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Jira Service Management
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1, I have logged into customer portal. i have raised a ticket and by selecting all request i can see Type , Reference, Summary, Service desk, Status, Requester, Similarly i want to add assignee...
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Hi there, My administrator accepted a request on starting Service Desk app - but I didn't get any status on that. Even though he said he did accepted the request - I cann...
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Hi, I am handling automation scripts in Jira for field update related activities. hence I need Jira development code should be static means version should be in current version. If any new u...
329 views 0 0 Deleted user October 24, 2018 -
Dear Support Team, When I try to share the request (update request participants field) from customer portal, sometimes I will hit the error message "sd.request.participants.error.field.updat...
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Is it possible to add request participants to a group of people instead of typing all the names in Jira Service Desk ? I found that you can put agents in organisation and add the organisation instea...
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Hi all, When opening a ticket in Jira Service Desk, on the bottom there is a comment field. The fact is that the text displayed in it isn't correct. My question, where can I change this. Can't find ...
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Hi Guy's, we are having some issues with email notifications being inconsistent. One of my team members stopped receiving notifications, we validated that the notifications settings were correct...
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Hello, We have custom forms built in our applications which we link to JIRA ServiceDesks issues via the API. I have 2 questions relating to this: 1. The user is logged into the app so we...
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I want to send an email to the specific user from jira sd without using any add-ons. I know one way but using that we can send mail to the group only. System->send email
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HI, I want to show all the issues raised by all user on the portal to all other users. In our project 30 request are raised by the users but in all request function not showing any request to ...
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Hi All, Just wondering if anyone knows how to create a custom rule to do the following: 1. Issue Created 2. if from a certain email address assign to a say "Jack" 3. if jack does not acti...
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Many of our users will create a comment, but when they paste a picture/screen shot (by keyboard or mouse) intermittently will receive an Upload box and if they upload the picture the text in the comm...
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I get this: Some problems need your attention Permission errors This service desk project has permission errors that can impact functionality. You can correct the errors manually, or c...
2,028 views 4 1 Deleted user October 23, 2018 -
I have JIRA SD and JIRA Sofware instances, When someone reports that issue gets created in JIRA SD and I can create a JIRA SW linked issue with the same content of the JIRA SD ticket by clickin...
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We receive emails from one of our internal systems to our Service Desk that, by default, come in to the default type (Type: Service Desk)and need to be manually moved to a different type (Type: Incid...
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I have the smallest license for Jira Service Desk, so I can have up to 3 agents (self-hosted). Every time a user sends an email and a ticket is created, this user is created in the system as a membe...
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I have lost the machine on which the Jira application is installed. The database is however intact. Tried to install current version of the JIRA , but it doesnt get past message ...
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Hi there, im trying to configure a new rule to create an issue in other project when a linked issue is created, however, in the list of actions ("then" part) I dont have the Create Issue opt...
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Looking for a little help here. We’re in the process of doing away with a paper bound system & replacing it with a JSD project to make it self service essentially. I’m looking to see if there is ...
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As a project lead, I want to receive a notification whenever a new ticket is created on my Service Desk project, but I can't seem to make this work. I have tried: Updating Issue Created event unde...
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Hi All, Is it possible to just add an email address as requestor without having to create a customer in the JSD project first? Regards, Bart
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...ithout manually adding them as watchers. We cannot open the Service Desk publicly due to security reasons as well. This is becoming a very pressing issue and we will have to get out of JSD to a...
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Hi, I have tried to find the answer here at the forum but no luck and now my eyes are getting so tired about reading about automation and so on. We are setting up our Jira Service Desk account and ...
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Can we add ticket current assignee, state and fix version in email body?
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HI, We are unable to assign issues to other than administrator user. How can I resolve this issue
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