Can you set a custom (your domain) URLs to point to JSM portal?

[Dimitar I_ Dimitrov]

Hey community,

I am wondering - in JSM portals (helpcenter), instead of having a URL like https://<mycompany.atlassian.net>, can I have my own URL (example: https://mycompany.mycompanydomain.com) which will redirect then to the same JSM portal?

My usecase is that I want to keep a URL which is externally known by customers and I want to silently lead them to a new JSM portal.

Ideas?

[Dimitar I_ Dimitrov]

Hm, this is good to know. However, if we add a custom domain for let's say JSM, then would it apply to all of the JSM portals?

My specific usecase is that I am dealing with an existing URL (external domain) which I want to forward only to a specific URL for one JSM project portal.

[ELFAPP Technologies]

Hi @Dimitar I_ Dimitrov 

You can add a custom domain for JSM and Jira; both URLs can be distinct for each product.

[Florian Bonniec]

Hi @Dimitar I_ Dimitrov 

Yes but you need to have a Premium subscription.

Add a custom domain | Atlassian Support

Regards