Can I configure the section of priorities?

[Chrysti Estrada]

I want that after that the clien selec one section of formulary of Service Desk, the system assignement the type of priority (low, medium, high).

[Katarzyna · Accepted solution]

Hi Chrysti!

Do you use Server version? If yes, you can achieve it by using our app Actions for Jira Service Desk.

After installing the app, you have to go under Project Settings in the service desk project > Automation rules > Custom rule and select the following:

• WHEN issue created 
• IF issue matches (for example, custom field "Budget" has a value "0-210$")
• THEN Set priority to Issue (for example, Highest). --> This condition provides our app. It's impossible to achieve it using native Jira configuration.

Kate

[Jack Brickey · Accepted solution]

depending on the details of the "formulary" this could be done via the built in automation. Can you speak to the details of what fields or means the customer would complete, etc. Otherwise I would simply jump into the Automation under project settings and see if you can create a Custom rule that would meet your needs.