customer portal

[Florian Vernet]

Hi,

How can I force a status change when a customer is adding a comment in portal?

Thanks.

[Susan Hauth _Jira Queen_ · Accepted solution]

HI Florian,

Please accept answer if you're happy with the answers.

Thanks

[Susan Hauth _Jira Queen_]

Hi Florian,

Use the Service Desk Automation.  Trigger is "comment" made, and then you can specify that it's a customer vs an agent.  And then the action is Transition an issue.

We do it all the time.

Susan

[Florian Vernet]

Thank you Thomas & Susan.

It'OK now.

Florian

[Thomas Deiler]

Dear @Florian Vernet,

by adding an automation rule that switches the status.

So long

Thomas