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Jira Service Management
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How do you move an issue through the workflow?
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Hello Everyone, This issue is quite important that, one of the user changed his user id. Tempo time sheet entries are gone in new user id. How to move the tempo time sheet entries from old user id...
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How do we change the URL from https:\\HelpDesk\servicedesk\customer\portal\1 to https:\\HelpDesk\portal ? Environment: Jira v7.12.1 and JIRA Service Desk Application v3.15.1 Thanks...
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Hello - I am not a new user to JIRA and I've been active on the community for a few years. I understand a lot about the product but after upgrading to JIRA Core 7.13.0, I am having performance issues...
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we receive a ticket via email. This creates a "normal" service request. If we change the type to "service request with approval" and add approvers afterwards, the approvers don´t get an email. No...
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Hello, We have a customer, let's call him "customer". This customer works with a partner, let's call him "partner". We are looking for a way to share a certain type of incidents with...
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With upcoming change and published documents I have seen this example, where can you customise the portal view so you can display the request types like the below - Ask a Librarian, Customer service ...
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I'm able to translate some of the fields of the Jira Service Desk Widget, but not all of the fields. Is somebody able to help? The main language, the whole service desk and jira itself is in German. ...
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We are using Service Desk and we are wanting to open the site up for external use. Doing so we will need to use our own wildcard certificate. How do I go about applying this to Tomc...
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Hello, i want to change the issue type via a postfunction during a transition. It seems to be possible with the JMWE postfunction "Set field value". In the configuration of the postfunction i can s...
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Can Jira software users transition issues created in a service desk project without being service desk agents? In other words only having Jira software application access. Up to recently we have onl...
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Hi every one!!! I need your help regarding with the following: I want to change the default language of a project: After that, I choose the desired language: Finally, I get "Chang...
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Our organization is facing a huge problem using Jira Service Desk. Whenever my agents deal with issues in service desk project, they can see the customer list page on the side bar, which is what we ...
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Hi I hope you can help. I've just started using Jira. For a few issues it's important for us to be able to add Jira Core users from within the organisation as watchers (without them being...
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Hi Open issues and communicate via the portal works fine. When users reply to the emails we can see the mails arriving in the mailbox of the mail handler. After a while they disapear. So i assume ...
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Hey all, We've been using Jira Service Desk for quite some time now. Usually we've manually added developers as participants into the service desk issue for them to look upon them, create th...
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Hello everyone, is it possible to integrate Jira Servicedesk with other systems concerning ticket processing like: Amainvoice, Sellics or Amazon Seller Central?
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Hello everyone, is it possible to integrate Jira Servicedesk with other systems concerning ticket processing like: Amainvoice, Sellics or Amazon Seller Central?
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We would like to attach an Excel template for the customer to fill, directly in their request. They could download a specific template that they would directly attach to their request. Instead of a ...
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When adding an issue and selecting an account the account-field that is on the screen is not long enough. Therefore we are unable to select the right account where the first part of the name is the s...
524 views 1 1 Deleted user January 16, 2019 -
Jira service desk when attaching a screenshot to the comment link doesn't get displayed in the comment.
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I need to retrieve all the previous values of a custom field from certain ticket/issue using sql from jira's database. Using the tables "changeitem" and "changegroup" I am able to obtain all the valu...
817 views 1 0 Deleted user January 15, 2019 -
Hi Please help me with below questions if you have JIRA ServiceDesk implemented in your company: 1) Do we have Change Request Module 2) DO we have Problem Management module 3) Can we configure SL...
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...bsp; useBodyEncodingForURI="true" redirectPort="8443" &n...
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We have a "Most Recent Comment" field that updates every time there is a comment so we can view it on our queues. We'd like to format this field according to who made the comment, such as blue text v...
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