portal customers list pagination fails

Question

Hi

I am trying to see the All the portal customers list and my role is Admin. When I go page by page. After 2000 records (40 pages) i am getting message as

The max page limit set is invalid.

and I am not able paginate to 41 page to see the remaining records.

Basically I am trying to export all the portal customers does not have option for that so used the API and it too fetching till 40 pages So the problem is customers name start with P P to Z are missing

Philipp Sendek (catworkx) · Answer

Hi @Annamalai ,

did you get any news or additional info around this topic?

Greetings
Philipp

Andy Heinzer · Answer

I think that that bug pertains to Jira issues (recently renamed to 'work items'), whereas this problem seems to be more involving a list of users (or JSM customers to be more precise).   I will try to update this thread if we find a better solution here.

Andy Heinzer · Answer

Hi @Annamalai

I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1116615

I recommend following up in that support ticket.

Thanks

Andy