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Jira Service Management
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How are our agents supposed to contact the reporter via phone if we don't have their phone number? We are on Cloud and really don't want to have a issue field for phone that users need to popul...
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Hello everyone, I have installed the plugin Translation for Jira Service desk in Jira and Scroll translation in Confluence. The setup language is Default English (United States) and French (France) ...
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I have a couple required fields on one request. They are appearing on the portal menu of another request. They are not on the second request, They are not on the customer view on the second request ...
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So for the "Create Issue" screen internal to the Jira Service Desk (not the client facing one) I am having an issue where I cannot get the "Request Type" field to appear there even though it is confi...
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Is it possible to force a Request Type to appear at the bottom of the portal when the a user searches the KB instead of/along with "This is not what I need" link?
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I want the widget to skip the first step of "Asking a question" as our implementation will be quite basic and will only require a link to a Table of contents and the option of submitting a tech suppo...
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Is anyone else experiencing difficulty with deleting request types from a project (Jira cloud)? When I select to delete a request type, it churns away on the 'delete' screen. I have let it hang there...
1,152 views 5 0 Deleted user December 13, 2018 -
My clients open tickets under the wrong "request type" all the time. How do i change the request type myself. Currently only 2 are in my screen with all else grayed out.
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In Automation under Project settings, we have a rule created for auto closing issues after specific SLA. However this is not working for one type of issue. Other types of issues are getting auto clo...
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There are a limited set of variables available in creating email notification templates in Jira Service Desk cloud. Any way to access the issue reporter's email address, first, and last name (s...
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Hi, here'S Florian. Somebody a resolution for following usecase? We have a workflow with approval. The Approver is only a customer, not an Agent, so the approval has to been made in th...
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I want to create jira ticket from a specific mail address example From: Notify@xyz.com To: L1Support@xyz.com
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Hi all, today we updated our Jira Server instance. We have now installed the following versions: Jira Core 7.12.3 Jira Software 7.12.3 JIRA Service Desk 3.15.3 System Encoding &...
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Hmm... we couldn't create your project due to an unknown error. Try refreshing the page to start aga
Hi dears when i try to add my first project in jira service desk a message saying Hmm... we couldn't create your project due to an unknown error. Try refreshing the page to start again. wh...
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...tmlBody: "<p>Body</p>", to: [ users: [[ name: "username", active: true ]] g...
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Good Morning, Having issues with the majority for customers in out Jira Cloud release, when a customer is added via email address the record is saved as a "qm:........" string and not as the email a...
781 views 6 0 Deleted user December 12, 2018 -
I've just tried out Service Desk for the first time. When I started with the product, I went through an onboarding process that tried to help me customize and quick start with the Service D...
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Can we change/remove banner for one Jira service desk project so our users don't see the banner name only for that project rest of Jira and its projects should have the same banner.
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Few employees that already have JIRA access (to both software & service desk) are now getting this email. This is not the first time they have submitted tickets to the service desk. I...
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Hi, Over Christmas we would like to trial Knowledge base access to our customers, what is the best method of doing this? Can we set up a link on the request type page or a direct link ...
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Hello, I need a filter for a queue for JIRA Servicedesk, which calculates a time of 7 days since the last action. All issues that have not been changed longer than 7 days since the last action shoul...
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I try to add or modify new request types on JIRA ServiceDesk project but when I want to edit fields I receive the following error: Field does not belong to the Request Type. I applied the follo...
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I have 2 incident categories that I want to be dependent on each other. for example, Main Category, Type, Sub Type. So when Application is chosen out of the Main Category then only items ...
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Hi We have a urgent problem! The Service Desk works so far. Most of our customers are sending email instead of using the portal. We configured a Mail Handler for creating issues "Creat a new ...
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Hi Community, Can someone help me out with this problem? We need to automatically closed a ticket that is resolved for 3 days based on the calendar, (excluding weekends and holidays) How ca...
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