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jira service desk integaration with jira software

shaik abdullah
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March 11, 2019

Hi, i need to integrate JIRA service desk with jira software to escalate the development bug from support team to developers.

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Jack Brickey
Community Champion
March 11, 2019

@shaik abdullah , this is an often asked question in the Community. I would recommend you have a look to the right under "Related content" as a starter. If you have a more specific question please let me know.

Basically, what many do is...

Waiting on Development – Like so many others, we use Jira Service Desk in conjunction with Jira Software. Customer will open product issues and if we determine the need to have the developers work an issue then we move the issue into a Development status and Create a Linked Issue into the Jira Software project. We leverage automation to close the Jira Service Desk issue when the linked product issue is closed.

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