Jira Service Management

As a user, when you view an issue, you can click on Get Notifications to continue receiving notifications. My question is, how will I know who are currently getting notifications for a certain issue...

• jira-service-desk
• jira-service-desk-server
• server

On the scrum board I have created a column for REVIEW where an issue can be placed there to be reviewed.  When an Issue is placed in the Review Column how can I assign who can review this i...

• jira-service-desk

I have created a story and issues.   How can I assign certain issues to that particular story?  

• jira-service-desk

Hi all, I seem to be experiencing a strange issue with Jira Service Desk whereby adminstrators/agents don't receive issue creation notifications. I've checked the permissions helper and everything...

• jira-service-desk
• jira-service-desk-server
• server

Can you please tell us whether Jira supports multi subnet fail over using Always ON availability Group (AG)?

• jira-service-desk
• jira-service-desk-server
• server

I have an issue that allows a user to select a person then a date and time, where the date and time is when they are going to leave the company. I need an automate way to take that issue and transiti...

• jira-service-desk
• jira-service-desk-server
• scriptrunner
• server
• workflow

When customers reply to a notification sent from the Service Desk portal (such as portal@company.com) the replies are creating new tickets instead of adding as comments even though the issue key is i...

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• server

...eed to do to make Signup available, I appreciate it. Thanks, Rod Additional info: headers: {'X-ExperimentalApi': 'true', 'Content-Type': 'application/json'} data: {"fullName": " \"Test U...

• jira-service-desk
• jira-service-desk-server
• server

The new Help Center widget is displayed where the > button normally is when viewing images in Service Desk. Is there a way to a) turn off this un-helpful help center b) change the location of...

• cloud
• jira-service-desk
• jira-service-desk-cloud

I would like to setup a queue in JSD to specifically view tickets from a specific organisation. I have attempted to do this in Basic but I need to create in Advance. Please can you provide the JQL s...

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Hi there, I wnat to add customers to an organisation in Jira Service desk. Customers are already there and the organisation was created later. Now I want to move the customer into that organisation...

• jira-service-desk

Dear Sir or Madam, We have created a Service Desk for our client. Unfortunately, if he reports an issue by phone and we set up a ticket with the content on the service board, the client does not se...

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I am wondering what are options available to customize the Jira service desk project's customer portal layout and theme. We wanted to add some brand specific customization like adding a home page in ...

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Hi Team,   How could I configure/export data for SLA breached/met cases. Please suggest.  

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As an agent i want to see the open / closed tickets from my customer. But, our customers are internal users and a lot of them (all IT users + 400)  have the 'Jira Servicedesk Role' .  Thos...

• jira-service-desk
• jira-service-desk-server
• server

I am using Service desk which my customers have access to. I am trying to provide a customer Browse only access to the project. I have create a new role for browse only, created a new permission sch...

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• permission

Hello, Im using cloud version of Jira. Jira Service Desk Application 3.3.0 Is there a simple way to change the default comment tab at Service Desk to Internal Comment instead of "Share with costum...

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Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's august-challenge, we're sourcing stories of Jira Service Desk activation from ...

• august-challenge
• jira-service-desk
• new-to-jsm

Hi there,   We are evaluating JIRA Service Desk as a ticketing tool for our Customer Support Team.  One of the requirements is that we need to keep tracko f time spent on solving tickets ...

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I am running a Service Desk Trial & i have setup a Service Desk Project. Once a defect has been validated by a Service Desk Agent & it's confirmed that he bug is genuine & requires a dev...

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I would like to see how to setup Jira to use the information from the original email when forwarding the issue. Can we have the Jira system pull in the original senders email and not use the email fr...

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Community, I want to start a discussion to gather input based on a request type standard for On-Boarding. In other words, how does your IT Team take in on-boarding requests, interact with HR (or the...

• jira-service-desk
• cloud
• jira
• jira-cloud
• jira-service-desk-cloud

I have type, referenece key summary, service desk, status and reporter columns. I'd like to add the site to this as well. How do I do this? I see I can edit the request types, but not what is di...

• jira-service-desk

Hi, I develop a plugin and I try to get the latest connexion of a user. I didn't find anything in java.  Somebody have an idea, Best

• app
• jira-service-desk
• jira-service-desk-server
• server

Hi Team, Kindly guide me how can I configure/get or download all the ticket data in CSV which includes information like SLA,ticket creation,updation/modification & all the necessary ticket detai...

• evaluator-resources
• jira-service-desk