Jira Service Management

Good evening, if I understand correctly an issue type is connected to the type of activity of a request (it is a simple or complicated task, urgent or not, etc...). Could I, instead, connect the iss...

• cloud
• issue-type
• jira-service-desk
• jira-service-desk-cloud
• request-type

Good evening, Can I create request types that are only for internal use of the agents? This would mean that the customers won't see the hidden request types on the portal, but the agents can create ...

• cloud
• hide
• jira-service-desk
• jira-service-desk-cloud
• request-type

I have set up an Active Directory server directory to sync with (Read Only w/ Local Groups) - I can disable/re-enable the directory under user management, trigger a sync, and all users will appear (a...

• jira-service-desk
• jira-service-desk-server
• server

Hi there, soon, we will implement a self service portal via JIRA SD for vacation requests and other things including a supervisor approval. As a admin, I like to implement a email reminder for pendi...

• approver
• jira-service-desk
• jira-service-desk-server
• server

We have duplicate issue numbers generated for new service desk issues. Can issues have new numbers assigned to them without deleting all the issues in a project?

• jira-service-desk

i'm unable to use service desk

• jira-service-desk

Versions & licenses Upload an application JIRA Service Desk 3.13.2 Unlimited agents (0 used) Your JIRA Service Desk trial will expire in 29 days.Buy nowTrial expires29/Aug/18Support ...

• jira-service-desk
• jira-service-desk-server
• server

Hi,        Need to delete the user in JIRA Service Desk, how to change the associated activities.

• jira-service-desk

Hi Team,   Kindly guide me to configure mail through which I could send the mail a ticket will generate automatically rather than creating the ticket through panel.

• jira-service-desk

Hi, We recently installed JSD. Now, when an agent attaches a file to a JIRA ticket, the customer cannot dpwnload or open this attachment via the portal. They can see the name of the attachment in te...

• jira-server
• jira-service-desk
• server

...bsp;     "paused":true,       "thresholdData":{          "calculatedAt":1508920959597,     &n...

• atl-adm
• jira-service-desk
• jira-service-desk-server
• server

We have requirement like this. When a customer enter's a date in the date field. It should be converted into a Jillian date format(yyyyddd). can it be donw in JIRA SERVICE DESk. Thank You Nikhil

• jira-service-desk

Hi, we have Customers A and B set up as Organisation X in JIRA SD. When Customer A raises a request in the Portal, we can tag him in the comments. All good there. However, we want to also tag Custome...

• jira-service-desk
• jira-service-desk-server

Hello Atlassian, We have configured Service Desk with Create New User:true and with an Incoming email handler for our support mailbox.  Once a user has created an account and sends an emai...

• jira-service-desk

SLA timer is running for closed request and closed service request is showing under open status

• jira-service-desk

I have over 100 items in a particular Queue and it shows as 99+...is it possible to show the actual?  

• jira-service-desk
• atlassian-support

Hi Team I have installed JIRA Core Software V 7.11 and download the “atlassian-servicedesk-3.14.10-x64.bin” and audit log says “failed to install add-on plugin_449914081550471804-atlassian-servicede...

• jira-service-desk

We have service desk set up with our customers in the following way: top level: Organization Lower level: 0 to many users set up under an organization.   Every time a customer user creates a...

• customer
• email
• jira-service-desk
• notification

Good day folks, This is a general inquiry in regards to permissions in jira/service desk. Can the below conditions be met with group/user permissions in Jira? Group1 needs to manage tickets t...

• jira-service-desk
• jira-service-desk-server
• server

Our client is asking how they can close the ticket in their side. Can you please advise and help us how? Is this possible or not?  

• jira-service-desk

Hello, i am working on hiding a Jira instance from search engine robots and found this article: https://confluence.atlassian.com/jirakb/how-to-configure-jira-for-google-indexing-278691991.html I w...

• bot
• google
• hide
• jira-service-desk

Hi, Need, additional fields as "person to contact info" custom field in customer portal while raise the ticket request, as I already included the custom field as Summary and description filed.

• jira-service-desk
• jira-service-desk-server
• server

Hi,   I have a lot of error in french translation (some values stay in English), is that normal. I have also some problems with the accent on the portal, for example I have the text "Modifier...

• jira-service-desk
• jira-service-desk-server
• server

Hi colleagues We've got an issue with JIRA issue collector I pointed to the system settings the mail URL address as https://service-school.aniart.com.ua In spite of that, when I try to genera...

• jira-service-desk

I'm unable to define the criteria of my filters because sometimes the text doesn't show or I would need to highlight the text to check that it's in. The workaround is using the issue navigator to wor...

• dashboard
• gadget
• jira
• jira-cloud
• jira-service-desk
• +1 more tag...