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Jira Service Management
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I have an email associated with my project in Jira, where requests can be sent via email and these emails are converted into issues. However, when this email is included in a thread, ...
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We added an attribute field in our JSM Assets named Notes. We added data and we could search on this if needed. Now we can't search this field. How do we do this now?
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Hello Everyone, I have been trying to enhance our service management project with automation rules for our asset schema. I seem to have a hard time finding information on how to format the J...
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Need to identify which Help Center was selected when a ticket was created in Jira Service Management
Subject: Need to identify which Help Center was selected when a ticket was created in Jira Service Management Details: Setup: I have a single Jira project with one request type av...
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I've set up a manual trigger automation rule to clone a ticket from one project to another. However, when the rule is triggered, the cloned ticket isn't assigned a request type: ...
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Hello everyone, I am new to Jira and we are days away from putting the product into production. I would like to know how I can personalize the emails that are sent to clients, please.
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There are settings and linked issues that this team wants to keep as is. They also want the alerts attached to the newly created group that came over from Opsgenie attached to the original group. Is ...
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Hi, What does it mean by Generic event? I have noticed that once a ticket has been resolved by an agent, a customer who has raised a ticket is not getting a notification that their ticket is...
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Hi We want to make it easier for users to know what portal to create tickets in. We want to hide all the portals from the users except for one. We want the one Portal to do the triage of the ticket....
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When a linked issue status changes I want to add an issue comment. I know I how to do that. What I'm trying to do though is limit this automation to only run for specific request types. ...
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hello all, i have no way to recreate this issue but one of our testers has a issue, when a ticket is created for him. the Ticket creation mail shows the html code that makes the mail readabl...
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Hi there, We are using Jira SM since a few weeks and I was wondering how to handle a particular usecase : If someone raises a ticket which affect the whole compagny, for example a server bein...
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...eaders, auth=auth ) print(json.dumps(json.loads(response.text), sort_keys=True, indent=4, separators=(",", ": ")))
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Hi! I've created an automation that clones a user story and sets certain extra fields. I'm having the issue that everything works except for the Story Points. Am I doing something wrong here?
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Hello community! I would like to know about some possibilities with Jira... Is it somehow possible that at the time of an issue transition, a drop-down list would appear with all active issue...
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I've set up a really basic automation which only checks if the ticket has an attachment and then deletes it if the name is Dni. I created then 3 tickets, all in different statuses, but all of them wi...
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Hello, I am looking to get virtual agents set up for one of my portals. I just had a couple of questions regarding it - 1) If the virtual agent response to a ticket on the portal does it still...
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Dear community, I'm trying to create an automation with this requirements. When an issue is create into a Service Management project, create the same issue also into a Software Project. My quest...
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Hi everyone, I'm struggling with adding the help center URL to the connected software project. With a basic subscription, I would like to make automation that will copy tickets from t...
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A organisation licensed Jira, Confluence, JSM, Guard in the cloud for ~1000 users. The user provision is coming from internal AD and the users are login via SSO. The rest of the organisation (T...
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Hi, Is there a way to configure JIRA notifications so that all linked participants are copied on email notifications? Currently, when I receive a JIRA email notification, it only appears to ...
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Jira Services Management Report - Report Series - Series - Select a pre-existing indicator from the drop-down menu. Where is this pre-existing indicator configured
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Different organizations have access to the Jira project I manage and we have a defined SLA for all of them. Problem is, a new organization has been added to the project and they have completly differ...
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Hi, I have a resource of type “Computer” in object schema “CMDB” with many fields, and I would like some fields (e.g. License Type) to be required or optional, depending on the field “Status...
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Quick question about the new Operations etc. I have a 3rd party source that is creating alerts. From them, we are creating issues - works as it should. The problem is with this - 3rd party integratio...
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| Subject | Author | Posted |
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| Tuesday | ||
| August 12, 2025 8:27 AM PDT | ||
| August 11, 2025 12:57 AM PDT | ||
| August 5, 2025 9:59 AM PDT | ||
| July 29, 2025 5:22 PM PDT |