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Jira Service Management
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I am not quite sure if that is supposed to work that way, but on a Requests page (the top right corner) - if I search only based on a fragment of the word (instead of full word) it does not seem...
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Hi, is it possible to create the author or the request participants from forwarded email? The idea is to forwarded the email from one account to mail account which jira server desk creates the issu...
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My PM does not like Next Gen
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Is there documentation somewhere that describes in detail what Jira plugin features are and are not supported on the JIRA Service Desk (JSD) Customer Portal? For example, velocity templates? Javascri...
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Hi all, I've been hunting around the community and I can't find exactly what I'm looking for, so thought I'd raise this 'noob' question. Basically, I want to produce a field in a change r...
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I want to exclude a particular email address from the field 'Request Participants'. Can someone advise a way? We create our issues through emails and thus the email gets automatically added to the R...
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I'm new to my role and responsible to implement and train users on how to enter client/users for Service Desk request support. Is there an How to Document that walks client s on how to summit request...
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I would like to have the widget default to a "Table of contents" and display a request type instead of asking a question. I would also like all KB articles to sort alphabetically by default.
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Due to compliance issues, there are times when we can't show the message contents to the customer in an email from JSD. But there are many times, when we are not including sensitive informatio...
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The incoming email HTML is not shown correclty while opening an issue via e.mail in Jira Service Desk. This is how it looks like: test -----------------> this is the written text of the em...
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Hi, We use the Server version of the Jira Service Desk, and now we are trying to create a public webpage for the Customer Portal. It is installed to our private server, which is not accessible for c...
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Hello, Here is our scenario: - Client emails a team member directly with a support request. - A member of our team goes into Jira HelpDesk and manually creates the ticket, setting the ...
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Hello, i have a customize resolution field scheme. he is quit simple. : only 2 values : Done and Refused. Actually i am not able to set by default the resolution according to my workfl...
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Dear community, we use the Jira Servce Desk for our customers. Several of our clients describe the problem that they can not use Firefox (latest version) to comment on tickets. They&n...
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...esk", "active": true, "timeZone": "Europe/Prague" }, "body": "statement1", "updateAuthor": { "self": "http://localhost/rest/api/2/user?username=jitusurve", "name": "user", "key": "user", "e...
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Hello, it seems that when a supervisor approves a request in the portal it not clear to the user that his approval was accepted by the system The fact that the approve button remains on the page ma...
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Hello, we got the problem that every communication in a specific project needs to be via mail between a customer and agent. We already have JETI and ScriptRunner installed so we can extract...
709 views 0 0 Deleted user December 10, 2018 -
Hi Community, Can you advice me on what's wrong with my code? it seems not to work when I want to change the value of Issue Type (e.g. Bug to Problem) using the value of single select field. Here's...
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This is error Your JIRA Service Desk license's user limit is exceeded. Users with this license only can't create issues until you have upgraded your license or reduced the number of u...
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Hello, I am new to JIRA. Struggling with following scenario. 2 members one from Project Lead group and one from Project Admin group not able to modify OR assign "Priority" for Bugs. Best R...
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Our Jira pages changes to messy code in some part of the pages.
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Can anyone share JIRA service desk installation guides in HA environment ?
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I was wondering if someone can help. When I access my queue, I used to be able to copy and paste from Jira into excel and it would pretty much copy over the exact format. Now, out of nowh...
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Our customers are able to open request tickets via email or additionally register for the portal if they wish to view their previous tickets, etc. I wanted to see if we can generate report opti...
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I have addons like Slack Connector, Slack, Jira App for Chat which are consuming a Service Desk License as well as a Jira Software License. Is it okay to unlicense these Addons as I don't have plans ...
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| September 10, 2025 3:07 PM PDT |