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Jira Service Management
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Our agents are forgetting to log their working time. We want to ensure that they cannot close a request or notify the customer until they have logged the time spent.
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We want to only give access to our support channels to logged-in users of Jira. To do this, we set our project customer permissions to "restricted." This morning, we noticed that when the projec...
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Tried to set up email notifications to notify our team when a ticket breaches its SLA. The wording on the automation makes it look like it should only trigger at the exact moment the SLA Timer ...
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Hola a todos, actualmente usamos el plugin Element Connect para la sincronización de datos de los usuarios que crean los tickets, pero queremos cambiarlo a la CMDB. En nuestras pruebas, hemos hec...
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Hello Community friends, I have a customer who wants to have an object attribute updated when another object attribute is updated. Here is the scenario: Asset Object Customer A's from Object Type...
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Would like to be able to create tickets from within my application whenever a user needs to report an issue that occurred while using my application. I would pass in parameters such as the ticket typ...
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I am looking for help pulling this data from Jira. I am looking to gather a listing of Epics associated with a Project, and the stories associated with each Epic for that project. I am able to pull...
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Hello I have a quite complex problem it seems: I have 2 Asset object customfields configured "Service Category" and "Service". Both filter for their corresponding objectType to adjust the options th...
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Hi, If I create only one project for all ITIL practices (incident, problem, change, service request, etc.), how would the following may be impacted: ITIL worker form (what IT worker fills in when ...
229 views 4 0 Deleted user October 24, 2024 -
How do I remove "All your alerts are available in Jira Service Management" from opsgenie alerts page
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Hi, How can I retrieve tickets that have been resolved and closed? This query doesn't seem to retrieve tickets that have been closed directly without being resolved first. ...
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Hello Everyone, Is there a way to import an xlsx format file into JIRA ?
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When I try to create issue of certain issuetype ( not every issuetype), I encounter an Error During the addition of Attachment. It is not because there are other Mandatory Fields. Although all...
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Creating service outage downtime tracking at project level which should be visible to leadership.
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Having struggled with "Chat for Teams" (and watching this video) I realised my experience is very broken. By default, I had to [request] the "Assist" app to be available, because it was not ava...
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It is possible to maintain nested portal groups within a portal group. We would like to maintain a structure where we open one portal group, and within that we have other porta...
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Hello all, Currently I am in a bind that I cannot fix as I am not shure if it can be done.... currently when our pilot users create a ticket in our portal everyone can see the tickets. For personal ...
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We have couple of questions regarding Jira service management. 1. We have a new requirement to add a single service request into multiple projects. Our main moto is to create a single servi...
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We have new requirements for adding a single service request to multiple projects. Our main goal is to create a single service request form that is accessible from multiple projects. Could you please...
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Hey, can someone tell me why this doesn't work? It works with the reporter but not with the customfield. The Customfield is also just a "User Picker" field.
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We rely heavily on Jira for our project management, and this suspension is impacting our workflow si
We rely heavily on Jira for our project management, and this suspension is impacting our workflow significantly. If you could provide guidance on how to resolve this issue or any step...
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I have put in a JIRA story with all the needed details. The tech partner looking into it has changes the JIRA status from New to Ready for Test and kept it assigned to himself only. What does...
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I set up automation with the following condition Thinking this is ONE OF THESE FORMS condition. However, a test ticket (with the Beklin Powered Hub form) shows Th...
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In Jira, we use Story Points for Stories. Their children are called SubTasks, using SubPoints to estimate. The hierarchy is as followed: Epic Story SubTask Steps: Go to Active Sprint Cli...
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In Jira Service Management's asset feature, when using the "asset search from the portal screen," is it possible to specify searches as prefix matches or exact matches when displaying search ...
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| July 11, 2025 4:42 AM PDT |