Tickets don't show up under open requests
1 answer
@Marina Shemchuk, trying to better understand your specific issue here. Are you saying you have Customers that are opening requests and once they do, when they go to the portal and click on their profile icon (see image) then they do not see any requests under these screens? Can you please share some screenshots of what they are seeing?
Thank you for the reply @Jack Brickey
When they go to portal they don't see all (or certain) requests that I have created and made them the Reporter. When I create a ticket on behalf of a client I first create the Company name in Jira, then add their email and they create an account, then I create a request and make them the Reporter, which should at that point assign it to their company name as well and show up under their open requests. This works 90% of the time. But in those 10%, for some reason, those requests are not being recognized as belonging to their email/company name.
In this specific case this client should see 5 open requests but sees 1. If I send direct links they aren't able to open them. The same steps were followed in all 5 requests creation.
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