our own domain instead of the default .atlassian.net domain. Is that possible? If yes, how? Many thanks!

• jira-service-desk

I have a query. I have Users in Service desk. Users are able to login into Service desk only if the user is present in "jira-servicedesk-users" group. We have Service Desk integrated with Key...

• jira-service-desk

I have get SLA Breached report "Past year by Month" and Show there is "10" Request are Breached in Month of January 2018 but when I click on that it's show "19". Same thing Happen in Mach-2018 report...

• jira-service-desk

Currently we have multiple service desk projects (cloud) and allow requests to be created by email. Each client has their own email address to raise these requests. Unfortunately if the client uses...

• jira-cloud
• jira-service-desk

We have a question about the Issue's in Reporting in Projects. Does the average age report stops counting when you set the status to resolved or when you set it to closed?   Please help us ou...

• jira-service-desk

Dear all, I am not able to access jira gui due to some issues. So is it possible to import old dump from backend.    

• jira-service-desk

I need to run the batch file in script runner.  def proc ="cmd /c C:\\Program Files\\Atlassian\\Application Data\\JIRA\\scripts\\version.bat".  def command=proc.execute() This is the com...

• jira-service-desk

Is there a way to make sure the Assignee on a ticket continues to receive email notification when a comment is added to a Resolved or Closed ticket? It appears that after a ticket is Resolved or Clo...

• jira-service-desk

We want to integrate our existing system to JIRA service desk cloud by allowing our existing users to create an issue from our web site without the need to login to JIRA customer portal. Our website ...

• jira-service-desk

My SD agents are receiving "You do not have permission to link issues in this project" when trying to create a linked issue in another SD project.  All agents have the Create Issue and Link Issu...

• jira-service-desk
• issue-link
• jira
• permission

We are building a customer care system where each team will have their workflow to complete a request that is forwrded to them.  But the problem we are having is that in servcie desk we are unab...

• jira-service-desk

I'm looking for a way or function that once a ticket is assigned to a agent, that another agent can't go in and re-assign to themselves.   Or is there a way to implement the ability of once a ...

• jira-administration
• jira-service-desk

As of this morning, I am no longer to enter time estimates on tasks, stories, etc. This feature was working as of about 8:00 PM last night. Now, the estimate field has completely disappeared. Nobody ...

• jira-service-desk

Our company has an existing Jira site (cloud). We are very interested in Jira Service Desk and we have tried to add it to our existing site. We currently use Jira for logging tickets and we need a cu...

• jira-service-desk

Hi Everyone, I'm trying to create reporting on First Response Resolution, and I'm having some trouble. My initial thought was that I'd create a new resolution type that my team can use that would b...

• jira-service-desk
• jira-service-desk-cloud

Should be a simple solution, here's our "Time to First Response" SLA: Begin counting time when: Issue Created Time is not counted during: <blank> Finish counting time when: Comment: For Cu...

• comment
• jira-service-desk
• sla