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Jira Service Management
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There are a limited set of variables available in creating email notification templates in Jira Service Desk cloud. Any way to access the issue reporter's email address, first, and last name (s...
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Hi, here'S Florian. Somebody a resolution for following usecase? We have a workflow with approval. The Approver is only a customer, not an Agent, so the approval has to been made in th...
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I want to create jira ticket from a specific mail address example From: Notify@xyz.com To: L1Support@xyz.com
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Hi all, today we updated our Jira Server instance. We have now installed the following versions: Jira Core 7.12.3 Jira Software 7.12.3 JIRA Service Desk 3.15.3 System Encoding &...
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Hmm... we couldn't create your project due to an unknown error. Try refreshing the page to start aga
Hi dears when i try to add my first project in jira service desk a message saying Hmm... we couldn't create your project due to an unknown error. Try refreshing the page to start again. wh...
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...tmlBody: "<p>Body</p>", to: [ users: [[ name: "username", active: true ]] g...
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Good Morning, Having issues with the majority for customers in out Jira Cloud release, when a customer is added via email address the record is saved as a "qm:........" string and not as the email a...
745 views 6 0 Deleted user December 12, 2018 -
I've just tried out Service Desk for the first time. When I started with the product, I went through an onboarding process that tried to help me customize and quick start with the Service D...
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Can we change/remove banner for one Jira service desk project so our users don't see the banner name only for that project rest of Jira and its projects should have the same banner.
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Few employees that already have JIRA access (to both software & service desk) are now getting this email. This is not the first time they have submitted tickets to the service desk. I...
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Hi, Over Christmas we would like to trial Knowledge base access to our customers, what is the best method of doing this? Can we set up a link on the request type page or a direct link ...
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Hello, I need a filter for a queue for JIRA Servicedesk, which calculates a time of 7 days since the last action. All issues that have not been changed longer than 7 days since the last action shoul...
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I try to add or modify new request types on JIRA ServiceDesk project but when I want to edit fields I receive the following error: Field does not belong to the Request Type. I applied the follo...
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I have 2 incident categories that I want to be dependent on each other. for example, Main Category, Type, Sub Type. So when Application is chosen out of the Main Category then only items ...
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Hi We have a urgent problem! The Service Desk works so far. Most of our customers are sending email instead of using the portal. We configured a Mail Handler for creating issues "Creat a new ...
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Hi Community, Can someone help me out with this problem? We need to automatically closed a ticket that is resolved for 3 days based on the calendar, (excluding weekends and holidays) How ca...
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Hello, we need to remove the whole Issue Details section (shown on the right side) when we send mails via the Email Button (Jira Email This Issue). The mail send by the agent should just contain the...
475 views 1 0 Deleted user December 12, 2018 -
Currently, my Atlassian account was created for JIRA and Confluence. Another colleague then created JIRA service desk under their own account. We are now at a point where we need to combine these und...
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Hi All - Can an auto response be created to the reporter comments - Example Reporter Comment : XYZ JIRA Auto Response Hi [Reporter]; Thanks for your ema...
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Hi all, Currently, my Service Desk doesn't send any notifications to the reporter but I and any other ServiceDesk users receive the notification that an issue has been created. I've c...
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We have deployed Jira Service Desk. Objective: to track, record and report on planned maintenance activities and hours vs actual Steps taken : Installed a trial of follow...
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Is there a way to get a list of customers that are using Service Desk in JIRA cloud? Thank You Jason
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We have several fields in the request type. We want to set few fields as mandatory and rest as optional. But the system isn't allowing me to change the field's properties. I have the admin access.
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Hello, I'm trying to translate the customer portal and request types with Jira Service Desk Server 3.12 but I can't see how. I've already translated the issues and the fields, but I can't fin...
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If we receive a ticket that we are unable to resolve we would need to assign it to a resolver. we would want to keep track of the ticket and close it down once they have resolved the issue.&nbs...
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| September 10, 2025 3:07 PM PDT |