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Admin account keeps loging out

Aristide MELESUSU
March 20, 2025

I just deployed Jira Service Management Data Center 10.5.0, and every time I try to change pages in the admin settings, I get the message "You're not logged in," even though I've already logged in, as you can see in the screenshot below.

 

A colleague suggested I check the base URL, but it's correct.

 

Capture d'écran 2025-03-20 082710.png

1 answer

0 votes
Marc -Devoteam-
Community Champion
March 20, 2025

Hi @Aristide MELESUSU

The screenshot below shows that you are NOT logged in.

See top right hand corner of the window, it states "Log In", net to question mark.

Aristide MELESUSU
March 20, 2025

Hi @Marc -Devoteam- 

It's because it logged me out. I was logged in before trying to acces the projects page. That is the error i'm having 

Marc -Devoteam-
Community Champion
March 20, 2025

Check the logs on the server.

Is there a user session timeout, see how-to-change-the-default-session-timeout-to-avoid-user-logout-in-jira-data-center 

Aristide MELESUSU
March 20, 2025

I'm using docker image and i have nothing in the logs about logout so i don't know how to check those session timeout configs

Marc -Devoteam-
Community Champion
March 20, 2025

Hi @Aristide MELESUSU 

I'm not docker expert, but the Jira files are in the docker right, you need to fin the files and adjust them.

 

Aristide MELESUSU
March 20, 2025

Thanks. Waiting for another member's response i'll try to find those config files in the docker volume

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DEPLOYMENT TYPE
SERVER
VERSION
10.5.0
PRODUCT PLAN
STANDARD
TAGS
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