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Jira Service Management
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Has something changed with the permissions? all the sudden there are reports of others being able to edit/delete comments in both JSM and JIra Project? I know how to change back but its strange. wa...
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JSM version: v9.12.14#9120014-sha1:2d13899 Asset type field cannot be set read only by this method "getFieldByName("Approval Members").setReadOnly(true)" Field "Approval Members" i...
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I'm trying to standardise my imported Intune device manufacturers in my asset system as some show HP and others Hewlett-Packard (I want both entries to merge and show under the name HP. From what I ...
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We've gone through all the plugin install steps. The Service Management Connector passes "Test connectivity" gets the "Sync Started" pop up when we sync connector settings have been configured to...
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Hi, We are trying to see if we can update holidays in the custom date fields in the customer portal so the customers are notified of the holidays before they can submit the ticket or choose the date...
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In reading https://support.atlassian.com/jira-service-management-cloud/docs/add-or-remove-restrictions-on-request-types/ it appears that restricted request types are not available in Assist for ...
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I'm looking to setup an automation where if I enter the email address of a new user, it will automatically do the invite (like Atlassian Admin > Directory > Invite User) to that address. If I c...
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This can be caused by SSO? Some customers have user in another Jira products in their company, this user could be reused in our Jira Service Management? The first customer was added manually by ...
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I stumbled upon this discussion on the topic and following the linked knowledge base article to set up the automation rule like for like (below) but it never gets triggered and I have no idea why.&nb...
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Hello, I am trying to create a "split process" of sorts in which: Person 1 submits a request type ticket creating Issue A. I then have an Automation which emails Person 2 with a direct link to com...
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I show that: https://confluence.atlassian.com/jirakb/automation-how-to-clone-tasks-stories-along-with-their-sub-tasks-1235853548.html But i need to clone the status of the Subtask too. How i...
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Hi, I want to know if there a way to embed Jira Virtual Service Agent/Chatbot on my website. If there is any JavaScript code snippet or if there is any URL that I can use to embed on my website dire...
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Hi, Let's take Ex:- User Name: Test user1 License Name: Git. License Owner: Test User3 I have setup asset management in Organizational Level. Sync user and assets information f...
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Hi, I have 2 Service Management projects with there own Knowledge base and there own Portal. (and there own user rights and agents) INTSUP Project with KBINT Space EXTSUP Project wi...
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Como posso auxiliar empresas e proposionar empregos, que nem precisam sair de suas residências, só usando um cllr ou notebook
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Hello, I sent a table to an end user, screenshot attached, but the user informed me that they did not receive it. When I downloaded and opened the .eml file in Outlook, I see that they are right and...
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I'm building a templated workflow to reuse across multiple projects and maybe I've been at it too long, but it was clear to me that a status of Waiting or On Hold was an In Progress status. But, now...
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Hello I am attempting to set up a process where a Jira Request is submitted, automation is triggered, and attributes on an Assets Object is updated. The catch is that the Jira Request will contai...
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Hi all, we use "Surveys for Jira" for roughly one year to gather feedback from our customers. The plug in causes a huge workload for configuration as there is no option to share created surveys with...
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Hello, I am facing an issue when adding new clients in organisations: In my Jira Service Management, when adding new clients, the added person doesn't not receive the "welcome" email with the sign-...
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Hi there, We face similar issues as recently described here: https://community.atlassian.com/t5/Jira-Service-Management/Problems-with-Portal-only-Customer-SSO-Azure-AD-Entra-ID/qaq-p/2772912 (no ans...
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How can i see all tickets from our Group in Microsoft Teams? Currently i can only see my own requests but would like to see all tickets that are created by all users. The first screen is from my Te...
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I am currently putting together a business case for Jira and want to understand if we have our business name Domain name, for our Jira site, (eg @topstarme) can we have customers with the same e...
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I want to change config from send e-mail to send notificaiton for reminder in Service Des. How can I do that?
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Hi everyone, The input field is deactivated in the AQL condition I want to perform in a Automation an AQL condition on a specific object. However, in the AQL condition the input field is de...
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| Subject | Author | Posted |
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| Tuesday | ||
| August 12, 2025 8:27 AM PDT | ||
| August 11, 2025 12:57 AM PDT | ||
| August 5, 2025 9:59 AM PDT | ||
| July 29, 2025 5:22 PM PDT |