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Jira Service Management
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The goal is to be able to see the status of the linked tickets in a Service Desk queue. For example, in the attached screenshot on the 2nd line, that status of "On Hold" is the status of PS-173. Curr...
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We reply to customers via emails and make use images to help describe solutions and would need to use inline attachments. I had a look around but could not find a clear answer to if this is sup...
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Hi, We have a few organisation. Some are internal and some are external. Is there a way where the portal field is visible or hidden based on reported in the organisation ?
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My 7-day trial has just expired. Will my instance of Jira Service Desk cloud be deleted? Or will I still be able to log into my cloud and simply not make changes to the 'nuts and bolts...
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Hi everyone, We're currently implementing Jira Service Desk with Confluence as a knowledge base. The project team has asked us to find existing higher education customers who would be willing ...
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I need to be able to export the customer satisfaction report in Jira Service Desk to excel. I have tried in my dashboard and in confluence to create a custom report but nothing pulls in the satisfact...
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For example, when we progress our Change tickets from Awaiting Approval to CAB Approved, then to Deployment, Testing and so on. This creates unnecessary auto-comments in our Activity/ Comments tab w...
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Hello, My company (a small company in Puerto Rico with 5 technicians) is currently in the process of transitioning from a traditional VAR and break-fix support model to an MSP model. Our support off...
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When a customer is sending a Service Request via Email, they are able to create their own account. And I would like to change this message. And I would like to change the message when I invite a new...
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We make calls to customers on our Customer page and would like a way to track the interaction with them. So would like to know if there is a way to do a comment or something to track the last time we...
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We have Jira version 7.7.0 currently on prem. Will Jira Service Desk Cloud be fully compatible with it? If so, are there any instructions to get this to work? I tried the integratio...
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I am having an issue with customers in one service desk project being able to see the end user portal for another service desk project when they are not customers of that service desk project. ...
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...hich I've not used to log onto Jira public string Get(string id) { string html = string.Empty; string url = @"https://company.atlassian.net/rest/api/latest/issue/" + id; H...
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I've set up an evaluation account of cloud-based Jira Service Desk and we're now considering purchasing. How would I ensure our Jira Service Desk is properly integrated with our Jira Softwa...
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It's been a while since I posted this question.... help? please? :-( -------------------------------------- I'm sure this has been asked before, but I've had no luck finding a solution ...
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Hi I know how to make a Software Project public (https://community.atlassian.com/t5/Jira-questions/Public-read-only-issues/qaq-p/699433), but this generate an error (attached) when applying to a S...
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Hello, Several support tickets that we have open do not get set to waiting for customer response when they are replied to. For most tickets, when they are replied to they get set to Waiting...
475 views 2 0 Deleted user March 22, 2018 -
One of the fields in our Service Desk customer portal is a user picker which pulls there user name from the internal directory and displays it on the ticket. I would like to have a field for th...
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Hi If I link my Confluence Knowledge Base to Jira Service Desk Will users be presented with automatic "Related articles" when they type Issue name? Can I disable this? I have incomplete&n...
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I created a IT Help Service Desk and added some automation rules (for example: Transition on comment). After adding a comment on the issue, the transition didn't happen. Even in the log view o...
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...bsp; **************** log4j:ERROR setFile(null,true) call failed. java.io.FileNotFoundException: /var/atlassian/application-data/jira/log/atlassian-jira.log (Permission non accordée) &n...
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Hi Team, I have a requirement to show hidden field (Epic link) on agent jira ticket view. I have found the Atlassain articles that these kind of links will not shown on agent view. Is there an...
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Hi, My JDS is getting cluttered by marketing files in email footers and get attached to issues and their comments. They're duplicated pushing down below the page fold important attachements....
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I have a help desk project. The user always creates tickets via email. This gives us the title and description of the ticket. However, they now also want to be able to set the due date for the...
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I have been using a Jira Service Desk project for quite some time for our IT Helpdesk. This project has many "customers / portal users". I've created a second service desk project that is going to be...
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| July 11, 2025 4:42 AM PDT |