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Jira Service Management
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Is there a way of creating Automation blueprints? So when I create mutliple service desk projects I can pull the rule from the list
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Hello all. I'm evaluating ServiceDesk and would like that our support team to create an Issue on our Devs Jira environment. ServiceDesk and Jira are separated applications that uses OAUTH...
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Hey all, To test an idea I had for a new help desk I downloaded a trial version of Jira and ScriptRunner on my local machine. A few months ago I wrote a custom script and inserted it into a Pos...
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Well this has been a fun day. Woke up this morning to customers complaining that the knowledge base was chopping off the left margin of all articles by about -15px. For example, a H1 title of "Purpos...
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Hello Team, Am setting up a email channel in Jira Service Desk and getting below error. Any ideas what how to get around this? Thanks "Unfortunately JIRA couldn't connect to the mail server. Here ...
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I just turned on service desk cloud. I am the site administrator. I'm in the jira-servicedesk-users. But, I can't find the service desk. xxx.atlassian.net is ou...
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Prezados, boa tarde! estou configurando o sistema em nossa empresa, porém não estamos conseguindo receber chamados que são enviados por email. Não estão gerando tickets, mesmo após as configurações. ...
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What's the best way to generate a decent looking report of open issues from Service Desk? I went into Reports, created a new report, and tried to add a Series, but really struggled. It...
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Hi, I'm having problems with automation rules in service desk. For example, I wanted to transition an issue when the status was a particular status and the client made a comment, but there didn't app...
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Hello Community, I was hoping I could ask you about writing custom scripts via ScriptRunner. I am trying to write a behavior but I want to implement it on the “raise a request” screen in Jira ...
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When I respond and attach a file, clients do not see the file, just the link. Requests come in via email.
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Hello, when creating a ServiceDesk-Project following error occurs: "Hmm... we couldn't create your project due to an unknown error. Try refreshing the page to start again." Wanted to write...
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Hi All, I have a large volume of clients that I want to create custom reports for in the agent view on JIRA Service Desk. Is there a way of copying the same report a number of times? e.g. all attri...
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Since Jira has changed i cannot find how to add a new user, i can't find the cog icon anymore, the dashboard has all changed and is no longer as useful as the old one, its more confusing!!! &n...
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Greetings, I get the following warning in the Troubleshooting and support tools part of the system backend: JIRA is not able to access itself through the Gadget feed URL. This is necessary so that ...
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Welcome email does not link to Home, rather it goes to Open requests list
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We have a client who requires the following for agents: As an agent before I close the ticket I need the system to alert me to enter time if I haven’t done it Will this be possible ...
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I want to be able to track action items from goal setting meetings. Some actions need to have the visibility restricted to the leader ship team and others need to be visible to a single team member. ...
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Hello all, Still a newbie to Jira service desk so please be nice 😊 I did a demo for my manager on Jira Service Desk and he has asked the following question and I can’t seem to find an answer. Is ...
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So there was an option in Jira to create add the service desk option, and my administrator was able to sign up for this feature. I attempted to create a project, but the form doesn't give an option t...
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Hi, We have disabled closed notifications and ticket update notifications from being emailed out, but have an automation that still auto closes tickets after 3 days. The email notice for closed tick...
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Hello everyone! How can I create an automation on Jira Service Desk to change status when an issue linked is commented?
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We are trying to figure out how to reopen service requests that are closed. We had a ticket that was closed accidentally and need to reopen it.
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I want to raise a request for a customer not in the system. Currently, raising a request on behalf has a drop down with registered accounts. Is there a setting I can enable th...
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We are setting up our Service Desk for a project that we manage in JIRA that already has many defined Versions. Is there a way to export or reuse these from JIRA, in Service Desk, without having to g...
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