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Jira Service Management
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Hi We are looking at implementing Jira Service Desk but are trying to figure out if we can have multiple inbound email addresses tied to a project. Right now our customers can email our support tea...
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For easy support customers. How can anyone create request without login.
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Hi i was wondering if it was possible to decide which agents to be notified when specific organization submits a request in JIRA Service Desk e.g. OrganizationX sumbits a request and AgentX + AgentY...
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Which ip should I whitelist on our mail server for the email puller ?
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On the client view in JIRA Service Desk, when a client positions the mouse cursor over an option on the 'Requests' view, the option 'disappears'. Some of our clients are very frustrated by this. I c...
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In Servicedesk we sometimes resolve issues whilst not in front of a computer so need to change the status as of the time when the issue was resolved. Changing the status next time you are logge...
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Hi, We're trying to set an automation when a customer adds a comment. It's quite simple, but always finisih with an error. The transition exists in the workflow, from "Información solicitada" to "E...
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...ame;Project type;Summary;Issue key;Comment CEGP;Cellule Escalade Grand Public;service_desk;[Import Grafic]3688394;CEGP-1089;Retour FREE le 20/09/09 - G Ollivier _ Reprov envoyé à ce jour, Résolu//P...
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I have some users with some permissions that are completely not working. These are exactly the same as other ones that can browse and see the default window of each ticket, but is not working complet...
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We want to utilise the JSD by creating a form on our mobile app and then manage from JSD agent mode. How can we integrate JSD to our business app?
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How can I filter incoming mail on Jira Service Desk? Example: I have e-mail support@a.atlassian.net Client A - @ abc.com.br and cleinte B - @ def @ .com.br Send it to the support, right !? How w...
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When I added an issue type. That issue type became the only issue in a default issue scheme. I can not add any other issue types OR make another issue scheme my default. How can I ...
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Hi! When issue is closed Jira send email to customer like this I can't find where to disable sending this email. Help me, please
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I did not find any "Flag" or "Mark Blocked" button when editing a JIRA ticket in a Service Desk project. Someone know wether it is possible or not?
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Hi! I can't seem to figure out what I'm doing wrong when POST-ing a file to my JIRA Service Desk Server (v 3.13.0 on JIRA v 7.10.0). I followed the tutorial on setting up OAuth and cloned...
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Our business is a mobile app game and customers use mobile for the interaction with our support team now. Currently, we receive emails for support tickets and manually track it. Is there any way we c...
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I am already in watcher list of JIRA task, but couldn't get email when assignee has been changed. What should i do to receive email for?
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Good day I work for a financial broker. We have the following use case: We have a customer portal where our clients can request various different things e.g. on-board a sub...
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Hi I install subcomponent plugin on my jira and I need to report base on them. for example A1 , A2 are my components and B1 , B2 , B3 are my subcomponents like this: A1 -> B1 , B2 A2 -> B2 ...
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Hi, I am assisting in setting up for my company IT ServiceDesk with Atlassian Jira Service Desk Cloud Edition. I am unsure about how to setup the SSO methods based on the follow...
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I'm trying to clean up the list of customers in my Service Desk project, and for reasons I can't yet understand all of our users who are Jira Software only all show up under 'Customers'. Is there a ...
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Hi Community, maybe you do have hint for me. I'm struggling with multiple tickets which are created in Jira Service Desk Cloud. This happens when someone replies to a ticket/email he received becaus...
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Accidentally choose a data center install for evaluation. Uninstalled and reinstalled server version but previous "data center" license is still attached. I bought a server license and am...
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Hi. We use a Cascading Field to assign Issues to each Queue in Jira Service Desk. We are now trying to add some Automation which will require this field to be set under certain conditions. I am stuck...
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...esolution = resolutionField.getValue() as Resolution if (resolution.name == "Fixed") { fixVersionsField.setRequired(true) fixVersionsField.setHidden(false) } else { fixVersionsField.setRequired...
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| September 4, 2025 1:00 PM PDT | ||
| August 26, 2025 3:48 PM PDT |