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Jira Service Management
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Up to last week, everything was working great with the Service Desk The emails were comming The tickets were createdin Service Desk However, during the weekend something broke, and the emails ar...
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Hello, I would like to kindly ask for information, whether after selection of CI in insight custom field could be somehow shown all or selected attributes on the ticket itself. If c...
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Our JSD customer notifications are being sent from "Agent Name" <support@acme.com> where "Agent Name" depends on which agent responded. We want to present instead as: "Acme Support" &l...
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Tengo una tarea que actualmente se encuentra cerrado, pero igual puedo agregar comentarios. Cómo deshabilitar esa opción.
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Tengo un issue que actualmente se encuentra cerrado, pero igual puedo agregar comentarios.
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Hi, I have created the portal for the customer in Jira SD. In my organization there are 250+ employees, it is time taking to create the account for them. So is there any alternative way to add c...
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On my instance, i just want to add announcement on JSD customer portal whenever a version is released, is there any way to do it programmatically? Any suggestions are welcome.
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Good day, team. We are experiencing some problems with the users: they get deactivated with no particular reason. I would like to make them active, since they are still working on the project, but so...
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Complete the satisfaction assessment when the Service Desk issue is completed. I hope the screen will be closed when the content evaluation is completed. However, you will stay in the browser even af...
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Hi All, I have a requirement where i need to add multiple user directories. Is it possible to manage users for JIRA service desk for different project in same JIRA server ? Please let me know if yo...
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Hi, I am trying to use my domain email address for the automated ticket logging using the support desk. Gmail however is displaying error that this is not a secure application. How do I ...
2,086 views 2 1 Deleted user August 12, 2018 -
I want to know how can I do something like this in jira service request ? I had 3 team in my jira : First team is just customer that can create request for second team. Second team is a team ...
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Hi I need to create a webform in the customer portal. (Cloud) I need some ideas or suggestions to do it. thanks
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How do you set up inventory management system in Jira Service desk?
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In order to keep with our branding, we are using a web form to submit an email to the address used for Jira Service Desk. It is sent using a From address that is at our company. However, ...
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We are working with Jira Service Desk Server version. In the Customer Portal,, I can search ONLY for requests that were created by me, even when I have the "Created by anyone" selected in the s...
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In the knowledgebase article it is mentioned that such states can only be achievied directly in the database. But why does some service desk states have "(No Category)" in the first place?...
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Hallo i am currently setting up a Service Desk Project, when i try to set up an Automation Rule i get the Error Message "The selected User has been deleted". And when i try to select a dif...
677 views 6 0 Deleted user August 10, 2018 -
Hello All, I upgraded my Jira installation on CentOS and all appeared to go as planned. When I logged in I could see the Service Desk however the Project data was missing. Upgraded from v7....
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Under Setting up approvals, Users can pick their managers to approve the ticket, what will happen if they choose themselves as a manager in the user picker and approves it? Does JSD allows users...
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Hello, I have upgraded my JIRA Service Desk application to the 3.14.2 x64 version. After this upgrade to service wouldn't start anymore. The problem was that in tomcat8w.exe //ES//JIRAService...
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Hi Community, I have an request which I can´t solve. On premise I have: 2 customer portals with an indipendent confluence knowledge base Portal A - open for all Portal B - restricted (Group port...
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Because I did not pay in the last month, the jira software I used could not use the jira I used on the team to which my email belongs. So I would like to use our team jira again, originally used by ...
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Hello, I try to copy the users from a group into a field with the Admin Toolbox for Jira. For this I use usersInGroup(string groupName) in the function "parsed text to field". When I add a group na...
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Need to understand the options for setting up simple ticket system for clients to reach an assigned support agent. This is for cluent website support.
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