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Jira Service Management
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Hi, I have a lot of problem with special characters on my service desk instance. All the characters aren't good when I have the research in confluence and also on the service desk portal. The probl...
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Hi, Is it somehow possible to see the actual assignee for an issue as a customer in the web portal? A simple text like "Assignee: Mathias" would be enough. Kind Regards Mathias
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Hi everyone, Is it possible to associate an organization with additional information (e.g. size, contract expiration) so that this information is easily seen while handling Service Desk requests sub...
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Hi everyone, In our existing Jira installation we have a custom field with the organization to which the Jira issue is related. The custom field has a predefined list of values. We are now adding J...
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Hi, I am using trial pack Jira which is hosted in server for testing purpose. I have configured DB and moved it to my local DB system then i configured LDAP Successful in user directory where i can ...
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Hi All, I am trying to make a post function that will fire when the condition is true. can you help me? I need to fire the event when request name is ABC, if not , post function will not fire. Here i...
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Hi, is there an way, how can I set up issues like this: As a customer, i want to see only two types of issues (bug and new task). As a admin I don't want a customer see all of thes...
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We have clients who have a service desk configured for them who have limited support budget. When an issue is resolved, it would be helpful if the notification to the client included a time spent ind...
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Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "AUTHENTI
I am in a bit of a pickle and not sure what's wrong. We are using a cloud instance of JIRA and have 3 service desk projects successfully using custom email address connected to our O365 ma...
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Need to install Jira Service Desk in AWS on prem? Also need to install Confluence and Portfolio as well on AWS. Best Practise to implement on prem in AWS
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Hi, We have all our epics in a separate projects (investment) and are linked to the respective tasks of different projects(Products). When I migrated the epics to a next gen project i noticed all th...
490 views 5 0 Deleted user October 21, 2018 -
Hi Is it possible that reporter set SLA time? for example there would have existed a field in create screen of Service desk and reporter set her/his own time in this field and this time place in SLA...
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Hi, Currently, in our JIRA SD English is a tool language but some of the guys are more comfortable with the German language so what can I do so that user may use there own choice of language.
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HI, I have created one project " Support " in JIRA SD where the user can record incidents and change request. There are Three administrators available who can access all the things. Other than th...
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In the left side bar in JIRA Service Desk how do you remove the Getting Started link?
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So we setup JIRA Service Desk and if I login as one of my users they do not see our Service Desk under projects. Is this how it is suppose to work? If so how are using suppose to find the...
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seems to be anytime any action is performed, the same msg appears
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Hi, i have common issue, but i dont have any proxy or ssl on my server and i dont know hot to solve this problem. I read almoste everything about this problem but everytime there is solutio...
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Have spent 3 weeks configuring the Jira ServiceDesk, just about to launch to users and after a reboot to increase RAM and CPU of the VM the config has been lost. In an attempt to reset up th...
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I am trying to integrate Basecamp 3 with Jira Service Desk (not JIRA Core Software). Any suggestions?
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Hi, is it somehow possible to add the following condition to a transition: If there is no assignee added to an issue, it shouln´t be possible to move the issue from the status "In" to the next one....
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I tying to flag a story that has not been updated say for a week or 2. Any project that is work progress
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Is it possible to email Project admins when a new ticket is generated? Our users submit IT support requests by emailing a specific email address. I've confirmed that when it reaches our J...
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can someone explains why if we I have access to jira projects and jira service desk as a technitian.?
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Right now users can only email xxx@xxx.atlassian.net but we don't want such a long email address. Particularly one with atlassian in the name because most people cannot spell this (outside the ...
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