Request to change from Standard plan to Free plan.

[Habtamu]

Dear I am Habtamu from 3iSolution a French based INGO. We have been using your free plan for the past one years and thank you for your support. But now when I add one agent it changed to Standard plan but due to budget cut we cannot afford it. The system is not longer support the portal. it gives me an error message. My project is  

https://mysite/jira/servicedesk/projects/IS/issues?jql=project%20%3D%20%22IS%22%20ORDER%20BY%20created%20DESC

https://mysite/jira/servicedesk/projects/IS/settings/portal-settings

[Manoj Kumar Gangwar]

Hi @Habtamu Welcome to the Community!

If your team size decreases to 10 users or fewer, you can downgrade from the Standard to the Free plan.

To check on users you can try to log in to the cloud site >> click on gear/cog icon >> user management >> users >> filter product to Jira Service Management >> click on the "..." for each user >> show product access >> remove or turn off the radio button for JSM for each user who should be given JSM agent license.

Once you have trimmed the users and you have only 3 agents left you can change your JSM plan to free by clicking on the gear/cog icon >> billing >> manage subscription >> look for JSM >> change plan >> select free.

[Habtamu]

but not able to access and change the plan to free