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Jira Service Management
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Setup three Service Request Issue Types and/or Service Request Workflows that work in concert with t
How do I Setup three Service Request Issue Types and/or Service Request Workflows that work in concert with the three inbound emails to ensure that we is able to differentiate issues by the three pro...
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Is there a way to allow customers to click the "View Request" link in a reply to their issue and have it show the issue history without requiring a login? It is pretty awkward to allow anonymous user...
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Looking to automatically set the due date for a service desk issue based on the severity. Is that possible?
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Hi, we are new to Jira Service Desk. When a ticket is submitted the last screen that shows it has been submitted doesn't have a "close" or "X" to close down the last window. What the user...
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Does anyone know of a way to remove the ability to "share" a request in the Service Desk portal? (turning off globally for all portals is fine, too).
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Is there an up-to-date version of https://confluence.atlassian.com/enterprise/jira-sizing-guide-461504623.html that specifically details the recommended amount of server resources you shoul...
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We seem to have this issue on and off, and Atlassian does not seem to be able to resolve the issue. Basically, we add a file to a service desk ticket. Client receives an email, but when they click on...
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In my queue the priority shows up as a colored arrow. How do I get the queue to show priority as a word like High, Medium or Low? Thanks
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When looking at reporting our article effectiveness always says 0. In Atlassian documentation it states Article Effectiveness "Compares knowledge base article viewers wit...
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Hi, When I created gadgets, the customer request type is not available as a selection. When I look at the field in Service Desk it says its locked and generated by Jira. I wa...
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Hey community, is it possible to configure that customers from the same organization can change the status / transition of an impediment in the customer portal which was created by another customer ...
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Trying to find a simple way to archive closed/completed projects so they do not show on the project list and clutter it up. I also need to be able to pull stats from them and have them show on report...
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Can Project Widget be customized to include more fields?
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I'm currently trialling the Cloud version of Service Desk and I'm having issues with emails received into the system not creating tickets. Under Jira Settings > Email Requests, the email ad...
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I have a project in Service Desk which is shared with many users from a single customer. When they create issues, they can see their own issues, but they cannot see all of the issues for their entire...
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I'm trying to change some of the request types after setting up a service desk and I can't seem to find the settings in the side bar. I'm using this link for clues https://confluence.atlassian.com/...
488 views 3 0 Deleted user April 3, 2019 -
I have a number of calls that are automatically generated from another system. They all have a summary title of "EFN 19R0" and then a final number depending on the event If I search for summary ~ EF...
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Hi everyone, I have a service desk report for one of our service Desks in Jira that is supposed to display issues created per system but it does not appear to be showing all issues created p...
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Hi Community, Shouldn´t JIRA be able to send an "issue comment" notification to people which are listed at "Request participants", even if the comment was an internal comment? I have the following ...
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I'm receiving an error on Service Desk (Server) where I have a misconfigured field in a Request Type on my Portal. I found the Request Type in question, corrected the field, but it still states I hav...
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Hi everybody, is it possible to enlarge the Description field for a Request Type in the Customer Portal? We are using the Cloud Version of Jira Service Desk. I am new to Jira, so please forgive me...
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In this doc from Atlassian from 2017 it says custom webhook body is available in JSD 4.1 https://developer.atlassian.com/server/jira/platform/jira-service-desk-webhooks From Jira S...
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Good day. There is a problem on the Sevice Desk server. When customers come to the site they constantly refresh the page, as if they are constantly pressing F5. This problem is observed on all PCs o...
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Our company currently using JSD Server and planning to move to Cloud. As we considering thou, I would like to ask if it is possible for me to customize in JSD Cloud so after user submit a ticket, ins...
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As an Admin in Jira Service Desk I want to provide a few users the rights to use the ICT Servicedesk Object Scheme. Which minimal rights should I provide them so the can use the ICT Servicedesk ...
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