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Jira Service Management
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We are trying to figure out how to reopen service requests that are closed. We had a ticket that was closed accidentally and need to reopen it.
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I want to raise a request for a customer not in the system. Currently, raising a request on behalf has a drop down with registered accounts. Is there a setting I can enable th...
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We are setting up our Service Desk for a project that we manage in JIRA that already has many defined Versions. Is there a way to export or reuse these from JIRA, in Service Desk, without having to g...
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Hi, I'm not trying to add an attachment field. I'd like to add an image (e.g. dimensions table) for the end user to reference while selecting a value from a drop down list. Is there a way to do this...
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Jira updates clients when updates are made to tickets. Our clients are replying to these emails. We want to force clients to update tickets via the portal rather than email. ...
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How can i associate a specific knowledge base article with a request type so that the article is automatically displayed next to the request form when the request type is selected? Thanks
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How can i associate a specific knowledge base article with a request type so that the article is automatically displayed next to the request form when the request type is selected? Thanks
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How do i setup forms with custom fields that require approval and forms with custom fields that don't require approval? How do I automatically add a group of tasks to the submitted reque...
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I will have two groups of users using the service desk. External Users Internal Users Some requests will be submitted by both groups of users. Some will be specific to a single group of us...
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Hi All, I am into evaluating this product, got stuck someone please help!! I have created SLA which starts when entered status is "Escalated" but not able to assign status as "Escalated" to a...
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Hello there I wanted to know if I can turn the notifications on for tickets that have already been closed/fineished. Anybody? Thanks in advance Best regards Lukas
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Hi, Is it possible to make changes here to a customers view of requests? Add a feild maybe. Thanks.
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I am confused that, where to start? I want to send feedback from my phone to generate jira ticket, but thae problem is- Unable to find how to create base url to send data to jira server.
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When a new customer has been added to Service Desk, user account has been created with a random hexadecimal characters rather than the email id. Can you please let me know if there is an option to ed...
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When agent add comment on a ticket, the user get a mail but the earlier conversation/issue reported description is not appended how to include?
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I have added some files to the issue and shared them with the customer. The customer received an email notification like the one below, but he was unable to open the links [1] and [2]. However,...
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I would like to set a shorter SLA on requests received on the weekend compared to those received anytime Mon-Fri (does not need to be business hours). Is this possible?
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I have access to my JIRA Mobile APP and can see all of my projects and tasks, but whenever I try to add a comment an error message pop ups "Unrecognized Permission"
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Hi I have one service desk site and couple of other "business" sites. I'm able to to move my "issue" through my business site workflows with invike-jiraissuetransition just fine but for the issues i...
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I'm creating a request site where project managers in my company can submit different requests for support items that they need to work on their projects. I would like to create a workflow that is sp...
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Hi. I need to upgrade my current suite of server products on Linux (for the first time). They are currently: Jira Core 7.8.1 (Server) Jira Software 7.8.1 (Server) Jira Service Desk 3...
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I want to be able for Jira to assign a ticket to the agent who responds first rather than leaving it unassigned and having to manually assign tickets that have been responded to. Thank...
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Hello All, I have a coworker who can not view any tickets even if he clicks on them. They do not open up to a new page and at first I thought he was added into the project, however I added h...
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Hi there We are using Jira Software and Jira Service Desk. I am using the RefinedTheme Addon for adding links on the customer portal. I have a issue, linking a user to the project backlog.&nbs...
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I would like to utilize the JIRA SD canned response to create a more personalized message such as below: Hi ${issue.reporter.name} This request has now been completed. Please let us know if we ma...
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Atlassian Community Events
| User | Count |
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| 21 | |
| 13 | |
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| 3 |
| Subject | Author | Posted |
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| 43m ago | ||
| Wednesday | ||
| Tuesday | ||
| September 4, 2025 1:00 PM PDT | ||
| August 26, 2025 3:48 PM PDT |