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How to track issues in service desk?

How to track issues in service desk?

The issue is the following.
We have all the incoming support emails turn into service desk issues.
Sometimes it happens that a customer does not just reply to the intial email/reply from our representative, but sends a new email related to the same issue.
How could we merge them and assign to the one initial ticket/issue and handle all of the matters within only such issue?

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You will need to handle this manually.

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Not good. Thanks!

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you can communicate to the customer to be sure to include the issuekey in the subject as this will make a comment in existing issue.

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