Customer portal

[Florian Vernet]

I know how to customize portal, type of request and screen to ask request.
I like to customize the way customer is able to add a response in portal for JSD 3.8.1.

I don't want him to be able to add a comment which is not changing the status of the demand.

Is it possible to remove some choices in the detail of a demand detail?

[Florian Vernet · Accepted solution]

Hi Maksim,

Thank you for the answer.

Florian

[Maksim Smetannikov]

Hi Florain,

how did you finally solve your question?)

[Florian Vernet]

Thanks for the answer.

The goal is to remove "comment"  field to force customer to use "answer to service desk"

[Maksim Smetannikov]

I'm not sure what it best practices solution)

You can disabled commenting of the issue based on workflow status.

If it suits you, then do the following:

In workflow for Status Properties, set key/value

jira.permission.comment.user/disabled

[Maksim Smetannikov]

Hi! I apologize for the first answer.

If I understand you correctly, you need to uncheck the workflow transition "Show transition in the customer portal"